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Reviewed 21 February 2018

The One&Only Cape Town, a perfect spot to start our South Africa adventure.
My wife and I traveled to Cape Town for a wedding, as it was her first time to SA I wanted to stay somewhere central,
safe, with good amenities and service, the One&Only delivered on all.

Something One&Only do better than other hotel groups is training their staff to be attentive, courteous, polite and happy.
Cocktail and a large glass of wine was a must after a hard day by the pool, the hotel bar welcomes business customers and like us ‘just come of the beach’ you don’t feel out of place.
A special mention about the hotel bar prices, they must be 50% cheaper than London.

Overall, 6 amazing days at an amazing hotel, push the boat out and treat yourself to a stay here, you know you're worth it!!

Stayed: February 2018
Thank Billywizz365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 23 February 2018

Dear Billywizz365,

Thank you for taking the time to write this review. We are honoured to have been your wife’s first experience in our beautiful country. How wonderful that you enjoyed all of the amenities we have to offer; our staff truly does go above and beyond to ensure each stay is as fantastic as possible. An evening drink from our bar is a must, and we hope to have you again so you can continue to enjoy our signature cocktails and wine collection.

Sincerely,

Richard Lyon
General Manager

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Reviewed 19 February 2018 via mobile

This was our second trip here and the place continues to excel! Must mention Elton, the BEST Mixologist (Biltong Bloody Mary is a must try!), best views I have ever had from a hotel room and 6 star level of service. We were travelling with our 5 month old Granddaughter and the Staff couldn’t have been lovelier with all sorts of baby extras in my Daughter’s room. Great to feel that children are so welcome (but not to the extent of children running wild!). Definitely the only hotel I would go to in Cape Town!!

Stayed: January 2018, travelled with family
Thank Delphine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 22 February 2018

Dear Delphine E,

We appreciate you taking the time to write this review. It is great to hear that you found your first stay good enough to warrant a return. Elton really is a treasure who keeps our cocktails innovative. We hope that you continue to choose One&Only Cape Town for your journeys in our beautiful city.

Sincerely,

Richard Lyon
General Manager

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Reviewed 19 February 2018

stated at this hotel 1-1.5 years previously. Returned for my 75th birthday. Requested an upgrade at the time the reservation was made. No upgrade was available and they put us on the second floor with a disappointing view. The property is beautiful. Breakfast was included in the rate. Our 1-bedroom suite provided us with an international portable phone that we could use during our stay.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank kenneth g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 22 February 2018

Dear Kenneth G,

First and foremost, happy birthday! Thank you for choosing to celebrate such a special occasion with us at One&Only Cape Town. We are thrilled that you enjoyed our beautiful grounds and luxurious amenities. With that being said, we are disappointed to hear that a room upgrade was unavailable. We pride ourselves in offering a luxurious experience, so it is unfortunate that a request of yours could not be honoured. Should you find yourself planning another holiday, it would be our pleasure to welcome you back for an all-around impeccable visit.

Sincerely,

Richard Lyon
General Manager

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Reviewed 18 February 2018 via mobile

I do love staying at the One and Only cape Town for many reasons. Like the awesome location. The beautiful rooms and views. The hotel and gardens are always immaculate. The world class restaurants and cocktails. Everything is a treat. But above all I love the friendly and efficient staff - nothing is too much trouble and they are always so gracious and charming. A class act. From the friendly reception - Terence is a star. The manager and staff at Nobu also shine. They all do. A class act.

Stayed: February 2018, travelled as a couple
Thank Gina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 22 February 2018

Dear Gina F,

Thank you for taking the time to write this review. We are happy to hear that our location and amenities exceeded your expectations. I will be sure to pass along your compliments to Terence; I am sure he will be delighted to hear that he helped make a guest’s stay fantastic. Should you come back to Cape Town, we would love to have you stay with us again.

Sincerely,

Richard Lyon,
General Manager

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Reviewed 17 February 2018

Visiting from the uk for the feb half term to get some winter sun. from the moment we arrived to the moment we left the staff we welcoming and helpful. It was a great base to explore cape town and the surrounding area and the concierge arranged our hire car seamlessly when we wanted to go further a field. The hotel is situated to allow easy walking to the v&a but not so close it feels in any way busy or noisy. We had an island room which was a great size for the two of us and our 7 year old daughter. Nice and close to the pool area which we loved (special thank you to Tariro for all his help and looking after us). The food and drink was all of a high quality and accomodating to any extra off menu requests we had at both the pool area but also at breakfast and room service. The breakfast buffet offered and huge array of options which would suit most tastes/diets. We didn't try Ruebens but did try Nobu, good quallity but expensive as you'd imagine. Vista bar offered great views as you'd expect but a terrifc spot for drinks and snacks and to relax after a busy day. Already looking forward to returning.

Room Tip: Island rooms more expensive but worth it.
  • Stayed: February 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank drrags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 22 February 2018

Dear drrags,

We appreciate you taking the time to write this review. It is wonderful to hear that we helped provide an unforgettable stay in our city. Our staff is more than happy to assist with any request, so helping to provide a rental car or any sort of off-menu accommodation is our pleasure. We look forward to hosting you again and await your return.

Sincerely,

Richard Lyon
General Manager

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