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“unsafe and unhelpful ”

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The Concierge Boutique Bungalows
Ranked #8 of 44 Hotels in Durban
Certificate of Excellence
Reviewed 4 May 2017 via mobile

The location is central and the space is beautiful and quirky in all the righy ways.The security is not up to standard at all.We unfortunately experienced this after a collegues room was broken into.They lost very important documents including passports. The survielance camera doesnt record.This means that you can not gp back to recordings to check.The electric fences does not work and niether do the panic buttons.Do not stay here.The staff was really unhelpful after this break in and quite defensive.

Stayed: May 2017, travelled on business
3  Thank Kwezilomso M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 242 reviews

Reviewed 2 May 2017

I was looking so forward to staying a this hotel as reviews sounded so positive and I was expecting so much more . Unfortunately I was given the room that is right next to the restaurant as well as the adjoining property and this is where the problems began . The noise that was coming from the outside property was so hectic that I had to ask the hotel management to intervene as you could not sleep . The noise did settle down temporarily but then during the night various objects were thrown on the tin roof from this property to show their displeasure at having to curtail their party

Although I understand that the hotel is not responsible for the noise outside , the problem continued in Sunday morning when I was woken up by hotel staff at 06.30 making such a noise and laughing and shouting in the restaurant that you could not sleep. There is no though for guests and I would strongly advise that you book your room well away from the restaurant and the adjoining house next to the restaurant . The noise was terrible and the constant shouting and laughter so early was not pleasant especially after the previous evenings issues with the house just next to the property

The rooms were every nice and no issue there but area where hotel is situated is not great and a lot of vagrant and suspicious individuals who lower the whole experience

When I checked out the response to my complaints was so half hearted I just paid and left and will in future not return to this hotel that has so much potential judging from other reviews . Maybe I was just unlucky with the date I booked

Room Tip: Don't book room near restaurant as you will hear all the noise
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  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank rich792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adila V, Owner at The Concierge Boutique Bungalows, responded to this reviewResponded 15 November 2017

Dear Esteemed Guest
Thank you for taking time to review The Concierge Boutique Bungalows in Durban.
As new owners, we are working around the clock to complete some minor renovations, re-decorations and positive changes to ensure that your next stay with us is even better than the last! Our professional, efficient, helpful and friendly team are on standby and look forward to welcoming you back real soon. Take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017

We recently used place, We received a great service by friendly staff yet very professional . We liked the unique style of deco in the rooms especially the overhead shower. The Location was central to most places we wanted to see.

We liked the restaurant the most.

It's just not easy to find due to streets that compact but still a great place to stay overnight

  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Ramasedi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adila V, Owner at The Concierge Boutique Bungalows, responded to this reviewResponded 15 November 2017

Dear Esteemed Guest
Thank you for taking time to review The Concierge Boutique Bungalows in Durban.
As new owners, we are working around the clock to complete some minor renovations, re-decorations and positive changes to ensure that your next stay with us is even better than the last! Our professional, efficient, helpful and friendly team are on standby and look forward to welcoming you back real soon. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2017 via mobile

Even if dont liked Durban, this hotel with the freedom cafe were absolutely worth the stay. The hotel has its own flair, very stylish and the staff is absolutely an asset.

The location is nice because you can reach all important points in several minutes by car.

The breakfast in the freedom cafe was amazing!

Stayed: March 2017, travelled as a couple
Thank borja p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adila V, Owner at The Concierge Boutique Bungalows, responded to this reviewResponded 15 November 2017

Dear Esteemed Guest
Thank you for taking time to review The Concierge Boutique Bungalows in Durban.
As new owners, we are working around the clock to complete some minor renovations, re-decorations and positive changes to ensure that your next stay with us is even better than the last! Our professional, efficient, helpful and friendly team are on standby and look forward to welcoming you back real soon. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

These rooms are so beautifully crafted and carefully furnished with incredible attention to detail. They are a great size and very comfortable.

The food is excellent, best breakfast I've had in a long time with amazing homemade juices and delicious fresh coffee.

A real retreat from the city yet a short walk from the African Arts Centre, Golden Mile and Stadium.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adila V, Owner at The Concierge Boutique Bungalows, responded to this reviewResponded 15 November 2017

Dear Esteemed Guest
Thank you for taking time to review The Concierge Boutique Bungalows in Durban.
As new owners, we are working around the clock to complete some minor renovations, re-decorations and positive changes to ensure that your next stay with us is even better than the last! Our professional, efficient, helpful and friendly team are on standby and look forward to welcoming you back real soon. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Concierge Boutique Bungalows

Address: 37-43 St Mary's Avenue | Morningside, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Business Hotel in Durban
#4 Best Value Hotel in Durban
#5 Luxury Hotel in Durban
Price Range: $81 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Concierge Boutique Bungalows 4*
Number of rooms: 12
Official Description (provided by the hotel):
Located in the arty Morningside district Durban, South Africa 5 minutes from the Moses Mabhida Stadium and the Golden Mile Beach Promenade.Kwa Zulu Natal's latest hip restuarant and cafe Freedom Cafe ... more   less 
Reservation Options:
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Also Known As:
The Concierge Boutique Bungalows Hotel Durban

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