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Reviews (277)
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All reviewsfree shuttleprivate poolshuttle servicemain poolfree afternoon teaperfect stayboutique resortpool barbreakfast was amazingfree massageshady shackrestaurant staffour honeymoonfive nightsturn down servicewe loved our staystaff were amazing
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Reviewed 4 April 2018

The location of Theanna was what we liked most about this property. It was very near to Canggu's city center. However, the villa's cleanliness and maintenance wasn't well kept. There were stains all over the sink table and the vanity table. The table on the deck and the pantry also was not clean! We were also attacked by mosquitoes and other insects during our stay. The bathroom did not have a glass door separating it from the outdoors, so this was probably why. The housekeeping didn't even turn on the mosquito repellent burning things outside our bathroom and bedroom to keep the insects out unless we told them to, which we forgot to do on the second night. It was an uncomfortable stay for the both of us. I was perpetually itchy. Will not return.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Astrid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisnanugraha N, General Manager at Theanna Eco Villa and Spa, responded to this reviewResponded 5 April 2018

Dear Astrid S,

It's a pleasure to assist you at Theanna Eco Villa and Spa,

Thank you for taking your valuable time to post your guinea comments on Trip Advisor regarding your experience with us.
I have been note that during your stay there is some cleanliness and maintenance issue and also our room attendant did not give their special effort for the mosquito and insect problem regarding our bathroom is on open area in tropical garden.
This issue is on my concern and I already pass to our villa attendant and our engineering team to more give priority on cleanliness and maintenance. I will make sure that this issue will note happen to our value guest in the future.

Once again, thank you for your guinea comments and hopefully we can assist you in the near future to show that we have made a change. Should you need further assistance, please feel free to contact me.


Kind regards,
Trisnanguraha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Just spent 4 relaxing nights here and we did not want to leave. The attention to detail on decor, service, menu's etc is great. It's a relatively small resort and as such it feels very private as you rarely see other guests. On a couple of occasions we had the main pool area all to ourselves. Overlooking rice paddies and raw jungle the hotel is still far enough away from the bustle of the main road so you don't hear any traffic but a short stroll to heaps of restaurants and cafes. Oka bakery is right next door which does great smoothies and baked treats and if staying here be sure to visit Dandelion restaurant for dinner which is quite literally over the road. The hotel's breakfast menu is a la carte and very in keeping with the Canggu vibe of healthy living. Lots of avocado and dishes with granola and fruit etc. If planning a trip to Canggu we couldn't recommend this place enough! Staff deserve a mention, couldn't be more helpful and nice :-)

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

We came here and were greeted with fresh juice and cold towels. The staff were always so incredibly nice and always available. The room was BEAUTIFUL...Great decorations and had 'homely' touches which made it feel extra special. Cleaned multiple times a day and appreciated the spraying of insect repellent at night. We used the shuttle car to take us down the road (and pick up) which was awesome especially at night....even though it's only a short walk away to restaurants and bars. Our flight wasn't until 10pm so they even let us use the pool and gave us a villa for an hour to shower and freshen up before leaving to the airport... they took a photo on arrival and presented it to us as we checked out..it's all the extra little touches which made the stay that extra-special! Thank you!

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank Hydar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

We have stayed at Theanna for 4 nights (27th - 31st March 2018). We have had luxury since the minute we stepped on the grounds. The villas are exceptionally beautiful, all staff have been courteous, friendly and willing to help! It’s been nothing short of paradise. Situated in Canggu and within close proximity to bars, restaurants, beach etc.. it is a hidden gem.
We will most certainly be returning and are sad to be leaving tomorrow.
Thank you Theanna for a perfect stay!
Briony & David (Room 511).

Stayed: March 2018, travelled as a couple
2  Thank brionyscott1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

Love the design of the rooms, also very clean. The staffs had been very nice and helpful, probably the best hotel staffs I have seen so far. I will definitely stay at this hotel next time I visit Cenggu.

Stayed: March 2018, travelled with friends
Review collected in partnership with this hotel
1  Thank rayujp116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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