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1,395 - 1,400 of 1,905 reviews
Reviewed 7 February 2013

I have used this hotel before for business and loved the experience, the rooms are beautiful and the staff are very friendly and attentive. We have used the wonderful spa in the hotel and it is one of the best spa I have tried.

  • Stayed: March 2012, travelled as a couple
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Thank Yi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 22 February 2013

Thank you for sharing your One&Only experience and for promoting our world class One&Only Spa! We are looking forward to create more everlasting memories with you!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

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Reviewed 3 February 2013

since they booked a twin bed we asked for a double room and the receptionist (very efficent and helpful) moved us on the Isola, room was fantastic, brekfast simply unforgettable but the property is below One and Only standards, nice position close to the waterfont. Nice staff.

Room Tip: book a room on the Isola
  • Stayed: January 2013, travelled as a couple
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Thank Stuart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 5 February 2013

We are thrilled that you had such a positive experience dealing with our professional team and that our facilities added to your ultimate comfort and enjoyment. I would like to invite you to give us broader feedback regarding the standards that you felt were lacking during your visit. You are most welcome to contact me directly in this regard.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

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Reviewed 3 February 2013

we stayed at the hotel in December 2011 to celebrate my wifes 40th.We stayed in a garden room suite which was just fantastic.Kids loved the kids club so much we could not get them out so we had 6 hours a day of just us time.Only fault i would say is when i checked in they asked if we had chosen the hotel for special occasion,everythime i booked a resturant,Nobu etc they asked the same thing yet nothing happened..very bizzare but dont let that detract from what a great hotel this is..,

Room Tip: Garden suites just superb..huge space
  • Stayed: December 2012, travelled with family
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Thank mosman38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 18 February 2013

We are so glad that you could spend some quality time with your wife and family during your visit and that our amazing Kids Club made life a little easier! Thank you for your feedback which is always assisting us to better serve our valued guests and we hope you do not wait too long before visiting us again!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

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Reviewed 31 January 2013

We stayed at the hotel in December 2012 as a family of 5. We travel frequently to cape town and this has definitely become my favorite hotel. The service is fantastic, the rooms are large and very comfortable. The pool are is also great. My kids aged 11,9 and 5 adored the kids club, which they rate as the best kids club in cape town. The hotel had taken them to the aquarium next door. The hotel is located at the very vibrant waterfront but is an oasis of calm the moment you step inside. I look forward to my next visit there. My only crit is that I wish they had more upmarket amenities in the bathrooms.

Stayed: December 2012, travelled with family
Thank marc-hirschowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 1 February 2013

We are thrilled that you have returned once more to the One&Only Cape Town and that we have become your hotel of choice! Our beautiful resort is certainly geared for the ultimate family vacation with our relaxed ambience and children’s programs.

Your One&Only family eagerly await your return!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

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Reviewed 28 January 2013

The One&Only is a really great choice when staying in Cape Town. It is walking distance from the V&A Waterfront and thus very close to the buzz but at the same time while at the hotel it feels like you are at a tropical resort, totally unaware of the buzz outside - bliss! The rooms are beautiful, the service great, the spa is really worth it and the breakfast buffet is not to be missed!
We stayed there in August 2011 and recently (December 2012) treated my parents for their wedding anniversary - they loved it! The hotel also did a romantic turn-down for them re their wedding anniversary!! I have been to the spa regularly - so worth it!! And occasionally go for sundowners - very nice!!

  • Stayed: December 2012, travelled as a couple
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Thank marthelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 31 January 2013

Thank you for your valued and loyal support of our little piece of heaven in the city! We are definitely ideally located to enjoy the best of the city life and our spa island adds to the lovely resort atmosphere you describe so beautifully.

It gives our team great satisfaction to know that we were able to spoil your parents on their anniversary and that we were able to make the occasion a memorable one.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

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