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All reviews mesa gateway airport free dinner cold breakfast close to the airport the shuttle driver rental car stay at this hotel again nice hotel free shuttle biscuits and gravy room was large room was clean and comfortable easy access housekeeping staff nice pool waffles phoenix area
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Reviewed 18 April 2017

This is our hotel of choice near our children. He stayed there many times and have always been satisfied with the room and the service. The staff is friendly and helpful. The rooms are clean and comfortable

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank PhyllisinHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 6 May 2017

Thank you soo much Phyllis! We truly appreciate your loyalty! We're glad that you find our team to be friendly and helpful and we look forward to your next visit with us!

All the best,

Jennifer Bruce
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017

I was in the Valley, visiting family and friends who live in Gilbert, Mesa and Apache Junction. The hotel was centrally located to all of these areas. Nice facility, though they could use a little more parking. "Thanks" to Antony who was working the night shift, and helped me with luggage, etc. when I wanted to leave at 4:30 AM

Date of stay: April 2017
Thank UtahTraveler201401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 6 May 2017

Dear UtahTraveler,

What a wonderful 5 star review, thank you! We're glad that our location was central to the family and friends you were visiting and I'll be sure to pass on your kind words to Anthony - he is a great part of our team!

Thanks again and have a wonderful day,

Jennifer Bruce
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

Convenient location, staff was very friendly. Pool is very small and there was not enough seating available. This is not what I would consider a true suite, there was no door to separate the areas, merely a wall partition. Breakfast was okay, did not take advantage of free dinner/happy hour.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank tribegirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 6 May 2017

Dear Tribegirl3,

Thank you for taking the time to review your most recent stay with us. Our upgraded rooms are considered Jr. Suites as they do not have a private bedroom and I apologize if that was not explained clearly when making your reservation.

Thanks again and have a wonderful day!

Jennifer Bruce
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2017

We went out for baseball spring training and had a great time. This area has lots of great nearby restaurants and shopping. If you want to relax the pool is great. We spent hours there, the kids swam, and we brought along our own food and refreshments. Great staff!

Date of stay: March 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank joannah06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 6 May 2017

Dear Joannah06,

Thank you for such a wonderful review! We're glad that you enjoyed our location and all the restaurants and shopping nearby and we'd love to have you back in the future!

All the best,

Jennifer Bruce
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2017

this hotel gets a very poor review. will not recommend this hotel for friends and family. Some hotel staff members are not helpful or friendly. Rooms are dirty and bed sheets are old and dirty will not recommend this hotel.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank carlosoH6297AV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 6 May 2017

Dear Carlos,

I'm sorry to hear that you were disappointed in your stay with us. The customer service and room issues are certainly not indicative of our service and standards and we will address these matters with our team to ensure that no other guest has a similar experience and I do thank you for bringing this to our attention.

All the best,

Jennifer Bruce
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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