I cannot express my disappointment! we have stayed at this hotel possibly 10 times in the past and have always been delighted, hence we kept coming back.
white shutters on the door/windows are missing many slats and one feels rather vulnerable. feels like people can actually see in the room, and I am sure that they can!
The freedom cafe was closed on Friday afternoon.
the bar fridges are no longer stocked!!!!
the bar fridge used to be fabulously stocked with such a variety of items, now NOTHING!
they also used to have various quirky edible items in the room (this is upselling) now nothing.
one cannot even order room service anymore.
The cupboard door handles were broken.
The was an awful noise in the roof that woke us up at 4:30am in the morning, on complaining in the morning to reception about the VARIOUS issues, I was told, "its not our fault we only took over a week ago'.
Not a great response?
It seems the new owners are "on the defense" instead of addressing the situation. perhaps they should have considered closing for a week to fix all the issues first.
what was good?
lovely big soft pillows
the night guard on the premises was such a gentlemen and is a credit to the establishment.More
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