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“Good rooms, comfortable sleep but a bit noisy from car park”

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Protea Hotel by Marriott Nelspruit
Ranked #7 of 18 Hotels in Nelspruit
Reviewed 5 July 2017

We stayed in 110 - bottom floor. I would stay away from that side due to proximity to car park. Pool facing will be better. We ended here unplanned as it was too late to drive back to JHB - luckily we had a change of clothes. They could not pick up my Prokard details which i found strange as i logged into my account using my mobile. I was disappointed that the prokard rate was about the same as the walk-in rate. As they struggled with prokard profile - i had to just take the walk-in rates.

We were tired so opted for the buffet supper. The home made chilli sauce was the bomb! variety was not that good for a Saturday night. Only had Chicken, Wors and Pork for main protein. They had a grill and when i asked what was available for grill - nothing for the buffet - only the a-la-carte. This is disappointing - at least have some fish or steak for a weekend?

The food/beverage manager on shift that night was great. We had 2 families with 3 kids of various ages. The kids were running around and playing with the balloons - especially our little 3yr old. They set up the PS4 for the other kids. Some people at supper complained about the noise around the time the kids were ready for bed - so we went to sleep.

Breakfast was good - usual fanfare. I expected to see more fresh fruit - melons were not sweet and juicy. good breakfast.

Room Tip: bottom floor (no lifts) - pool facing (away from parking area)
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank gonaszn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 145 reviews

Reviewed 12 June 2017

As advised by the receptionist, water is complimentary and you could call reception any time to request. Called reception and an hour later I was still waiting for the water. Had to walk to reception to get my own water cause they forgot about me. To top it off, when I called to speak to the GM I was conviently put through the person who gave the water at reception. How convenient- receptionist working together to cover their own mistakes. Totally unacceptable.

  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank m0gien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 14 June 2017

Dear m0gien

I am in complete shock to have heard of your experience at our Hotel. Please accept my apologies for they way in which we dealt with your request. I can assure you that this is not our standard and all will be done to rectify these short comings.

In order to deal with this matter on property, i would like to obtain more details regarding the events mentioned in your review. I would like to request you email me on garrick.grabe@proteahotels.com with your details and I will then make contact with you to discuss the matter further.

I look forward to your reply.

Kind Regards
Garrick Grabe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017

the place is nice with welcoming and friendly staff. The dinner service was not so nice though, varieties of drinks were not always available. The electricity in the room was sometimes cut off (dont know why), but the staff was very helpful and quick to respond in situation like that. There was no gym.
Overall, nice place and close to most amenities.

  • Stayed: May 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank ntonmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2017 via mobile

Battling to connect to wifi for the past two days I spent here

The tv news channel should also cater for local as to know what is happening around us instead of Aljezeara and CNN only. As for the Soweto TV it's a turn off . Rather put Mzansi Magic there.

Stayed: April 2017, travelled on business
Thank Abe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded 2 June 2017

Dear Abe T

Thank you for your review.

Please accept our sincerest apologies for the inconvenience caused by the WiFi that was offline during your stay. The system was down due to some errors in the software. The WiFi service provider tried to rectify this as quick as they could. The WiFi was back up and running yesterday afternoon(1 June 2017).

We have noted your comment on the television stations and will conduct a further survey to establish the need for a change.

We trust that this stays experience will not deter you from utilizing us again in future. We look forward to welcoming you back.

Kind Regards

Garrick Grabe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2017 via mobile

This hotel has been revamped.We love the decor up upgrades.The menu has been revamped and prices lowered. Good family value.Staff are very motivated and helpful.Food is excellent as in well prepared and good portion size.We love the Protea group and use their Prokaryotic for best deals.

Stayed: May 2017, travelled as a couple
Thank Garth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Nelspruit

Address: 30 Jerepico Street, Nelspruit 1201, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Hotels in Nelspruit
Price Range: $108 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
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Also Known As:
Protea Hotel Nelspruit

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