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All reviewsbig mallthe bell boyshopping mall across the streetinternet serviceexcellent roominternet accessvery nice hotelrooms are modernviews of the mountainslarge roomspent nightsdanielconciergecasinotaxigymconference
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Reviewed 9 April 2018 via mobile

I was there for business, during two days after not good experiences around Argentina talking about customer service. Finally I got truly smiles, very nice food plus an awesome view of city.
I chosen the standard room with breakfast included. What I get: Good cheese, olives, eggs, a newspaper, etc, etc.
Also I found a Colombian worker there.
There is no more choices, just Intercontinental.
Keep doing well my friends.

Stayed: April 2018, travelled on business
1  Thank Jorge E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Facundo S, Front Office Manager at InterContinental Mendoza, responded to this reviewResponded 9 April 2018

Dear Jorge E.,

Greetings from InterContinental Mendoza!

We deeply appreciate the comments about your stay at our hotel. They allow us to assess the quality of our services offered and provided to our valued guests.
InterContinental Mendoza offers each of our visitors the comfort that they need whether it is for business or pleasure we met the expectations of our visitors by providing an infrastructure that conforms to the requirements of our guests. Our modern and spacious rooms are specially designed for you our visitors, so each one can enjoy an excellent and comfortable stay through the comfort and the quality that our guests deserve, all of them are equipped with LCD TV, Separate bathtub and shower, individual air conditioning, etc. Also if you choose a suite room or a deluxe it will come with a coffee kit with daily replacement, also all our suites come with a great hot tub. Added to this is that they all come with exclusive views to both our beautiful city as well as the imposing mountains of the Andes.
We really appreciate your positive comments regarding the Service and the Staff. Let me inform you that we have an excellent Staff, which may provide the best Service that each of our visitors deserve.

We are very pleased that you let us know that you enjoy your stay with us, it is our main purpose to meet your expectations by offering a unique and wonderful experience based on our professionalism and experience inviting you to enjoy with us every opportunity of visiting our beautiful province.

It has been a real pleasure to receive you at InterContinental Mendoza, we hope to count with your pleasant visit during your next stay in our province and this way you give us the opportunity to make you live a new InterContinental experience.

Best regards

Facundo Sara
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Title explains itself. Nice building, everything on their own places, clean and light place. Fair breakfast and restaurant. Very close to a mall but away from main attractions. Finally, don’t confuse “indoor” pool with “heated” pool. The hotel has the first, so the water is cold even during summertime.

Stayed: April 2018, travelled with family
Thank VladimirRicardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Facundo S, Front Office Manager at InterContinental Mendoza, responded to this reviewResponded 5 April 2018

Dear Mr. Vladimir Ricardo,

Greetings from InterContinental Mendoza!

We appreciate your comments about your stay at our hotel and our Staff, they allow us to assess the quality of our services offered and provided to our valued guests.

Our facilities are specially designed for our visitors to enjoy an excellent and comfortable stay. All our rooms are spacious and comfortable, overlooking the city or the Andes. In addition they all have LCD TV, separate shower and tub, individual air conditioning, etc. If you opt for a suite room coffee kit will also replenished daily, plus bathroom includes bath. In relation to our infrastructure, the hotel has 180 spacious rooms, a spa with a heated pool, wet and dry sauna, jacuzzi and gym.

With regard to the water temperature of the heated pool and jacuzzi are at maximum required by health ( 28 ° to 30 ° ), the only difference you may notice users , it is because heating the water of both is performed by thermostats , so low temperature in a maximum degree until reheated . It can also influence the room temperature, because although the water temperature is at the same temperature always, we can see warmer or cooler depending on the ambient temperature or humidity of the enclosure.

It has been a real pleasure to receive you at InterContinental Mendoza, we look forward to your pleasant visit on your next stay in our province and this way we have the opportunity to make you live a new InterContinental experience.

Best regards

Facundo Sara
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018

The hotel was running an amazing price deal - which is why we stayed here. The room was fine but there were some folks smoking in their rooms on our non-smoking hallway. Our room faced the sunrise and was spectacularly beautiful every day. Our noisy neighbors were immediately silenced after a call to the front desk - which we appreciated a lot. Thank you. Breakfast was great - lots to choose from - kind staff. The best part was the concierge who stayed late for us - booked our bus tour on a Sunday and was super charming and most helpful. Location is right across from a big mall and not downtown.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank GeorgiaCoffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Facundo S, Front Office Manager at InterContinental Mendoza, responded to this reviewResponded 19 March 2018

Dear Ms. GeorgiaCoffey,

Greetings from InterContinental Mendoza!

We deeply appreciate your comments about your stay at our hotel, they allow us to assess the quality of our services offered and provided to our valued guests.

We are fully pleased to know that each one of our employees were able to meet your expectations, in particular, our Concierge Daniel, member of the Union International concierges of hotels "Les Clef d'Or", awarded with the Golden Keys O 'Gold, our daily goal is to meet your needs and provide each of our guests the best hotel experience of Mendoza.

