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Reviews (2,296)
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All reviewsevery half hourshuttle bustsogo sunshuttle serviceconcierge desklarge hotelwater frontbreakfast buffetbusiness hotelbusiness tripeasy accessstayed here for nightsper dayenjoyed my staytable mountainsouth africalong street
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74 - 79 of 2,297 reviews
Reviewed 6 April 2018 via mobile

We found our short stay at the hotel fantastic. ALL of the staff went above and beyond to make us feel welcome. They were friendly and attentive. The breakfast was truly fabulous - such a wide range of foods to suit all tastes. The shuttle bus was very convenient - and free of charge - it ran every half an hour to the waterfront. The hotel were happy to organise taxis for us and help us when necessary. The only thing which may be worth noting is that the hotel certainly isn’t on the waterside - it is near a very noisy road. This didn’t affect our stay though as we used the shuttle bus. We strongly recommend a trip to the Africa Cafe - amazing food and ambiance!

Stayed: April 2018, travelled with family
Thank KRT101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter T, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 6 April 2018

Dear KRT101

Thank you for taking the time to provide us with such positive feedback following your stay with us.

We are pleased to see that you had such a great stay with us.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Once I arrived at the Southern Sun I must say so myself had a grand entrance, the most helpful man greeted me warmly and instantly went to help me unload my bags and take them up too my room. The Man at the checkout was very friendly as we discussed Steve smiths ball tampering, sincerely sorry to all Ozzys, and I went right away to my room, which was fantastic.

Stayed: April 2018, travelled with family
Thank Lillovesthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter T, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 6 April 2018

Dear Lillovesthesun

Thank you for taking the time to provide us with such positive feedback following your stay with us.

We are pleased to see that you had such a great stay with us.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Hotel is generally very good and most of the hotel staff friendly. Some staff especially waitresses at breakfast need to smile more and be more efficient. The concierge staff are probably my hero's and they should keep it up.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank GodaGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter T, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 6 April 2018

Dear GodaGP

Thank you for taking the time to provide us with such positive feedback following your stay with us.

We are pleased to see that you had such a great stay with us.
you concerns regarding the breakfast team members have been relayed to the relevant department head.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

enjoyed our stay in the southern sun large room very clean, serviced every day staff always pleased to see you and very helpful, large selection of quality food on offer for breakfast, the food in the restaurant in the evening of a good standard well presented by welcoming staff, within walking distance of the Victoria & Alfred water front which we felt safe walking to and from weather morning or evening , will certainly stop here next time I visit Cape Town

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank bunjups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter T, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 6 April 2018

Dear bunjups

Thank you for taking the time to provide us with such detailed positive feedback following your stay with us.

We are pleased to see that you had such a great stay with us and that our team members made such a positive impression.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Excellent. Always nice to stay in the hotel. Stay as excellent. Nothing to complain. Will always recommend you hotel. All service received is excellent. Hotel is always clean. All personnel is friendly and very helpful. They will go out of their way to assist

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Z1026GEsteven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter T, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 6 April 2018

Dear Z1026GEsteven

Thank you for taking the time to provide us with such positive feedback following your stay with us.

We are pleased to see that you had such a great stay with us.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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