First room had very dirty floor and A/C in "living area" wasn't working. Moved to another room next day with working wall A/C units in bedroom and living area. Kitchenette area okay, but no soap to wash the cups/saucers. Staff was okay, but we were told the first day that we could move to a front room with park view. Next day, we were told no park view rooms available. Breakfast is a "free for all." Two attendants tried to keep food and coffee replenished, but it was challenging. For some reason, they don't have "backup" coffee or hot water or hot milk or sliced fruit prepared. I think they have to make an entirely new pot of coffee every time it runs out. Absolutely no pictures on the walls of rooms. Makes it very stark and unappealing. Both rooms we were in had laminate wood floors; no carpet. Working safe in closet. Hotel has a great location, right across street from Plaza Chile, walking distance to lots of restaurants and shops, and around the corner from large Carrefour market, but it needs some TLC . . . 1) better planning and management of breakfast 2) some photos or prints hung on walls 3) more sensitive lights in hallways so they come on before one actually reaches that part of the hallway 4) deep cleaning of crevices and couches and chairs and bathrooms.
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- Also Known As:
- El Portal Hotel Mendoza