As you have noticed our modern and spacious rooms are specially designed so each one of our guest can enjoy an excellent and comfortable stay through the comfort and the quality that you deserve, all of them are equipped with LCD TV, Separate bathtub and shower, individual air conditioning, etc. In addition, if you choose a suite room or a deluxe it will come with a coffee kit with daily replacement, also all our suites comes with a wonderful hot tub. Added to this is that they all come with exclusive views to both our beautiful city as well as the imposing Andes mountains.

It has been a real pleasure to receive you at InterContinental Mendoza, we hope to count with your pleasant visit during your next stay in our province and this way you give us the opportunity to make you live a new InterContinental experience.

Best regards

Pablo González
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

The room, location, attention... excellence. The room service was perfect
Gym, pool, solarium and dressing rooms; very good. The people who have treated us are very helpful. We have really spent a pleasant moment and we will not forget how comfortable and luxurious are the facilities of HOTEL INTERCONTINENTAL

Room Tip: Rooms on the south side are quieter and corner suites are large and sunny.
  • Stayed: January 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank MatiasR988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Facundo S, Front Office Manager at InterContinental Mendoza, responded to this reviewResponded 7 February 2018

Dear Mr. Matías R.,
Greetings from InterContinental Mendoza!
We appreciate your comments about your stay at our hotel and our Staff, they allow us to assess the quality of our services offered and provided to our valued guests.
We are very pleased that you let us know that you enjoy your stay with us, it is our main purpose to meet your expectations by offering a unique and wonderful experience based on our professionalism and experience and by this inviting you to enjoy with us every opportunity of visiting our beautiful province.
InterContinental Mendoza offers each of our visitors the comfort that they need whether it is for business or pleasure we met the expectations of our visitors by providing an infrastructure that conforms to the requirements of our guests. Offering a place like Yunka Kids Club where our younger guests can enjoy different games consoles as well as didactic games, always under the supervision of our highly qualified staff.
Spa InterContinental is the ideal site to ensure that every one of our guests enjoys an afternoon of comfort and relaxation. Equipped with a variety of massages and treatments, plus a beautiful large heated swimming pool, Fitness Center, wet and dry saunas and two decks to enjoy our beautiful sun most of the day.
It has been a real pleasure to receive you at InterContinental Mendoza, we look forward to your pleasant visit on your next stay in our province and this way we have the opportunity to make you live a new InterContinental experience.
Best regards
Facundo Sara
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

We stayed at this hotel for a work conference. It was great value. It cost a fraction of a similar hotel in the US/Canada or Europe. The views of the mountains are beautiful. Rooms were clean. Restaurant in the hotel was ok. The gym was small and could be improved. The pool was nice. The spa gave a decent massage but you could hear the shouting from the mall next door/outside and it was not relaxing. It's next to a Casino which is not our thing so was not an advantage. The mall next door is ok. You need to take a taxi into the city and most taxis don't have working seat belts and drivers only speak Spanish and even with written addresses sometimes took us on indirect routes or dropped us off in the wrong place. There is no way to exchange money in the hotel you need to go to the mall and it's an ordeal in Argentina. There is a grocery store in the mall. The concierge gave good restaurant recommendations.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank glitter99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Facundo S, Front Office Manager at InterContinental Mendoza, responded to this reviewResponded 6 February 2018

Dear Mr. Glitter99

Greetings from InterContinental Mendoza!

We deeply appreciate the comments about your stay at our hotel. They allow us to assess the quality of our services offered and provided to our valued guests.
InterContinental Mendoza offers each of our visitors the comfort that they need whether it is for business or pleasure we met the expectations of our visitors by providing an infrastructure that conforms to the requirements of our guests. Our modern and spacious rooms are specially designed for you our visitors, so each one can enjoy an excellent and comfortable stay through the comfort and the quality that our guests deserve, all of them are equipped with LCD TV 32', Separate bathtub and shower, individual air conditioning, etc. Also if you choose a suite room or a deluxe it will come with a coffee kit with daily replacement, also all our suites come with a great hot tub. Added to this is that they all come with exclusive views to both our beautiful city as well as the imposing mountains of the Andes.
We are located at only 8 minutes by car from the city center; this makes us have exclusive access to all our tourist attractions such as High Mountain / Cerro Aconcagua tours, and Cuyo's best wineries, among others. We are also in front of Mendoza Plaza Shopping, the largest shopping center in the province, which has 160 stores among which we can find supermarket, cinemas, playground for children, taxi and bus stop.

Regarding your comments about our SPA, we are deeply sorry that it did not satisfy your expectations; we have send your comments to the proper areas so they can be analyze and work on and this way we keep giving the best hotel services of Mendoza.
We would like to thank you for your positive comment about our gastronomic offers, there objective is to transport each visitor to the most intimate flavors of our local cuisine, always offering fresh and high quality products. We have spectacular outlets as the Olivas Restaurant, bar La Barrica, Baccara and Condor Bar that offer different varieties of exquisite dishes and national and international drinks.

It has been a real pleasure to receive you at InterContinental Mendoza, we hope to count with your pleasant visit during your next stay in our province and this way you give us the opportunity to make you live a new InterContinental experience.

Best regards

Pablo Gonzalez
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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