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All reviews basketball court front desk playing basketball about minutes from the airport chandler fashion center two bedroom suite mall across the street ideal location monday night lots of restaurants exercise room the entire staff breakfast room bed was comfortable rooms are large english muffin each morning
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Reviewed 18 May 2018 via mobile

Right across from the Chandler fashion mall with lots of restaurant options and ease of access to Chandler as well as Tempe, Mesa and other cities. Staff is friendly and helpful. Our room was a little dated and cabinets and bathroom a bit worn but clean. Decent value for the rate.

Date of stay: May 2018
Trip type: Travelled with family
Thank 947susanneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 19 May 2018

Dear Suzanne,

Thank you for taking the time to share your recent experience at the Residence Inn Phoenix Chandler/Fashion Center with us.

Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.

The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Marriott Rewards Silver member, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Chandler.

Sincerely,
Jacquelyn Tyler
General Manager
Residence Inn Chandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

Our first time at this property. We go to Phoenix a lot and have stayed at many Marriotts around town since I'm a Platinum and loyal member of Marriott. We were very happy with this property. Right across the street from the Chandler Fashion Mall, which is one of our favorite malls in the Phoenix Metro area and close to the Keg restaurant.

First of all, check in was easy and pleasant. I do check in on the Marriott app to make it even easier. Still need to stop by the front desk to pick up the key and the woman at the front desk was terrific; friendly and efficient.

Room was a studio suite; clean, open and very fresh looking. Love that the Res Inn had a real coffee pot and decent coffee, unlike some of the in room coffee Marriott gives you at other locations.

Grounds are great. There was a youth baseball team staying there and there is not only an outdoor pool but tennis/basketball court and barbecues.

Bed was comfortable and no excess noise (even with youth teams staying at the hotel). Why not 5 stars? TV didn't pivot to both the living room and bedroom area and maintenance man couldn't figure out why. That needs to be corrected for the next people. Also, shower was warm -- just warm. We showered the afternoon we arrived before going to dinner and then the next morning. Neither time did it get above warm. Not expecting super hot but the temperature was not what it should be and we both had it turned up on hot as high as it would go.

We would definitely stay there again; location is terrific and hotel is very clean.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank jeanb1876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 20 March 2018

Thank you for taking the time to share your recent experience at the Residence Inn Phoenix Chandler/Fashion Center with us.

Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.

The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Marriott Rewards members, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Chandler.

Sincerely,
Jacquelyn Tyler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

We got a two bedroom suite, which is more expensive. But I slept like a rock. Wish we had these mattresses at home.

I thought the breakfast was good, my daughter only wanted donuts. They didn't have donuts. They had bagels, and English muffins, and other stuff. Just no donuts. I ate breakfast, then took my daughter out for donuts...Win/ win, right?

They also have a kitchenette, with a small stove, refrigerator, microwave, metal silverware, glass glasses. Pretty nice.

Only frustration was web site. It would have been nice to check that you need a two bedroom suite, and have the site automatically show only those hotels with openings. Instead, we had to find them one at a time. And it was spring break.

It wasn't fun.

One other thing. The pot for hot water had a coffee taste. Happens a lot, but sure can ruin a good cup of tea. I dumped out the cup, and heated up water in our room. That works.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank re34646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2018

Great hotel..rooms were very comfy and huge...great area for walking, mall across the street, dining on both sides of the highway..within walking distance...
Pool needed cleaning..lots of leaves in it..morning breakfast was just perfect..nice place...friendly people working here!

Date of stay: January 2018
Trip type: Travelled on business
Thank rkwieder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 12 March 2018

Thank you for choosing the Residence Inn Phoenix Chandler/Fashion Center for your recent travels to Chandler.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” We hope that your new job and the new area works out for you! Thank you for sharing this experience with us!

Thank you again for taking the time to provide your feedback on TripAdvisor and we look forward to serving you again soon!

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Reviewed 19 February 2018

My wife and three daughters stayed her for a gymnastics meet a few weekends ago. The hotel was very accommodating to all of our request. We checked out late and they were very understanding when the meet ran long. They were also very helpful finding utensils when we wanted to grill out. The rooms were very clean and we had enough room to spread out. There are also a lot of food options nearby

Date of stay: January 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank billymacus70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 12 March 2018

We are delighted to have been your chosen hotel during your recent stay in Chandler. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.

Thank you for staying at the Residence Inn Phoenix Chandler/Fashion Center and we hope you choose to create more memories with
us whenever your travels bring you back to Chandler.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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