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“Modern well located funky hotel”

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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Ranked #10 of 68 Hotels in Johannesburg
east africa
Level Contributor
129 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Modern well located funky hotel”
Reviewed 14 March 2012

The hotel is funky with a good bar , where the service is not so good ! rooms are modern clean and functional although not as large as I would expect . However still a nice place to stay . Some of The staff could do with a slight push , they are slow.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kuwinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesireBotha, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, 23 March 2012
Dear Kuwinda

Thank you for taking the time to post your comments on Trip Advisor after your recent visit at The Protea Hotel Fire & Ice! Melrose Arch.

It is fantastic to hear that you found the hotel and funky; however we need to sincerely apologise for the slow service encountered. Though we get an overwhelming number of positive responses and feedback from our GUESTS, and the majority of them compliment our staff by name and commend the sincere and great service received. As rewarding as this may be, we do understand that receiving one poor review, makes all the previous efforts null and void.

We will make every effort not only to attend and address this concern, but we will continuously monitor the speed and efficiency of the service we provide to each and every GUEST who frequent our facilities. We know that such issues are not always solved overnight; however we are very positive that with our continuous training and the mentoring structure that we have in place, this will only yield great results.

It was our pleasure to accommodate you and we look forward to welcoming you back.

Warmest Regards,

The Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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908 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2012

Good hotel, good value and good area. Stayed here for one night and really liked it. Keep in mind though that we only paid around $100 per night so its important to keep in mind value while reading this review. If hotel cost $250 / night I wouldn't have been as impressed, but for $100/night its an incredible hotel/deal.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cliffpeskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesireBotha, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, 15 March 2012
Dear Cliffpeskin

Thank you for taking the time to post your comments on Trip Advisor after your recent visit at The Protea Hotel Fire & Ice! Melrose Arch.

We were most pleased to learn that you found our product affordable and that it offers great value for money. Receiving positive comments like that, is really fantastic! Please do try our naughty milkshakes the next time that you come and visit us.

We look forward to welcoming you back so that we can continue delivering the service you so rightfully deserve.

Warmest Regards,
The Fire & Ice! TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milano
Level Contributor
110 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 March 2012

Nice hotel, new room, you need to like having a view of the shower all the time! you can watch tv while showering.
The forniture is modern new, everything in black and white. I really liked it, maybe better for a short weekend rather than a longer period.
Location is great, you can walk to so many amazing restaurant.
Breakfast is nice, service for the coffee could be a little bit long.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stelladellasenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesireBotha, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, 20 March 2012
Dear Stelladellasenna

Thank you for taking the time to post your comments on Trip Advisor and providing us with an opinion both on the physical features and services that our product offers.

We were happy to hear that you enjoyed the hotel and the innovative design of the room. Perhaps we can make your next stay more comfortable by allocating a room which offers a private bathroom facility. Although we only have a handful of rooms with the facility, they are in high demand and we recommend booking them way in advance where possible. You are welcome to highlight this on your next reservation and we will be more than happy to accommodate your request.

Please accept our most sincere apologies for the slow service experienced while waiting for a cup of coffee. We have stressed to the TEAM how important it is to deliver the best GUEST service and we hope to have the chance of proving to you that we are truly proud of our product and we value the enjoyment of our GUEST’S experience.

It was our pleasure to accommodate you and we look forward to welcoming you back.

Warmest Regards,

The Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 March 2012

It's easy to say a hotel is great. But this one is. What makes it exceptional is the service, never have I stayed at a property where I was greeted with a heartfelt smile every time I entered a public area, and where my name was known after only a few days stay.

The rooms are comfortably furnished, and spacious, The shower is unusual, but quirky - which I liked it.

There was a lot of building work taking place but although it did disrupt the view from the room, it didnt disturb my stay.The bar and restaurant are fantastic, and incredibly friendly; being popular with locals and guests alike.

I will be back and I genuinely look forward to it. A terrific team. Sincererly.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markvip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesireBotha, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, 7 March 2012
Dear Markvip

Thank you for posting your review on Trip Advisor after your recent visit at The Protea Hotel Fire & Ice! Melrose Arch.

We were ecstatic to receive your compliments and we will without a doubt commend the TEAM for their exemplary service. Therefore your comments are much appreciated and truly invaluable to us.

Adding small touches, like greeting our GUESTS by name is one of the things that we are renowned for at the Protea Hotel Fire & Ice! Melrose Arch, and it is a big reason that our GUESTS keep on returning to their favourite hotel. It most definitely sets a fantastic tone for the rest of their stay!

Though there was construction taking place, we are really pleased that this did not affect your overall impression of the hotel or impact your stay on a negative note.

We look forward to welcoming you back so that we can continue delivering the service you so rightfully deserve.

Warmest Regards,
The Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 March 2012

We have stayed at this hotel about three times. We stay here because the location is good, you are near good restaurants and shops.
The reception staff are not very well trained and rather rude so dont expect to get wonderful service when you walk in the door..
The rooms are clean and well equipped, and the beds are comfortable.
The hotel restaurant has good service, the staff are friendly and the food is tasty, (try the burgers they very interesting). The "adult milkshakes" are also something you have to try when staying at this hotel.
The decor in the whole hotel is great, very modern and different.
However, I feel the hotel is very overpriced for what you get. If you look past all the decor of the hotel, its actually pretty basic with not great service.
One or two nights at this hotel is fine but I would not recommend staying any longer than that at a time.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesireBotha, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, 17 May 2012
Dear CathyT

Thank you for taking the time to post your comments on Trip Advisor after your recent visit at The Protea Hotel Fire & Ice! Melrose Arch.

We would like to take this opportunity to apologise for the disappointment you experienced due to the poor front office experience encountered and shortfall in our service levels. We would like to assure you that this is not our normal standard. All GUESTS are very important to us and everything possible is done by our hotel TEAM to ensure that our GUESTS feel as special and valued as they are.

We receive an overwhelming number of positive responses and feedback from our GUESTS and the majority of them compliment the STAFF by name and commend the warm and sincere service received. As rewarding as this may be, we do understand and acknowledge that receiving one poor review, makes all our previous efforts null and void. We can assure you that the behaviour of the Front Desk STAFF is not our normal standard. We will certainly review your comments with the TEAM concerned and stress the importance of making a positive impression on every interaction.

We have reiterated to the TEAM how important it is to deliver the best GUEST service and we hope to have the chance of proving to you that we are truly proud of our product and we value the enjoyment of our GUEST’S experience.

It was our pleasure to accommodate you and we hope to have the privilege of welcoming you back.

Warmest Regards,

The Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Property: Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
Price range (per night): $151 - $327
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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