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All reviews beautiful view cat cat village stayed one night nice room rooms are clean recommend this hotel the bus great hotel sa pa homestays tour trek balcony vietnam receptionist construction valley
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23 - 28 of 59 reviews
Reviewed 25 March 2018 via mobile

The hotel was the base for my trekking trip in Sapa. I've had lunch here a couple of times and stayed one Night. Room was excellent the inverter aircon and hot shower where a treat after staying in homestays in the area. Food was always good. Would be great if the common area would be heated. And better information about tours and trails would be great. After 2 excellent days of hiking I ended up on the Cat Cat village tour which really isn't up my alley.

Date of stay: March 2018
Trip type: Travelled solo
1  Thank Niclas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoxanaHotel, Giám đốc bán hàng at Roxana Sapa Hotel, responded to this reviewResponded 27 March 2018

Dear Niclas S

Great thanks for stayed with Roxana Sapa Hotel and wrote us a great gift such a good review for our hotel
On behalf of all staffs, we thank you so much for your talking time to give us valued comment.
We thank you for your staying and we really glad to hear that you were really enjoyed it.
All of us tried to serve you best service to give you great experience and memories in your Vietnam trip.
Your pleasant is our pride . We will keep going and improve our service to serve better for all guests who would like to enjoy lovely time at our hotel.
We are looking forward to welcoming you at our hotel in next your visit soon.
Thank you and best regards,
Duy.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

We stayed here for how night. We arrived at 8 Am and check in at 2pm after an overnight bus. We have nice room with mountain view. The staff were fantastic. Special Mr Duy help us with anything. He give us information for your and place in salary. Highly recommend.

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank PhuongB83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoxanaHotel, Giám đốc bán hàng at Roxana Sapa Hotel, responded to this reviewResponded 27 March 2018

Dear Ms Phuong B

Great thanks for stayed with Roxana Sapa Hotel and wrote us a great gift such a good review for our hotel
On behalf of all staffs, we thank you so much for your talking time to give us valued comment.
We thank you for your staying and we really glad to hear that you were really enjoyed it.
All of us tried to serve you best service to give you great experience and memories in your Vietnam trip.
Your pleasant is our pride . We will keep going and improve our service to serve better for all guests who would like to enjoy lovely time at our hotel.
We are looking forward to welcoming you at our hotel in next your visit soon.
Thank you and best regards,
Duy.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

We booked one double room with nice view. We have a onderful time.New hotel, everyting verry clean and luurious. The staff friendly and helpful. We will come back if i have opportunity. Thank you so much.

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank VinhN338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoxanaHotel, Giám đốc bán hàng at Roxana Sapa Hotel, responded to this reviewResponded 23 March 2018

Dear Ms Vinh N

Great thanks for stayed with Roxana Sapa Hotel and wrote us a great gift such a good review for our hotel
On behalf of all staffs, we thank you so much for your talking time to give us valued comment.
We thank you for your staying and we really glad to hear that you were really enjoyed it.
All of us tried to serve you best service to give you great experience and memories in your Vietnam trip.
Your pleasant is our pride . We will keep going and improve our service to serve better for all guests who would like to enjoy lovely time at our hotel.
We are looking forward to welcoming you at our hotel in next your visit soon.
Thank you and best regards,
Duy.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018 via mobile

We arrived 11.mar.18 and was warmly greeted by Mr Duy and colleagues. An efficient team that makes our stay enjoyable & memorable till our departure on 13.mar.18
My Duy is a nice gentleman who is friendly & always there to answer to our queries. We are very grateful to him for his great service to us.

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank johntph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoxanaHotel, Giám đốc bán hàng at Roxana Sapa Hotel, responded to this reviewResponded 23 March 2018

Dear Johntph,

Great thanks for stayed with Roxana Sapa Hotel and wrote us a great gift such a good review for our hotel
On behalf of all staffs, we thank you so much for your talking time to give us valued comment.
We thank you for your staying and we really glad to hear that you were really enjoyed it.
All of us tried to serve you best service to give you great experience and memories in your Vietnam trip.
Your pleasant is our pride . We will keep going and improve our service to serve better for all guests who would like to enjoy lovely time at our hotel.
We are looking forward to welcoming you at our hotel in next your visit soon.
Thank you and best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

We booked a package trip to sapa through travel agency in Hanoi. Went by bus to Sapa and ended up in hotel Roxana. The location is in the outer part of Sapa and we got a nice room with a nice view and the food was also fine. But the hotel is still under construction. So a lot of dust and it's cold in main areas, like lobby and restaurant. As for warm water and heater for the room you need to ask the reception to switch it on for you room, since they like to turn it off as often as possible. The sounds from the construction work didn't do the stay at the hotel very peaceful.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank S8405TTannab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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