Straight to the point, a GAP sweater was stolen from me and the management couldn't care LESS. I went to the hostel to spend a week with my dad and my stepmother, and arrived there on a Saturday with the first night already paid. As the receptionist told us we could get better rates for money exchange on Monday, we asked if we could pay the rest of the nights on Monday, and she said it was okay. The next day when I was out, my sheets were taken, and my sweater was next to my pillow. They were NOT supposed to take them, because I warn them I would stay for the whole week. When I came to the reception, they promised me they would look for it. Then two days passed and no sweater was found.
Then I talked to the responsible manager (at least he was identified so), and he was very rude by saying it was my fault I didn't keep it in the locker. How about their fault by taking the sheets by mistake? I don't believe the roommates stole it from me, but I do believe the cleaners took it accidentally and washed it and BLEACHED it.
Apart from that, obviously there were good things about the hostel and other people from the staff. But this manager behavior really lit down every other thing.
- Official Description (provided by the hotel):
- This popular hostel is housed in a beautifully restored 1905 mansion and located on one of the most important avenues in the city - Avenida de Mayo. It features modern facilities and luxurious rooms, all with private bathrooms. This hostel resembles a boutique hotel, the real difference being the price tag! Inside there are different areas to suit all needs and preferences - you can relax on the roof terrace with a refreshing cocktail or simply chill out on one of the many sofas and watch TV, read a book or use the internet. It also boasts a large bar area which is perfect for meeting fellow travellers, watching various sports events, playing pool, using the book exchange or having a bite to eat from our tasty food menu. But the true asset of Milhouse Hostel Avenue is the friendly, well informed and energetic team working here. Typical Porteños, they are passionate about helping you discover Buenos Aires ... more less
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