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All reviews coffee shop the concierge lounge lobby bar jacuzzi tub parking garage nice hotel outlet mall soleil restaurant corner suite walking distance entertainment complex across the street hockey game restaurants and bars fitness center right next door west side
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Reviewed 7 November 2017 via mobile

This is a John Q Hammonds hotel so not surprising to have a friendly staff. The rooms are large. The hallways are wide although they have low ceilings. The public space is nice, and the entire appearance is appealing. The stadium and arena are adjoining and so there is a great variety of places to eat in a short stroll to the right of the hotel. Very nicely done!

Stayed: November 2017, travelled on business
1  Thank 525gaylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this reviewResponded 9 November 2017

Gayle E.,

We appreciate the feedback on your most recent stay to our hotel. We hope that if you ever visit the Glendale area again, that you come and stay with us.

Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

Stayed over night while attending a major fund raising dinner on Nov. 4/17. Our room was spacious with a large walkout balcony, clean and well appointed. We found the staff very welcoming and the lobby very large with a bar and entertainment during the Saturday evening. The dinner we attended was outstanding and servers were very courteous. Valet parking is available and the facility is located within steps of the ice arena and entertainment district and only a block from the Cardinals football field. Only irritant was the cost of WiFi and felt the checkin staff should advise guests it is available for a charge.

Stayed: November 2017, travelled as a couple
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this reviewResponded 6 November 2017

Ron S

Thank you for all the feedback in regards to your stay with us. We will be sharing this with our staff in order to better serve you in the future.

Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

This is perfect for any games and near the outlet mall. Very noisy though and very smelly at the front door entrance. Parking is $15 but free across the street so don’t bother paying at the hotel. Room styling is awesome and the staff is friendly.

Stayed: November 2017, travelled as a couple
Thank YearoftheRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this reviewResponded 6 November 2017

Year of the Rabbit,

Thank you for taking the time to let us know about your stay with us. We appreciate the feedback and will be sharing with our team, and hope if your travels bring you back to Glendale you stay with us!

Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017 via mobile

While my family was staying at the hotel while the Edmonton Oilers hockey team was also staying there. My kids thought this was a good opportunity to ask some of the players for autographs. Apparently the manager of the hotel asked a non- employee limousine driver to go over and tell my kids they're not allowed to do that while doing this he asked my son for his room number. I am totally disappointed with the way that this hotel treats their guests. I went to the manager to complain about this activity and he told me the guy was doing him a favor. I don't think will ever stay at another renaissance Hotel again.

Stayed: December 2016, travelled solo
Thank Neillibin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this reviewResponded 5 November 2017

Neillinin

Thank you for taking the time to give us feedback on your most recent stay. We apologize for the actions of ou r employees and will share your comments with our staff to insure this was an isolated incident. We only hope you will give us anotther chance and stay with us if you are ever in Glendale.

Safe Travels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

Nice place with tons of potential. Housekeeping brutal. Bed made; but ironing board not put away; no supplies (coffee, creamers, soap, etc.) were replenished after the first night. The room just didn’t feel ‘clean’ at all. Great buffet; some friendly and some not-so friendly staff there. For the price, I can do better elsewhere nearby. Hope the endless sound of elevators doesn’t keep you awake.

Stayed: October 2017, travelled on business
1  Thank tw0fingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenGlenAZ, Manager at Renaissance Phoenix Glendale Hotel & Spa, responded to this reviewResponded 21 October 2017

tw0fingers,

Thank you for taking the time to respond to us on your most recent stay. We will be sharing your comments with all our departments so we can see where we can improve our services in taking care of our customers. We only hope that if you are in the Glendale area again that you give us another chance and stay with us.

Safe Travels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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