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“Very Poor Service”

Harbour House V&A Waterfront
Ranked #95 of 1,257 Restaurants in Cape Town Central
Certificate of Excellence
Cuisines: Seafood
Dining options: Breakfast, After-hours, Delivery, Outdoor Seating, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Delivery, Outdoor Seating, Reservations
Reviewed 6 April 2018

The service was pathetic. Even though the restaurant was only 50% occupied the time taken to provide service was terrible. 25 min to get a Menu Card, 45 min to get the food and another 20 min to get the bill. The food was pretty average and not really worth the wait. The view is good from the deck but that's about it. You can get the same view from other restaurants providing much better food and service.

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Thank Sabina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Guest Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 11 May 2018

Dear Sabina,

we are sorry to hear that you had such a disappointing experience. That does not sound like the service we pride ourselves in providing to our guests and receive so many compliments for. We will look into the matter and aim to improving this further to make sure that we are serving you much quicker on your next visit.

Benjamin and the Harbour House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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133 - 137 of 3,195 reviews

Reviewed 5 April 2018

The wait was long even with reservations but worth the wait. The staff was pleasant and very nice the food was fresh, tasty and they give you an abundance. The atmosphere is good as well as the prices. I recommend that you pay this place a visit.

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Thank mslovetotravel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Guest Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 11 May 2018

Dear mslovetotravel2013,

thank you for your excellent rating and great compliments on our service staff and quality of food, that is nothing but wonderful to hear.

We would love to welcome you again soon.

Benjamin and the Harbour House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Overlooking the harbour, great atmosphere, excellent service. My husband had the best calamari salad, EVER, and it is something that he orders quite often. There are many fine restaurants at the V&A Waterfront and it is hard to choose, but this is a good one.

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Thank sally9242014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Guest Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 11 May 2018

Dear Sally,

we are delighted to hear that you and your husband enjoyed our calamari salad to the fullest and we would certainly love to make you another one of those on your next visit.

Benjamin and the Harbour House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Long story short, ordered a filet medium rare and it came completely rare (only seared on each side). I addressed this to the water who informed me that the rare beef was medium rare. I have had filet cooked "blue" before and this was the same. Nevertheless, no replacement was offered. That waiter should get some basic food education. Such a disgrace. Moreover, we were seated on the terrace and just next to us, although not on the grounds of the restaurant, there was an overflowing trash can. What a lovely view and smell to accompany the well cooked food!!

1  Thank JeLundgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

We were here with a large group. The food was really good as was the service. I would thoroughly recommend it.

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    • Food
Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Guest Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 11 May 2018

Dear Kay,

thank you for your great review, please visit us again soon.

Benjamin and the Harbour House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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