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Reviewed 27 August 2012

Spent a long weekend with family and friends and had the most awesome time. The bar is like a magnet with , what I believe, the most impressive view. I prefer the main hotel with mountain facing rooms. The ladies had some of the best treatments of their lives at the spa. We asked for in room dining for four at lunchtime and had a table set up on the balcony. WOW!!!!! Don't like the TV'S in the lounge. The staff are very helpful and friendly. I struggle to understand why they are not supported more by locals and others.

Date of stay: August 2012
  • Trip type: Travelled with friends
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2  Thank RicotheGreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 27 August 2012

On behalf of the One&Only Team, I would like to thank you so much for your kind words and feedback on your recent stay at One&Only Cape Town!

The entire team was so delighted to see your review and extremely happy that you enjoyed your stay with us once again, and had such a great experience second time around.

We are looking forward to welcoming you back again in the near future; it is the most rewarding feeling to see our guests returning to the hotel and become part of the One&Only family.

Sincerely,
Florentina Heaven-Popa

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Reviewed 23 August 2012

My African adventure began at the One&Only Cape Town and it is truly the “one and only” place to be in Cape Town! Located in literally the center of everything, this Virtuoso property shines. As the CEO of a multi-location Travel Agency, I have come to expect flawless opulence from the One&Only brand, but this property just blew me away! Its decor is African themed modern and the bar is one of the nicest I saw in all of South Africa. We met there every night for before dinner drinks and it was always difficult to pull ourselves away from its elegant and lively atmosphere. The dining was the fantastic cuisine one expects from this luxury brand. We dined at the very popular Nobu where the sushi was out of this world, and at Reuben’s which had an extensive menu with outstanding quality and service. The rooms at the One&Only Cape Town all had breathtaking views of Table Mountain. The private pool villas with fireplaces are perfect for families, or guests preferring some privacy. The spa facilities were some of the best I experienced on my trip. The One&Only is the only way to go in Cape Town.

Date of stay: August 2012
  • Trip type: Travelled with family
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1  Thank TravelCorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 3 September 2012

Thank you so much for taking the time to comment on your recent stay with us at One&Only Cape Town.
It was such a pleasure to learn that you had a wonderful stay with us, the team was absolutely delighted that they offered you a truly One&Only experience.
It is our constant effort to improve our services and to ensure a memorable time filled with One&Only moments to all our guests.

We are sincerely grateful for your kind words and we look forward to welcome you once again to One&Only Cape Town!

Sincerely,
Florentina Heaven Popa

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Reviewed 12 August 2012

Stayed at the One & Only in Cape Town at the end of June beginning of July 2012 with my wife and 16 yr old son. It was definitely the best hotel we have ever stayed in.. from the welcoming and friendly staff to our lovely spacious room with a view! The staff work very hard to ensure every detail of your holiday is as perfect as it can be. We travelled to South Africa not really knowing what to expect other than to take some warm clothes as it was their winter. In the event we were quite lucky with the weather, most days we were blessed with a little sunshine which makes it easier to appreciate the beauty of this wonderful city. The breakfast in the hotel was everything you could wish for and more, with a well stocked hot and cold buffet to quite an extensive menu of further dishes if you wanted something prepared fresh. The food was always excellent. Our one regret is not using one of the restaurants in the Hotel for either lunch or dinner...we were always too full from our breakfasts for lunch and we were in the habit of going out every evening to explore the Waterfront with it's huge variety of competitively priced restaurants for our dinners. We also explored the city a number of times, and never felt unsafe or at risk, people on the whole were very friendly and helpful, and of course we did Table Mountain by cable car... and by foot one afternoon,, which was one hell of a workout!
Other highlights of our trip were the Cape Tour,Wine Tour.. and Shark Diving! If you opt for the Shark Diving..which was amazing.. make sure you take some seasick tablets, as it can get quite rocky out there with the sharks!
The wonderful gym at the One & Only also deserves a mention. Used it almost on a daily basis and everytime it was as pleasureable an experience as training can be. Every aerobic and strength machine you could want and well stocked with towels and bottles of water. It was usually quiet and very much a sanctuary of calm. The gym attendants, especially Linde, were polite and friendly, and were always ready to advise and chat about training or about what to do in Cape Town and beyond.
All in all then a wonderful and memorable holiday at the One & Only!

Date of stay: June 2012
  • Trip type: Travelled with family
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Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 20 August 2012

Thank you so much for your recent review on your stay at One&Only Cape Town!

We are absolutely delighted to learn that you had a “perfect holiday” and enjoyed the great facilities of our resort, from the delicious breakfast in Reuben’s, to the lovely view from your room and the state of art equipment in the Fitness Center. It is fantastic that you also had the chance to experience the excellent attractions of the Mother City at its best!

We are looking forward to welcoming you back soon and next time we trust you will aslo have the time to enjoy the delicious cuisine of our signature restaurants, Reuben’s and Nobu.

Sincerely,
Florentina Heaven Popa

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Reviewed 3 August 2012

I have been travelling a lot with my kids and rarely did I find a hotel with such a friendly staff. Every one had a huge smile on their faces, always trying to help, without being inconvenient.
The rooms are very good and service exceeded my expextations.

Date of stay: July 2012
  • Trip type: Travelled with family
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Thank Thais R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 20 August 2012

It is always such a pleasure to receive compliments on our team members, especially when it comes to service and genuine hospitality, thank you so much for taking the time to share the feedback with us!

On behalf of the One&Only Team, thank you once again for your review, we are looking forward to welcoming back to our beutiful resort!

Sincerely,
Florentina Heaven Popa

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Reviewed 3 August 2012

This hotel is very modern and luxurious. It is well located next to the Aquarium and V&A Waterfront with it's numerous shops and restaurants.
The rooms are quite large and very well equipped.
The pool is outdoors and a couple of minutes walk from the main building and you have to go through the bar area to get to it which is a little strange.
I have stayed here several times and the service and staff have always been first class.
Nobu is located in the hotel and always great food and easier to get a table than in London!!!

Room tip: Rooms in the main building have the walk to pool. Rooms and suites on the Island are next to the pool.
Date of stay: July 2012
  • Trip type: Travelled on business
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 20 August 2012

Thank you so much for your recent review, we are so delighted that you had once again a great One&Only experience and enjoyed our resort facilities as well as the great attractions around!

We are looking forward to welcoming you back in the near future!

Sincerely,
Florentina Heaven Popa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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