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“Nice Diamonds but.....”

Cape Town Diamond Museum
Certificate of Excellence
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Attraction details
Owner description: The Cape Town Diamond Museum pays tribute to the world's most precious gem, the diamond. Discover a 3 billion year old story unfold from a diamond's formation to the final polished stone. The Cape Town Diamond Museum also pays homage to the most famous South African diamonds and showcases specimens of Kimberlite rock dating billions of years old. Situated in the bustling heart of the Clock Tower precinct at the V&A Waterfront, the Cape Town Diamond Museum is a must-see for any visitor to Cape Town. Book in advance recommended.
Reviewed 12 December 2017

We visited this Museum in November and it is very interesting. I did buy a beautiful ring at the end of the tour as Charlotte, the lady who took us on the tour did a good sales job!!!! However, she gave us a price of £1650 for the ring and when the transaction went through my bank it was taken at £2021. Make sure you check the currency conversion if you are spending £'s against Rands. I didn't do this and the transaction had already gone through!!!

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Thank SueP1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTDiamondMuseum, Manager at Cape Town Diamond Museum, responded to this reviewResponded 15 December 2017

Dear Sue, Thank you so much for visiting the Cape Town Diamond Museum and for taking the time to post your review. While the exchange rate provided instore is current and derived from a credible third-party resource the final exchange rate conversion is managed by your credit card bank. Therefore, we have no control over the final conversion rate that will be charged. Each banking institution has their own associated fees for the conversion which is also out of our control. As the amount charged varies considerably from the estimate conversion given to you instore, we would recommend that you take the issue up with your bank and request a breakdown of your fees. In addition to your response, can you recall if the amount quoted instore excluded VAT? International travellers to South Africa are entitled to receive up to 14% VAT back on qualifying purchases. We value your patronage. Please do contact the store directly should you require any further assistance.

Congratulations on your purchase and we hope you will enjoy your beautiful ring for many years to come.

Kind regards,
The Cape Town Diamond Museum

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Write a ReviewReviews (415)
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"no pressure to buy"
in 9 reviews
"jewellery shop"
in 6 reviews
"clock tower"
in 12 reviews
"south africa"
in 24 reviews
"for sale"
in 9 reviews
"guided tour"
in 13 reviews
"knowledgeable guide"
in 6 reviews
"rainy day"
in 7 reviews
"entrance fee"
in 5 reviews
"well worth the visit"
in 5 reviews
"excellent tour"
in 5 reviews
"robben island"
in 6 reviews
"showroom"
in 42 reviews
"shimansky"
in 32 reviews
"mines"
in 14 reviews
"polishing"
in 21 reviews
"replica"
in 20 reviews
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61 - 65 of 415 reviews

Reviewed 12 December 2017

What a great way to start off a Saturday. Decided to take a walk through with my children one Saturday and we really enjoyed it...

From the diamond that follows your through the entrance to the "real life" mine shaft to replicas that will mesmerize you.

I must see for all.

Thank Candice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTDiamondMuseum, Manager at Cape Town Diamond Museum, responded to this reviewResponded 13 December 2017

Dear Candice K, thank you for taking the time to share your experience on Trip Advisor. We're delighted that you found the diamond tour educational and that we were able to give your family some history on diamonds in South Africa. It certainly was our pleasure to host you on the tour.

Kind regards,
The Cape Town Diamond Museum Team

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Reviewed 3 December 2017

It's not really a museum - there is one apartment sized room. Here's how it goes:

a) There is a timeline that is a wall of text and the guide reads it out loud to you

b) There are several replicas of famous diamonds - shown for size only

c) The 'guide' plays a corny 5-minute movie about the 4Cs on a small TV screen

d) Then you are shown to the 'workshop' where the diamond workers are doing their thing - which for us consisted primarily of empty chairs because everyone had already left

e) This portion lasts ~10 minutes. You are then shepharded into the sales showroom, where you shown diamonds that you likely have no intention of buying. Awkwardly you have ask the tour guide to let you out as the room is locked.

Our 'guide' was nice and did the best she could, and is the only reason why this place gets 2 stars. Skip this. For sure.

Thank BillY728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTDiamondMuseum, Manager at Cape Town Diamond Museum, responded to this reviewResponded 4 December 2017

Dear BillY728, Thank you for taking the time to post your review. Your feedback is extremely valuable to us, as we strive to continuously improve. We aspire to ensure our guests’ visit to the Cape Town Diamond Museum is an equally remarkable and memorable one, therefore, we do sincerely apologize that you did not have sufficient time available to enjoy the full diamond experience tour. Our tours are conducted on a one-on-one basis for a duration of approximately 45 minutes and we would have loved to have given you the full experience.

Kind regards,
The Cape Town Diamond Museum Team

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Reviewed 28 November 2017

It was if not one of the best outings I have experienced in many a year. The proffessional and knowledgeable Kelly and staff took us on a mind whirling experience of the true nature of diamonds and their history. A must for all.

Review collected in partnership with this attraction
Thank paultS285WE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTDiamondMuseum, Manager at Cape Town Diamond Museum, responded to this reviewResponded 29 November 2017

Dear paultS285WE, thank you for your recent visit to the Cape Town Diamond Museum. We're very pleased to hear that Kelly made your experience an unforgettable one and we thank you for recommending it to future visitors.

Kind regards, The Cape Town Diamond Museum Team

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Reviewed 14 November 2017

My friend and I visited the Diamond museum a few days ago on our trip to Cape Town. Our guide was MARE!! She was super helpful and informative. All of the ladies were super nice, they even let me keep my bag of souvenirs at the front desk while I toured because it was getting so heavy and hand delivered it right back to me as we finished.
Mare told us stories about the largest diamond ever discovered and Erasmus; who gave up a 12 carat (I believe) diamond to a farmer for a couple of cattle and sheep (Poor guy)!

Then we learned of the different types...the My Girl was completely stunning.
I highly recommend the tour!

Also, Mare had an awesome pen with a diamond replica at the top; super cute. I never found the shop that sold it. :(

Thank Courtney P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTDiamondMuseum, Manager at Cape Town Diamond Museum, responded to this reviewResponded 15 November 2017

Dear Courtney P, thank you for taking the time to share your experience on Trip Advisor. We're delighted that you found the diamond tour educational and that Mare made your experience a memorable one. It certainly was our pleasure to host you on the tour.

We hope to welcome you back to the Museum in the near future.

Kind regards,
The Cape Town Diamond Museum Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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