My husband and I stayed at Coastlands on the Ridge in September 2011 as a last minute booking for 1 night. The room rate was approx R1000 icl breakfast and you would expect excellent service.
We checked in at 3am, after booking at 9pm. Our room was, firstly, not the room prepeared for us but for a couple with a baby. This was horrifying to walk into a hotel room with a huge baby cot next to the bed. We moved the cot to the corridor outside. 2ndly, they gave us a room without a shower and a bath tub, obviously requested for by the couple with the baby. This was extremely uncomfortable since we are accustomed to a shower.
3rdly, there was no soap or bath mat and we had to request this from housekeeping.
If it weren't for these unfortunate events, we would have thoroughly enjoyed our stay. The room is decorated with a boutique style, lovely huge balcony with a view across the city of Durban. The room was also very clean. Thick blockout curtains, which caused us to almost miss the checkout time! No fault of the hotel of course.
Upon checkout, we were given a refund for the night which was a good gesture from management, as well as a free night upon our return to Durban. The lady at reception took down my email address to email me the voucher for the free night.
In March this year, we decided to give the hotel a 2nd try and wanted to book a few nights, while utilising the 1 free night. Given that I had never received my voucher as promised, I had to then call and explain to somebody else the events of September 2011. Eventually the lady we initially dealt with found our details and granted us a free night. We were THEN told that the free night expires at the end of April. How can the hotel put an expiry to a free night when they never sent us details to begin with?? We therefore stayed the 1 free night and booked elsewhere for the rest of our trip. Overall, it is evident that this hotel lacks proper management. Its a lovely hotel, great location for access to durban central, malls and tourist attractions.
I generally do not complain about the nitty gritty but this was just unacceptable. A baby cot... No soap... Not bath mat... No correspondence.
Would be great if service levels could be improved at this hotel.
- Official Description (provided by the hotel):
- Located on Crest of Ridge road with spectacular views over Durban, Coastlands Musgrave Hotel offers 101 modern and comfortable bedrooms. It boasts 58 Standard Rooms, 41 Deluxe Rooms and 2 Suites. This hotel is ideal for the discerning corporate, leisure and international traveler and is situated minutes away from Durban's iconic Moses Mabhida stadium, Greyville Racecourse, Suncoast Casino, uShaka Marine World, Durban Beaches on the Golden Mile and is a mere 35 minutes drive from King Shaka International Airport. Durban University of Technology is 2.5 km from the hotel.Our 6th floor conference and events centre is the ideal venue for your next conference, function or special occasion and we are able to tailor-make a package that suit your needs. We work with suppliers of the highest standard and we are able to assist in any decor or technical requirements.Sip on a cocktail or your favorite drink on our terrace or next to the pool, and enjoy a scrumptious A-la-Carte dinner in our 315 Restaurant. Our Friday evening Spice and Saturday night Seafood Buffet is legendary and offers live entertainment. Room service is available 24 hours a day and our coffee shop serves delectable cakes and desserts.All our bedrooms are equipped with individually controlled air-conditioning, flat-screen televisions with DSTV and tea & coffee making facilities, laundry service and turndown service.Our friendly and professional staff at the Concierge desk is able to assist you in transport arrangements, luggage storage and guests are welcome to make use of our business centre which offers internet, printing and fax facilities. Free wi-fi is available throughout the hotel.Coastlands Musgrave Hotel welcomes you to Durban, and invites you to explore and experience our beautiful province. ... more less
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- Also Known As:
- Coastlands On The Ridge Hotel Durban