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Savings alert! 19% below average rates

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Reviews (1,221)
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574
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All reviewstsogo sunrecommend this hotelenjoyed my stayroom servicebuffet breakfastsea viewstar hotelexcellent stayindian oceanushaka marine worldrooms are spaciouspleasant staygolden milehome away from homerevamppromenadesecurity
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91 - 96 of 1,223 reviews
Reviewed 5 April 2018

Customer friendly services offered by the hotel was well recieved by me as a client and i was made to feel treated like a King. The environment was home away from home. Hospitality was displayed by the staff and i was treated a patron.

  • Stayed: March 2018, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank elphas491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John A, General Manager at Garden Court Marine Parade, responded to this reviewResponded 6 April 2018

Dear Elphas,

Thank you very much for your wonderful feedback.
We are extremely pleased to hear that you were treated like the King you are to us!
We really do value your patronage and do hope that we shall see you back soon again.

Our Best Regards

John and the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Great stay at Garden Court Marine Parade. Had inter leading rooms which was great for the family. Breakfast was good. Rooms were well kept and cleaned daily. Only advise would be to have notices up advising where the halaal foods were sourced from. This would help by not having to ask too many questions to the waiters. Will definitely be back.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mimayet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John A, General Manager at Garden Court Marine Parade, responded to this reviewResponded 6 April 2018

Dear Mimayet,

Thank you so much for staying with us and for sharing your wonderful feedback.
It is great to know that your stay was a superb one.
All our meat products are sourced from a Halaal certified supplier and the Hotel does have a valid SANHA Certificate.
We also do practice meat separation practices so that there is no cross contamination.
We do look forward to having the pleasure of welcoming you back in the near future.

Our Best Regards

John and the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

excellent place to stay, close too many amenities. refreshing swimming pool on top deck. breakfast was delicious including supper. the staff are very friendly and helpful. the new security system in the lifts are still in experimental stages as it does not always operate as required.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank desmondbenjamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John A, General Manager at Garden Court Marine Parade, responded to this reviewResponded 6 April 2018

Dear Desmond,

Thank you very much for your superb comments.
We are very pleased to hear that you had a great stay with us.
Your feedback really does mean a lot and helps us with our quest for service excellence so thank you!
We do hope that we shall have the pleasure of welcoming you back in the near future.

Our Best Regards

John and the Team

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Reviewed 4 April 2018

Aircon was not working....so we battled it out on Saturday and Sunday. We did inform front desk about it. Also, being a muslim and noticing how many muslims use your hotel, i expected breakfast to include halal foods and if possible at least proof of whats being prepared to be halal. But overall the staff was excellent and the room cleanliness was spot on

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank sajeedaismail268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John A, General Manager at Garden Court Marine Parade, responded to this reviewResponded 6 April 2018

Dear Sajeed,

Thank you very much for your feedback.
We have noted your comment on the AC and will ensure we resolve this issue.
With regards to the breakfast, we do serve ensure we respect all faiths and for the Muslim guests, we ensure that all our meats are sourced form a Halaal certified butchery and we practice meat separation in our kitchens.
We do hold a valid SANHA Certificate to ensure that we conform this.
I do hope that this explains your concern.
We do hope that we shall be welcoming you back in the near future for an even better stay.

Our Best Regards

John and the Team

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Reviewed 4 April 2018

We stayed at Garden Court Marine Parade for 5 nights and were blown away by the outstanding service.The hotel arranged our transport from the airport and we arrived early. Mark who was at reception was polite and efficient. He went out of his way making calls to get us our rooms early. He succeeded and this already got our holiday off to a great start. Thank you again Mark.

Special mentions to Selwyn, Moonlight, Osborn and Sandile. Osborn and Sandile ensured that our breakfast needs were met.I was a bit ill when we got there and Sandile had the kitchen staff whip me up something for my sore throat. Justin who was also at reception arranged for me to gym at Elangeni and went as far as arranging a taxi for my commute to and from the hotel. Guys, thank you for the exceptional service and hospitality. I will definitely be bringing the family again.

Room Tip: Great views, perfectly located.
Stayed: March 2018, travelled with family
Thank shiraaz2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John A, General Manager at Garden Court Marine Parade, responded to this reviewResponded 6 April 2018

Dear Shiraaz,

What wonderful feedback!
We are excited beyond words knowing that for the 5 days that you stayed with us our team members treated you with the royalty you deserved as our guest.
I shall ensure that I thank each person that you have mentioned here personally and recognize them in our Monthly Engagement Event that we host so that they are seen as the shining stars that they are to the entire team at Marine Parade.
It gives me great pleasure to receive this feedback and it takes an exceptional guest to recognize and remember all the people that made their stay special so thank you very much.

I do hope and trust that we shall have the privilege of hosting you soon for an even better stay the next time you visit sunny Durban.

Our Best Regards

John and the Team

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