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All reviews shopping mall self catering big mall ground floor clean pool would stay again fully equipped kitchen own meals beds were comfortable location is great stayed for nights family room en route easy access home away from home microwave lounge
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Reviewed 11 August 2018

We stayed at this establishment a few years ago and I must say that I was disappointed at how things had deteriorated in terms of room condition. The carpet needed a good cleaning or replacement. The vinyl covering the bathroom sink was partially missing. We were not provided with drinking glasses. The room was equipped with a microwave and stove top but utensils and crockery were basically missing. Maybe we just got a discounted rate on the room because of its state of disrepair. But on the positive side, the location is great being adjacent to a large shopping center. The reception area and lobby as well as the grounds were nicely maintained and there was good security. We have always found staying at the Mercure a positive experience and hope that our stay in this room is an isolated situation.

Stayed: June 2018
Thank AlamedaYankeegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien76, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 1 September 2018

Dear Alameda,

,
Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,

Karien Linde
Rooms Division Manger
Mercure Hotel Nelspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

The rooms were clean and they came to provide additional service, when we couldn't figure out the heating system. They also provided addtl towels,and were helpful with directions to nearby eating places. Their restaurant had good food at reasonable prices.

Stayed: July 2018
1  Thank jmphillips60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien76, Rooms Division manager at Mercure Nelspruit, responded to this reviewResponded 1 September 2018

Dear Jmphillip

We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Karien Linde
Rooms Division Manger
Mercure Hotel Nelspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Nightmare nightmare nightmare.
Filthy, smelly and falling apart. Had to ask for TV remote. Had to ask for two pin plug. Showered with my slops on as the shower floor was gross. The bath was revolting hence the shower. The light above the make up mirror didn’t work-the reason the hotel was built in the 90’s and the globes can’t be bought. Horrible experience

Stayed: June 2018, travelled on business
Thank Patricia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien76, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 25 June 2018

Goodday

Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We would like to discuss your experience during your stay, can you please send us your contact details.

Kind Regards

Karien Linde
Rooms Division Manager
Mercure Hotel Nelspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

Nice hotel with good size of pool. Rooms are grate and you can park your car front of your room. 24 h security. Hotel is located very near of i'langa Mall . Supermarket is just front of the hotel. Smoking rooms available.

  • Stayed: January 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank mikko s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2018

Stayed on business and have stayed at this hotel before for leisure. Not bad value for money. Across the road from a major mall with plenty of restaurants. Rooms are fairly basic but more than comfortable. TV channels a bit limited with only 1 DSTV movie channel but has some of the Supersport channels.

  • Stayed: May 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank BryanBu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien76, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 25 June 2018

Dear Guest,

Thank you for taking the time to share your feedback. We are in the process to add additional TV channels. We hope to welcome you back to our hotel very soon!

Sincerely,

Karien Linde
Rooms Division Manager
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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