We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor service”

Harbour House V&A Waterfront
Ranked #97 of 1,253 Restaurants in Cape Town Central
Certificate of Excellence
Cuisines: Seafood
Dining options: Breakfast, After-hours, Delivery, Outdoor Seating, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Delivery, Outdoor Seating, Reservations
Reviewed 2 April 2018 via mobile

Couldn't get a waiter to serve us.When we did ordered sushi.Took forever.eventually my wife had to go and fetch our grandchild.Drop her off and come back .Service delivery very poor.Dont be in a rush if you eating here.

1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Guest Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 11 May 2018

Dear David,

thank you for your feedback. It sounds like something went wrong on that particular day you visited us. We have so many guests complimenting us on our service so this would have been a lapse, please excuse this. We will pay extra attention on our service to make sure this does not happen again.

Benjamin and the Harbour House Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3,155)
Traveller rating
Traveller type
Time of year
Language
  • More languages

105 - 109 of 3,155 reviews

Reviewed 2 April 2018 via mobile

We had lunch here on the recommendations of our guest house. The fish was absolutely fresh amd we enjoyed it thoroughly. Well done

Thank andrefa098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Guest Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 11 May 2018

Dear andrefa098,

lovely to hear that, thank you for your great rating and positive feedback.

Benjamin and the Harbour House Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Definitely down! Food good, but service is terrible. I come here every Sunday due to ambience and location but really can you be short staffed every weekend. Expect to wait 20 mins for a drink, never mind food. Terrible. Sad state of affairs.

Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Public Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 2 April 2018

Hi William,

Thank you for taking the time to give us feedback on your experience. We are sorry to hear about the service you received at Harbour House as this is by no means the standard we aim to uphold. I will be taking your feedback to the restaurants management to ensure a plan is implemented to either ensure we have sufficient staff on the floor, or to provide additional training to ensure that our waitrons are serving customers in a more timely manner.

Again we apologise for your experience and if you would like to provide further feedback please don't hesitate to contact me on tahlia@harbourhousegroup.co.za

Kind Regards,

Tahlia and the Harbour House Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Very slow service. Took nearly 1 hour to get food. Staff OK but not great. Food good but expensive. Nice location

Thank StigandOlive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Public Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 2 April 2018

Thank you for taking the time to share you experience at Harbour House V&A. I am however saddened to hear about the slow service you received as this is not the standard we aim to uphold at our establishment. I will be taking your feedback to our next staff training to ensure that this is something that is addressed.

We hope you visit again to see the results of our continuous training.

Kind Regards,

Tahlia and the Harbour House Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Very nice place in the center of the waterfront. Good wine. Good sea food. Beautiful view. Have only been here during day time

Thank Lene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourHouseG, Public Relations Manager at Harbour House V&A Waterfront, responded to this reviewResponded 2 April 2018

Thank you Lene for the great feedback and we hope you visit again soon!

Kind Regards,

Tahlia and the Harbour House Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Harbour House V&A Waterfront also viewed

Cape Town Central, Cape Town
 
Cape Town Central, Cape Town
Cape Town Central, Cape Town
 
Cape Town Central, Cape Town
Cape Town Central, Cape Town
 

Been to Harbour House V&A Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing