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“lovely hotel - shame about the trainee waitress!”

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The St. James of Knysna
Ranked #7 of 30 Hotels in Knysna
Certificate of Excellence
Uckfield, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“lovely hotel - shame about the trainee waitress!”
Reviewed 4 February 2012

Lovely hotel (we were in the main house), with large well appointed room, colonial style main hall, library, dining room, bar etc, all in a beautiful setting on the bank of the Knysna lagoon.
Greeted well, and looked forward to a good dinner. The food was indeed superb, but unfortunately we had a waitress who was HOPELESS! (eg; q - what is the soup of the day? a - soup), got our food order wrong, our drinks order wrong and was generally sullen - there did not appear to be any real management presence although another waitress told us that our's was a trainee. Nearly spolit the meal and certainly ensured that we did not eat at the hotel on our second night. Also, the next morning housekeeping went into our room despite the "do not disturb" sign. To be fair when we expressed our concerns to the duty manager she was very apologetic and professional, and thereafter the staff did their best ot make amends with complimentary drinks and regular checks to ensure we had all we needed as we lounged by their (lovely) pool. Also noticed that on the day we left that our car had been cleaned - nice touch. I would definitely recommend this hotel for its setting, food, value for money and quality of rooms, and hopefully the management will ensure that any future trainee staff are adequately supported and supervised.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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423 reviews from our community

Traveller rating
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    7
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2012

This truly is a five star country lodge. When we first heard the term "Country lodge" we were a bit worried, but the rooms and service were amazing. It was the small things that also made this place great, like the staff washing your car in the early morning, the receptionists helping you find things to do and booking and contacting to plan for your day. I wanted to do water skiing and sure enough by the end of breakfast I had a few names given to me and the rates. The food was fantastic, and coming from London, I have never had an english breakfast like the one served at ST James. The staff were friendly and I believe that because it was smaller than a hotel, it made it much more personal.

I reccomend this hotel to everyone I meet and will definately be going back.

Room Tip: Ask for the suites.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knysna, South Africa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 December 2011

We did not stay at the St James but went there for dinner. Unfortunately we were the only people in the restaurant, so there was not exactly a party vibe. Nevertheless, we had a great evening. The restaurant is quite formal and colonial in style, but very comfortable. The view over the lagoon is outstanding. The service was prompt, friendly and unobtrusive. The wine list was good and the food excellent. The menu is fairly traditional, but the dishes are contemporary interpretations of traditional themes. The portions are adequate and the food beautifully presented. The desert menu is limited, but the créme brûlée was really good. Definitely a place to back to,

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seal Beach, California
Level Contributor
176 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 16 November 2011

Friendly staff, great dinner and a comfortable room makes this a recommended stop. All the ambience of a fine country inn. Upon check-in we were upgraded to a junior suite, a spacious room with pool view, because there was a problem with our original less-expensive room choice. Beds were comfortable enough, by South African standards. The view over the bay during breakfast was delightful. Free WiFi.
Ask for directions; the highway turn-off on the west side of town is not well marked.

Tip: Casual lunch at the Dry Dock, downtown on the waterfront, was a delight as we watched the sail boats and a water polo team practicing.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aretiredtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
358 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 8 October 2011

We didn't stay at the St James but saw the 'special' Sunday lunch advertised...it was by far our worst meal in Knysna!Really tasteless food served by staff that were less than enthusiastic.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue53_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The St. James of Knysna

Property: The St. James of Knysna
Address: The Point, Eastford, Knysna, 6570 | P.O. Box 1242, Knysna 6570, South Africa
Phone Number:
Region: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#5 Romantic Hotel in Knysna
#7 Family Hotel in Knysna
#7 Luxury Hotel in Knysna
Price range (per night): $138 - $407
Hotel Class:5 star — The St. James of Knysna 5*
Number of rooms: 15
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Also Known As:
The St. James Of Knysna Hotel Knysna
The St James Knysna
St James Knysna

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