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Review of Beluga

Ranked #57 of 95 Restaurants in Ballito
Restaurant details
Reviewed 19 August 2017 via mobile

Lunch in a mall is always dicey!! St Beluga no different!! I was watching those untrained girls rolling the rice taking chunks of rice and rolling it after dipping her hand in her bosom and then carry on with our food.. such untidy sushi????? I was shocked !!! One girl had no idea how to make the prawn salad... she kept asking what to do!!! I am fluent in Zulu and could understand everything... I'm holding hands that I don't get sick!

1  Thank Aaltjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 28 reviews

Reviewed 18 August 2017 via mobile

We frequented beluga in ct so we're excited to have the chain here.

The service was terrible. The food indescribably bad. The chef has never seen Japanese sushi. The sashimi was soooo thick it was chunks. The platter had been sitting around for a very long time. The salmon had changed colour. It was inedible.

The manager brought a desert as an apology!!! I don't eat desert. Give a refund to lure us back. A desert???

In fact nothing will get us back. What a shame. Bad food is bad value even at half price.

1  Thank Mespey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile

I am not too sure whether I am being harsh but my review is benchmarking Beluga Ballito with the Belugas in Gateway and Cape Town.
The service is very good and the staff are friendly. One part of their training that they do remember is to keep wine glasses full and thereby encourage the purchase of another bottle!
I ordered the Green Plate of sushi that came without the seared tuna. This was soon rectified with an apology and the seared tuna was cold and probably seared that morning.
The salmon roses on my plate had the hints of "caviar" on top but that on my partner's plate did not.
The Caron rolls had been pre prepared some time earlier. The prawn inside the roll was cold and the "tempura" batter around the prawn tasted like the standard household fish batter.
I think what I am trying to say is that second best seems to be the normal standard today. A pity.
Supervision and an attention to quality is obviously lacking.
Although the manager was helpful and apologetic and we received another better prepared Caron roll free of charge it does not make the situation any better.
We would be happy to pay for good food at good prices but with the competition now available in Ballito the wheat will be sorted from the chaff.
C'mon guys - polish your stars!

1  Thank Stephne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

We decided to have lunch at Beluga in the Balito Junction.

When we were taken to our seat another table complained to the manager on duty about the bad service the saw and was experiencing. I seriously thought of turning and running away.

But the manager assured me that it will not happen to us. My wife decided to go to the toilet at the restaurant and she literally run out as she could not breath in that dirty toilet. The cleaner apologized to her and working 5 minutes came to our table to inform her it was now clean and she could use it. Great service but should not have happened to especially a toilet in a fine dining restaurant.

Our waiter was extremely friendly and very helpful.. Big V (waiter name) suggested we shared a chicken and prawn dim sum. Good recommendation.

Corkage at beluga is R45. We then moved on to the mains also suggested by the cape towian Big V.

The tikka chicken was tasty but very chewy. My steak was brilliant. Both meals was well presented and very tasty.

For the bad chicken we were treated to a complimentary dessert which I really didn't expect.

Thank ShilohNaiken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

Great location, comfortable, but poor and terrible service. Food took too long and the restaurant was not that full, our waitress Zinhle was gone most of the time, we ended up not having main course just to get out of there. Really not a great experience!

1  Thank Jessie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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