My first time at this guesthouse, which came highly recommended and appeared fine on arrival. Unfortunately at 1am a geyser burst in Rose cottage, flooding 3 rooms - water was literally pouring down the walls, ceiling started to collapse, lights were flickering. I awoke in a pool of water, and even worse found my laptop, ipad on phone on the desk, lying in a pool of water. No-one can foresee this happening, but to my distress, the emergency number listed for management was not answered, no supervisor, guard or in fact anyone could by found on the grounds. I was left to look for the outside tap to turnoff the water to the building by myself, and then consider my options in a very wet bed. At least 2 other rooms were affected by the geyser, with very annoyed guests left with no support, no one to answer calls, or arrange alternative rooms. I eventually took the key of a late-arrival that obviously didn't pitch, from office and moved my own stuff at 3am just to get some sleep.
To my great surprise, when returning both keys rather grumpily the next morning, I was not greeted with any apology or any comments. The receptionist was standing outside smoking, and wished me good day further, after explaining that she is not the owner. No attempt to try rectify the situation. Unfortunately many guesthouses appear okay, but it's in times of crisis, when you differentiate who should be in business and who not.