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Reviewed 9 March 2018

This was supposed to be a four star hotel with standard room but was not four star.
Our room was small with very little hanging room and not one single draw, we were unable to lock our balcony door or draw the curtains. In the bathroom the top surrounding the sink was wooden and had gone rotten and had an army of very small ants marching along the top, with a toilet seat that was falling apart.
The only reason for two stars was that breakfast had a large selection (apart from microwaved croissants that you could bounce of the walls) We had a buffet meal one evening that was very good food and value (about £16 )
The swimming pool was outdoor but warm and was in need of an update.
May be I should make this a one star hotel?

Room tip: Not sure there is a good room as many people complained
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés N, Gerente at Raices Esturion Hotel, responded to this reviewResponded 7 May 2018

Dear Harry,

Thank you very much for sharing your comments about our Hotel Raices Esturion, Your feedback is very important for us in order to improve our service. We regret for all the inconveniences you had during your stay in our hotel and resto services. We will share it with our General Management in order to considered It, will be a pleasure to welcome you back soon and have a second chance to make up it.

Sincerely

Fernando Rios
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

At first glance, it's impressive specially after being driven around for an by a shuttle and having seen the other hotels. We were actually relieved that it looked as it did: elegant and spacious. However, once in the rooms you wonder how they claim to be a four star hotel. Admittedly, it was clean but it dreadfully needed to be renovated plus we had a teeny tiny room with three beds (just enough leg room) and a bathroom that you had to squeeze into. For those who want to recharge their phones, there aren't enough sockets.. But then what's the point because there is no signal anywhere except in the lobby? There was only one bedside lamp for three. The restaurant was cozy (ambiance-wise) despite the 80's music constantly playing in the background. We stayed in for lunch and half of the menu wasn't available. The hamburgers were quite good though but the rest was nothing out of the ordinary. As for what to do, there is a rather large pool and tennis courts. You can walk to see the Parana ( not so far from the hotel). However, the town center is quite a distance and taxis cost 80 Argentinian $ one way. The staff is efficient even if they are not prone to smiling. All in all, it's an okay hotel if you don't stay for a long time otherwise, if the weather doesn't hold up, there isn't much to do in the hotel.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SoGoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés N, Gerente at Raices Esturion Hotel, responded to this reviewResponded 7 May 2018

Dear Guest,

Thank you very much for sharing your comments about our Hotel Raices Esturion, Your feedback is very important for us in order to improve our service. We regret for all the inconveniences you had during your stay in our hotel and resto services. We will share it with our General Management in order to considered It, will be a pleasure to welcome you back soon and have a second chance to make up it.

Sincerely
Fernando Rios
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

First impressions were quite good, nice exterior, roomy reception area, attentive staff and plenty of comfy seating. Unfortunately the room we had failed to match. There were sockets coming off the wall, the bathroom was quite dated and looked as though it needed a thorough redecoration. The curtains didn't meet so we had a large gap letting in light early morning. The safe was unusual, you had to get a key from Reception to use with a detachable lock! Similar issues were found in other rooms stayed in by friends.
Breakfast was reasonable, they tried hard to meet the needs of the English party staying and did at least keep things topped up.
Walking to the main road and turning left gets you heading towards the town centre with a supermarket 5 minutes away and a currency exchange 15 minutes away.. Changing money was interesting - we needed passports to exchange dollars and several sheets of paper needed signing.

Date of stay: January 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés N, Gerente at Raices Esturion Hotel, responded to this reviewResponded 7 May 2018

Dear Andrew,

Thank you very much for sharing your comments about our Hotel Raices Esturion, Your feedback is very important for us in order to improve our service. We regret for all the inconveniences you had during your stay in our hotel and resto services. We will share it with our General Management in order to considered It, will be a pleasure to welcome you back soon and have a second chance to make up it.

Sincerely

Fernando Rios
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

We were a group of 7 friends and stay there for 2 days visiting the falls
The hotel looks the same than 8 years ago, no renovation at all.
Breakfast not too attractive
Service poor.
Not to be a 4 * hotel imho

Date of stay: January 2018
Trip type: Travelled with friends
Thank AngelC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés N, Gerente at Raices Esturion Hotel, responded to this reviewResponded 7 May 2018

Dear Guest,

Thank you very much for sharing your comments about our Hotel Raices Esturion, Your feedback is very important for us in order to improve our service. We regret for all the inconveniences you had during your stay in our hotel and resto services. We will share it with our General Management in order to considered It, will be a pleasure to welcome you back soon and have a second chance to make up it.
Sincerely

Fernando Rios
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018 via mobile

This has to be the worst hotel we have stayed in. The reception and lounge area looked pleasant on arrival. The bedrooms were quite a different story. Our safe was inoperable, almost No cold water for the so called shower. I didn’t think any hotels still used such antiquated showers. The cold tap by the hand basin had to be full on to get anything out. The protection mesh against bugs was torn so couldn’t open door. The furniture should have been disposed of at least 5 years ago. The bedroom definitely needs a good clean and refurb. We ate in the restaurant and although reasonably priced was mediocre. As for water in your room £4.70. 5* prices in a 1star hotel. Cruise.co.uk and Intrepid really need to look at the standard of hotel they are putting people up in. For what we are paying this is not acceptable and we shall be looking for recompense on our return to the UK.
I Definitely DO NOT RECOMMEND this Hotel.

Date of stay: January 2018
Trip type: Travelled as a couple
1  Thank Helen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrés N, Gerente at Raices Esturion Hotel, responded to this reviewResponded 7 May 2018

Dear Helen,

Thank you very much for sharing your comments about our Hotel Raices Esturion, Your feedback is very important for us in order to improve our service. We regret for all the inconveniences you had during your stay in our hotel and resto services. We will share it with our General Management in order to considered It, will be a pleasure to welcome you back soon and have a second chance to make up it.
Sincerely

Fernando Rios
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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