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Reviewed 5 April 2018

Friendly staff organised us a room at short notice after we fled the Wilderness Beach Hotel. What a pleasure - neat and clean rooms, plenty of TV channels, great modernised bathroom. Excellent and varied buffet breakfast. The hotel is in walking distance of the quaint village with its restaurants/shops.

Date of stay: March 2018
Thank MichaelS23413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded 6 April 2018

Hi Michael

Thank you for your feedback – we are so pleased you enjoyed your stay with us and hope to welcome you back to The Wilderness Hotel upon your next visit to the area.

Best wishes,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Easter 2018 - another highlight at the hotel, but poor sleep quality was experienced due to hollow mattresses. The floor was not swept prior to us checking in and had to call reception to send a cleaner. The amount of dust and pieces of paper she gathered, indicated that the room was not swept or mopped for at least a few days.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikeferreiraphd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded 6 April 2018

Dear Mike

I apologize profusely for the situation that you found yourself in. This is not normal practise within the hotel and I will personally address the staff responsible to ensure that this does not occur again.
We appreciate your feedback and hope to welcome you back to The Wilderness Hotel on your next visit along the Garden Route.
Please feel free to contact me directly should you have any queries (email: stay@thewildernesshotel.co.za).

Thank you,
Kind regards,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We stayed at the wilderness hotel for 3 nights during the Easter weekend thanks to a promotion on the back rooms. We were therefore not expecting much and ended up being VERY pleasantly surprised !
Our rooms was modern, clean and of a good size (especially given the fact it was their smallest one). The only problem was that there was no safe (but they offered at reception so all good) and that the ladies did not refill the soap bottles...
The breakfast was lavish: fresh pressed juice !! Moreover the lady at the omelette station was really helpful and nice :)
Prudence at reception was a real charm and so helpful.
The Barmen were also great and wow the drinks were affordable and good!
My only real down comment would be on the waiters in the breakfast area, they are not helpful, openly annoyed to do their job and leave table dirty ...
but we loved it and will be back on the next promotion

Date of stay: April 2018
Trip type: Travelled as a couple
Thank loupiootte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded 6 April 2018

Dear Guest

Thank you for taking the time to send us some feedback on your recent stay at The Wilderness Hotel.
I would like to assure you that we review all feedback received and do our utmost to ensure that where possible, we implement any changes suggested.
We look forward to welcoming you back at The Wilderness Hotel.

Kind Regards,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

We found the hotel by Hotels application. The price was fare. It is a very good hotel, with nice brakefast, good WiFi and nice staff. The location is near the restaurant area, near the lake. We like it very much.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nirfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded 6 April 2018

Hi Nirfi

Thank you for your feedback – we are so pleased you enjoyed your stay with us and hope to welcome you back to The Wilderness Hotel upon your next visit to the area.

Best wishes,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

What a lovely experience, our visit was too short to make use of all the amenities, but we will surely visit again. The staff was friendly, the accommodation lovely and the area was just so central that we could not wish for better.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Adele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded 6 April 2018

Hi Adele

Thank you for your feedback – we are so pleased you enjoyed your stay with us and hope to welcome you back to The Wilderness Hotel upon your next visit to the area.

Best wishes,
Marianne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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