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Traveller rating
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Reviewed 22 December 2020

Pluses:
- The staff were all SO friendly and helpful. We wanted to eat all meals outside due to COVID and they were so accommodating about that. Staff were also diligent about wearing their masks.
- The hotel is a short walk from a gorgeous beach and lagoon. (This does involve an uphill/downhill walk, so take that into consideration if you have limited mobility, but the path is well managed.)
- Pool, trampoline, game room, TV room and tennis court were great activity options, and tennis racquets and tennis balls were available at no charge.
- The Gates Tour with Carlos (under Trevor's Tours) is a must-do. One of the most beautiful spots in the country and a chance to do cliff-diving if that's your thing.
- If you need laundry done, the prices are reasonable and the service is quick and high-quality.

Minuses:
- The photos on the website seem to have been taken many years ago. The carpets are dingy and badly worn, and overall the rooms just need an update.
- Be sure to check your room assignment, as room size and quality varies. Some have king beds, some just double. Some have a small terrace with a table and chairs; some do not. Some look out onto the garden while some look out onto the wall of the next chalet. Preferably avoid Room 3.
- The website says family rooms are 64 sqm. Ours was more like 45--we paced it out. It was adequate for sleeping but not much more than that. Two bedrooms and a bathroom, no sitting/lounge area. Coffee station is a small shelf in the corner of the bedroom; no mini-fridge.

We had an enjoyable stay overall, but we paid R3100 a night and thought that was about R1000 too high for the quality of the accommodation, even considering it was high season.

Room tip: Rooms 1 and 2 looked nice. Some rooms are immediately adjacent to the restaurant/bar/pool area, while others are farther away.
Date of stay: December 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank stmalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh Rohroff, General Manager at Trennerys Hotel, responded to this reviewResponded 24 January 2021

Dear Guest
Thank you for the 3 star rating , we are thrilled you enjoyed your stay with us at our Hotel on the Wild Coast and we thank you for all the pluses, we have noted all of your comments as well as the minuses and can assure you that our guests comfort is of uttermost importance to us at all times. Please note that we have 3 seasons at Trennerys hotel all with different rates, we also have many amazing promotions and specials so please watch our for them.
We do hope that you will come back and visit us soon and bring your friends and family. Please don't forget to follow us on our Facebook and Instagram pages for all our specials, promotions and events.
Best regards the Trennerys team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2020

My wife and I spent a night at the hotel with friends. The seafood dinner was simply delectable. A wide range of seafood delights was on offer including fresh oysters which were in abundance. The buffet was well presented, and the food was prepared to perfection. The breakfast buffet with all the usual on offer was also good. We found management and staff very friendly and helpful. On the negative side… We did not particularly enjoy the staff singing around our table while we were still eating and them having placed their tip basket on our dining table was also not appreciated. This, however, did not significantly detract from our experience which was otherwise most enjoyable. Our accommodation was rudimentary but clean and comfortable and very reasonably priced. Highly recommended.

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
Thank oppie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh Rohroff, General Manager at Trennerys Hotel, responded to this reviewResponded 24 January 2021

Dear Appie
Thank you for the amazing 4 star rating , we are thrilled you enjoyed your stay and your seafood extravaganza with us at our Hotel on the Wild Coast, Please note that we have read and taken note of your comments, at all times we strive to be the best and hold our customers and their comfort in very high regard. Please come back soon and bring your friends and family. Please don't forget to follow us on our Facebook and Instagram pages for all our specials, promotions and events.
Best regards the Trennerys team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2020

Hello, the stay at Trennerys was awesome. The food was good, I guess the lockdown regulations bring about many restrictions in terms of variety in the menu.

I would like you to fix your beds. They are comfortable but are making a lot of squeaky noise when sleeping. The DSTV channel issue in the lounges also need your attention. Each lounge needs to have its own independent Dstv so that when people want to change channels in one lounge, it doesn't affect the other TV set. It creates a source of conflict among your guests.

Date of stay: September 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tvlcarrental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh Rohroff, General Manager at Trennerys Hotel, responded to this reviewResponded 24 January 2021

Dear Guest
Thank you for the 3 star rating , we are thrilled you enjoyed your stay with us at our Hotel on the Wild Coast, we have noted your comments and take them seriously as we try to improve all the time and our customers comfort is of the highest importance to us. Please come back soon and bring your friends and family. Please don't forget to follow us on our Facebook and Instagram pages for all our specials, promotions and events.
Best regards the Trennerys team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2020

Last weekend I visited Trennerys Hotel for the first time, and I cannot express how pleased I was with my stay.

Coming from East London, just the drive to the hotel was a fun experience - crossing the pont on the beautiful day it was, was lovely.

Upon arrival at the hotel grounds, we were met with friendly faces who made an effort to greet us very personally and made us feel very welcome to be there. (Thank you to Judy, Juanita & Mark!!)

Thereafter, we were shown to our room by Lena - who was lovely - and once again made us feel very welcome and happy to be there. Our room was stunning, it was sparkling clean and has everything you will need to be comfortable and happy.

What I was most impressed by was the extremely well-kept grounds and landscaping. The grounds are BEAUTIFUL and tropical-esque. As if that didn't impress me enough, the BEACH & LAGOON were jaw-droppingly beautiful.

Another thing to note was the delicious meals prepared for us for dinner, lunch and breakfast. We were so impressed with the meals and the friendly service we received from the staff.

Overall, Trennerys will definitely be a new regular for me. My only regret is that I couldn't stay longer. THANK YOU for the wonderful stay and experience!!

Date of stay: July 2020
    • Value
    • Location
    • Service
Thank alaskaaunicorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh Rohroff, General Manager at Trennerys Hotel, responded to this reviewResponded 6 September 2020

Thank you for the 5 star rating , we are thrilled you enjoyed your stay with us at our Hotel on the Wild Coast, please come back soon and bring your friends and family. Please don't forget to follow us on our Facebook and Instagram pages for all our specials, promotions and events.
Best regards the Trennerys team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020

Our short time was a superb break from our own hospitality establishment. comfortable and adequately equipped room, good table, and superb attention to additional requests-friends flew in for breakfast one morning and between Mark and Sherwin, the airstrip was mowed and prepared.
Thanks to all the staff
Doug and Stella

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
Thank dougs525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh Rohroff, General Manager at Trennerys Hotel, responded to this reviewResponded 14 March 2020

Thank you Doug for the 4 star rating , we are thrilled you enjoyed your stay with us at our Hotel on the Wild Coast, please come back soon and bring your friends and family. Please don't forget to follow us on our Facebook and Instagram pages for all our specials, promotions and events.
Best regards the Trennerys team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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