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Reviews (1,058)
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All reviewsromantic roomacross the roadwhale watchingmodern roomsinfinity poollovely hotelcupcakescape townperfect locationmain buildingsea viewgarden routesmall balconysea frontstayed here for one nightwithin easy walking distancesee whales
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Reviewed 2 April 2018 via mobile

We stayed in the Harbour House Hotel for 2 nights. On arriving the staff were very helpful, the room was very clean and very well set out with views of the sea and was a very central location. On our first evening we were late going out for dinner and Thozamile (Mr T) managed to sweet talk a local restaurant into letting us dine there even going so far as to come with us and make sure we got in. A very enjoyable stay and I would definitely recommend the hotel for anyone visiting Hermanus.

Stayed: March 2018, travelled as a couple
Thank JontyCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William7001, General Manager at Harbour House Hotel, responded to this reviewResponded 10 April 2018

Dear Jonty,

We are so thrilled to read that you had a most enjoyable stay with us.

We strive to go the extra mile for guests and are so pleased that Thomazile did that for you.

We trust that the rest of your holiday was just as enjoyable. We look forward to welcoming you back to our Hotel in the not too distant future.

Yours in Hospitality

William Horner
Host Manager

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Reviewed 2 April 2018

We recently spent three days in Hermanus at the Harbour House Hotel. The hotel is above average and among the best in the town which is short of good hotels. It is well positioned in the center of the town and very close to most restaurants and the shopping area, with easy access to the famous cliff walks. The swimming pool and pool area is pleasant with wonderful views of the sea. The room choice is confusing. The rooms we selected were in a different building and required a short walk to the hotel itself for breakfast. These rooms in fact are one bedroom condos with full kitchen facilities, living area and bedroom/bathroom. However, not all rooms have good sea views and some look out over the town. Some of the rooms in the hotel building offer better sea views.

Room Tip: Check which building you are in - the hotel appears to consist of three different buildings
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank pjgriffiths10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William7001, General Manager at Harbour House Hotel, responded to this reviewResponded 10 April 2018

Dear Mr Griffiths,

Thank you very much for your very positive feedback on your recent stay.

We have noted your comments about the room selection being confusing. We are working on ways to improve how we market our wide and varied accommodation choices.

Yours in Hospitality

Warm Regards

William Horner
Host Manager

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Reviewed 25 March 2018 via mobile

Beautiful location, expected to be in main hotel overlooking ocean, but put in another building down the road, why would you want to walk up the street in your swimwear to use the pool and facilities. One room was like a self catering apartment, the bed was not made, pictures off the wall and definitely not clean.
Went back to reception to argue the toss, we were told we could upgrade to a room overlooking ocean for almost another £100.00, was not happy but paid. Room a bit disappointing as it had no privacy with shower or bath as it had no door to separate from bedroom,staying with my sister so not ideal.
Would not stay again.

Stayed: March 2018, travelled with family
Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William7001, General Manager at Harbour House Hotel, responded to this reviewResponded 7 April 2018

Dear Lynn G,

Thank you for taking the time to provide feedback on your recent stay with us.

We offer various options and types of accommodation throughout the old main town of Hermanus. These are explained in detail on our website, with the Manor House being the central location for guest services. Each location has its own swimming pool.

We have noted your concerns about the rooms not being cleaned and have addressed this with our Housekeeping Department. It will form part of regular and on-going program.

We trust that you enjoyed your stay in South Africa and hope to welcome you back to one our properties in the not too distant future.

Yours in hospitality

William Horner
Host Manager

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Reviewed 23 March 2018

We had a Quick stopover on our way down the Garden Route towards Cape Town. Location is stunning with nice ocean views in Downtown Hermanus. The rooms were modern and clean. They seemed to be newly renovated. Rich breakfast buffet. Parking available.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William7001, General Manager at Harbour House Hotel, responded to this reviewResponded 7 April 2018

Dear Simon M

We love to see positive feedback, as it motives our team to strive even further to meet and surpass the goals and standards we set.

We hope to welcome you back in the not too distant future.

Yours in Hospitality

William Horner
Host Manager

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Reviewed 20 March 2018

Now our third visit so this says something about The Harbour House. There is nowhere, to our mind, better to stay in Hermanus. The location right on the corner with it’s fabulous pool overlooking the stunning harbour and mountains beyond is unbeatable. We have always opted for the original old building with it’s romantic rooms, and they are truly delightful with contemporary furnishings and bathrooms. Sadly my rating has had to drop one point as we found one or two things concerning about this return trip. The whole place seems to have a slight atmosphere of minor (and I mean MINOR) deglect. The rooms were not serviced properly with dirty glasses left uncollected (we spent three days and didn’t ever have clean glasses put back in our rooms). It’s a shame not to have a turn down service when you are paying quite a lot of money, and we also felt the pool area wasn’t quite as clean as before, with slightly inferior towels for the sunbeds. As I say these aren’t big issues but they were noticeable as on our last stays we could not find a single bad issue. We mentioned our concerns to the staff and they said tell the management. This is such a delightful hotel it needs not to rest on it’s fabulous location. The windows need to be kept cleaner, the furniture needs repairs, and the outside terrace had lots of loose paving slabs; all this said I would still want to say here as I simply love the building, the staff, the location, the breakfast and the rooms with such superb views of sunrise. Maybe if enough of us mention this minor problems something will get done about them!

Room Tip: Choose the old building as it’s wonderful
Stayed: February 2018, travelled as a couple
Thank Magglington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William7001, General Manager at Harbour House Hotel, responded to this reviewResponded 7 April 2018

Dear Magglington Dorking,

It was an absolute pleasure to welcome you back on your third visit to our hotel.

We are disappointed to note that you have felt there has been a slip in standards since your last visit. These issues have been addressed with the relevant heads of department to ensure that our standards do not slip, as this would be simply not acceptable.

We sincerely hope that on your next visit, we will have noticeably improved on our standards.

Thank you for your past and continued support of our property.

Yours in Hospitality

William Horner
Host Manager

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