Simple rooms, perfect for the business traveler. Hotel has clean room, well maintained, and comfortable. Though the rooms in the basement where a colleague was were dark and depressing, the ones on the first floor were great.
No elevators or dining restaurants here - you can get a great breakfast from the hotel, as well as light snacks from the cafe.
Overall would have given it an extra star if it were not for the way the billing was handled.
1. The systems seemed to be down too frequently - hotel seemed to be unwilling to hand me the intermediate statement even when the systems were up.
Repeated requests ( 5 over a single day and 2 the next) were politely but firmly denied citing the backlog of work due to system downtime as a reason.
2. Friend checked out early - he returned twice to collect his bill - never got it.
3. Got combined bills - despite requesting individual bills for each room.
4. Finally got the invoice on checkout - that too had to demand it - as ; systems were down again!'
5. Since i was in a rush - cab to the airport was waiting, i didn't get time to check it - realised that I have been charged for a breakfast I never took on the last day.
This negative review on billing would never have made it to this site if the hotel took the opportunity to rectify - unfortunately multiple mails to the hotel on the issue have been ignored.
I may stay here again as it is conveniently located to my business location, however it would not be by choice and definitely wont be moving from the reception without double and triple checking my bill.
- Official Description (provided by the hotel):
- This hotel has a restaurant on the property and is across the road from Morningside Clinic. It is close to a gym and 3 minutes from the shopping centres of Village Walk, Sandton City and Nelson Mandela Square. The convenience of this hotel is reinforced by its close proximity to the M1 motorway and the 30 minute drive from the OR Tambo International airport. We are 2km from the Gautrain Station. ... more less
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- Also Known As:
- City Lodge - Sandton/Morningside Hotel Sandton
- City Hotel Sandton Morningside
- City Lodge Hotel Sandton Morningside Greater Johannesburg