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All reviews no elevator great location few blocks palermo closet ba renovation district neighborhood
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4 - 9 of 315 reviews
Reviewed 6 February 2017

Excellent Staff service, but building is old no elevator.
Pool is tiny more like a kids paddle pool and no room for sun loungers just a few chairs.
Rooms are in need of redecoration and in poor state.
Bed Duvet and cushions were stained and did not look clean need replacing.
Breakfast was good and staff were very helpful.

Date of stay: January 2017
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank BarryM268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mora L, Gerente at 5411 Soho Hotel Boutique & Spa, responded to this reviewResponded 16 February 2017

Good morning,

Thank you for your comment.

You can see that it does not says that we have an elevator in any website since it is a small hotel and it has a small pool with a small patio for sun loungers.

About the rooms we are making the necessary changes for a great stay.

Hope to see you again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2017 via mobile

This is a very friendly hotel in a perfect location in the middle of Palermo. I find the black decor in the rooms a bit depressing and not hip as they were probably intended. A small dipping pool for cooling your feet after a day of shopping, but not for swimming. Decent breakfast

Date of stay: February 2017
Trip type: Travelled solo
Thank Sandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mora L, Gerente at 5411 Soho Hotel Boutique & Spa, responded to this reviewResponded 16 February 2017

Good morning,

Thank you very much for your comment.

We regret that you did not like our decor but we understand and accept all critics about it.

Hope to see you again.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

Soho hotel is really calm and nice place. The staff is very friendly and professional. The only critics is that double bed is composed of two pieces, not really comfortable...the spa facilities are available but not included in the price of the stay. So pay attention, because sometimes it is included!

Date of stay: January 2017
Trip type: Travelled as a couple
Thank annabel l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mora L, Gerente at 5411 Soho Hotel Boutique & Spa, responded to this reviewResponded 16 February 2017

Good morning,

Thank you very much for your comment.

We offer rooms with a king bed or twin beds, these can be joined. We apologize if it was too uncomfortable. We will try too make it more comfortable for next time

With the booking it is alreadey incluided the use of the sauna and for the massages you have to paid an aditional.

Hope to see you again.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2016

Excellent location close to many bars, restaurants, weekend markets and cafes. My room was very nice. Came with a nice spa bath which came in handy before my flights. Staff were very friendly. Id love to come back one day.

Only disappointment was the wifi didn't work so good in my room.

Date of stay: November 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Eaglerock1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mora L, Gerente at 5411 Soho Hotel Boutique & Spa, responded to this reviewResponded 28 November 2016

Good afternoon,

Thank you for your comments.

We are working to make a suitable stay.

Hope to see you again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2016

the staff wasn't welcoming, charged us 50usd per night for an extra person in the room (we booked for 5 people 2 rooms in their hotel with the deluxe suite having 2 queen beds). Rooms were dark and humid, decoration was cheap. On top of that the pool is not usable, not clean. I don't recommend this hotel at all.

Date of stay: November 2016
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Alexandre A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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