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All reviewsmidlands meanderseparate toiletlovely hotelgrand old ladyold world charmgeneral managerideal locationcurrya la carte menurooms are spaciousclean hotelroom servicefood was fantasticwill stay there againour honeymoonnatal midlandsprawns
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Reviewed 23 July 2018

This hotel in the heart of Midlands is a gem . The hotel , the surrounding and the staff are all excellent .I will highly recommend this hotel and rate is 10 out 10 .Absolutely worth while. The hotel lobby and the pool area is perfect for relaxing and having time out

  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Yusuf786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 23 July 2018

Good Day,

Thank you for choosing the Protea Hotel Hilton for your recent travels to Hilton.

Commitment to service and GUEST satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel TEAM takes in providing exceptional customer service to our valued GUESTS speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the GUEST Satisfaction Survey and we look forward to serving you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

We'd spent two nights self-catering at the excellent Old Hotel at Curry's Post, and then drove over to Hilton's Protea Marriott expecting everything to be laid on. And it sure was - this is a really well-run establishment that boasts comfort and history in a clean, elegant package. Staff are welcoming and friendly, and the atmosphere is relaxed and easy-going. It's located right next to the motorway for easy access and there are various attractions within easy reach. We would definitely stay here again in future.

Stayed: July 2018, travelled with family
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 11 July 2018

Good Day,

We just want to thank you for the review and rating that you have given our Hotel. It is so encouraging to our TEAM when our GUESTS, especially YOU, give such astounding remarks. We hope that you have a lovely day further and we hope to see you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

My in-laws were celebrating their 62nd wedding anniversary and invited us.

The parking outside the entrance was full and we were directed to the back of the hotel. You were then on your own as to how to get into the hotel. We went up the wrong garden path and met a locked door. We retraced our steps and found the correct garden path which led into a corridor. Still no direction signs but we eventually managed to meander to the dining room.

It was pretty full, the lights were bright and it was noisy. In other words it had no atmosphere. there service was very attentive. The individual meals were very expensive so we opted for the buffet. Very very disappointing no starters, stale bread, only 2 meat dishes chicken and beef curry, sparse vegs and a lettuce leaf for salad.

The taste was ok but not worth the cost but the real problem manifested itself later when my wife and I awoke with the dreaded "gippo guts". We narrowed it down to the beef curry.

We won't go back there again!!!!

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Warwick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 21 July 2018

Good Day,

Thank you for taking the time to provide feedback regarding your recent stay. GUESTS’ perceptions of the service they receive whilst staying with Protea Hotels.

Feedback is the only true yardstick we have for measuring whether or not we have met their expectations. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve and are usually proud to offer, for this we apologise.

It is sad to hear that you will never come back again due to the bad experience. We can assure you, should you stay at Protea Hotel Hilton again, that every effort will be made to ensure that you enjoy our true hospitality!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

We last visited this hotel in 2016 and my review mentioned the poor buffet selection in the restaurant. Tonight was just so bad that we left, drove down the road for a take away. Recent low ratings on Trip Advisor did mention the buffet but we chose to see for ourselves.

The check in was quick and seemless Nx the room was elegantly decorated and cosy.

Unfortunately we won't be back as being able to eat dinner at the restaurant was what kept us coming back.

Stayed: June 2018, travelled as a couple
Thank Wga23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 28 June 2018

Good Day,

Firstly, I would like to sincerely apologize to you for the poor service you received during your recent visit to the Protea Hotel Hilton.
At The Protea Hotels By Marriott Hilton, customer satisfaction is something that we take very seriously and would never compromise this, irrespective of the nature.

We have investigated all incidents leading up to your email and have managed to pin point the reason for your dissatisfaction.
We would like sincerely apologize for the inconvenience caused to you and your family. Our Chef will be dealing with this issue internally and assure you that this will not happen again.

Thank you again for taking the time to share your feedback with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018 via mobile

My hubby and I had an overnight stay as we had done before. Lovely warm welcome as before. Lovely staff and beautiful rooms.
A lovely village to explore as wlel while there.
A hotel worth coming back to.
Thanks all.

Stayed: May 2018, travelled on business
Thank Nanacharms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 5 June 2018

Good Day,

Thank you for choosing the Protea Hotel Hilton for your recent travels to Hilton.

Commitment to service and GUEST satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel TEAM takes in providing exceptional customer service to our valued GUESTS speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the GUEST Satisfaction Survey and we look forward to serving you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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