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Reviews (1,247)
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Reviewed 25 March 2018 via mobile

It is impossible to not relax on PRA. If you need to chill out, there’s no better place. There’s a calming energy on arrival so no matter how you feel, just let go and remember where you are. A tiny island in the Pacific Ocean, on island time with smiling faces. Dump the Valium. Lie down on the bed when you arrive and gaze out into turquoise waters of the lagoon. In just a few minutes you’ll feel better. Rummage around in you baggage and dump the other stress medication you might have purposely packed. Wafting coconut trees rustle, the fan rotates, the TV is there but don’t spoil the serenity, especially if it’s only about Trump. Wait 30mins then on with the swimwear and down to the pool and begin the trip to nirvana.

After a 9 day visit, extended from four, experiencing three room varieties as it was the only way to stay, my wife and I could not find a negative about the accommodation. Beds were very comfortable, amenities, cleanliness, service, all excellent, cold water in the shower was warm, to be expected in the tropics, long staying guest surprises in the room, always a treat and on and on it goes.

Book the cultural dinner with spectacular dancing and story telling about the island. An energetic 60mins of fun. Think this is a standard Wednesday event from memory.

Food is good without being fantastic. My only suggestion is that long staying guests should have the option of daily specials to break up the monotony of “sameness” with the menus. Breakfast has a good variety and is plentiful. Lunch by the pool and enjoy. Dinner upstairs or in the Black Rock restaurant by the pool can be quick or as long as time allows.

Take a lagoon cruise and dive into the extreme depths of 1 metre and then down deeper. Watch the giant trevally swim by, the myriads of tropical fish, giant clams, eels and an abundance of harmless sea cucumbers doing nothing on the sea bed. White sand everywhere. Stingrays pass by, the odd barracuda and turtles enjoying life in the clear waters.

Walk on uninhabited islands and watch the white terns return from a fishing trip to feed their chicks all born on land between palm fronds.

However, what makes a great property is the captain. Stormin Norman, the well credentialed Grand Fromage of the Resort. A New Yorker, on a Pacific island with no 5th Avenue. Not even a 1-4th Avenue but little lanes off a very unbusy road that circles the island of 1600 residents in less than 45 mins at the lawful speed of just 40km/h. Norman has his ideas and what he’d like to do to tweak the Resort from great to greater.

My wife and I achieved what we set out to do. We left feeling fantastic. A holiday is one thing but to achieve bonus points like a tan, mental clarity, new friends and knowing that this is our new panacea, Pacific Aitutaki willsee us again.

Stayed: March 2018, travelled as a couple
3  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018

This is a very hard review to write because the location and amenities of the resort are just beautiful. The restaurant is amazing and the villas very comfortable. We found the lagoon stunning to look at but horrible for swimming and snorkeling because of the over abundance of sea cucumbers. It was impossible not to stand on them. For the price we paid we would have liked a bath in our villa and better quality linen/towels. The Bvlgari products were gorgeous and we really loved the oil burner and coffee options. Arlyn did an excellent job of cleaning our room and on one day she wasn't there our pillows and cushions etc were not even put back on the bed, not indicative of a 5 star hotel?? We found our Villa a little dark, the mirror in the bathroom was cracked and the toilet leaked behind the seat. Room service was very good, tasty and Baldwin & Kurt were great. The Pool bar was very good for drinks, lunch and dinner with amazing sunsets and Robyn was excellent. I have reviewed the restaurant separately for dinner but for breakfast it was so hit and miss :-(. We received excellent service from Quincy & Baldwin but couldn't care less service from the rest. We had basically the same thing everyday and each day it was different ranging from delicious to too salty to eat, under cooked eggs and cold crepes with rock hard or runny depending on the day nutella. It could have/should have been so great and when it was good it was very good but when it was bad it was really bad. We hired a motorbike a couple of days and the hotel supplies helmets unlike other hire companies on the island with their equally dodgy bikes so book ahead if you wish to hire a scooter or car as they don't have many and you don't want to have to hire from Aquilla etc. Norman the GM is very professional and hands on and we really appreciated him taking time out of his busy schedule to both welcome and farewell us. Lastly, and the reason we can not give this property 5 stars is the attitude of most of the front desk staff. They didn't seem to care less and were borderline rude especially the front office Manager, I don't want to name and shame but she was argumentative and doesn't seem to have a clue about the concept of hospitality or how to deliver customer service to guests who have spent a lot of money to come and stay in this 5 star property. We have been lucky enough to have traveled a lot and this was by far the most disappointing service we have received (from local staff) in this level of accommodation and not what we expected for what we paid. Overall it's a beautiful property, with gorgeous rooms, views, gardens and restaurant and if the service/attitude of the front desk staff was better and the breakfast more consistent with better service it would most definitely be worthy of 5 stars and the price we paid.

  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
8  Thank 123free
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018

We went to Pacific Resort for lunch. Very attentive and helpful reception and restaurant staff. Our meal and the service were 5 star. This is an expensive resort but well worth the money and the experience.

Room Tip: Beach front rooms are always best
  • Stayed: February 2018, travelled as a couple
    • Value
    • Service
2  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

To begin with, my room was a bit dark. It almost felt like sensory deprivation in there, at times. It’s set back, and has less light than the adjoining bungalows 101 through 104. Other than that, I’ve very few complaints. The staff were attentive to your every whim (although the restaurant service was getting a little uneven toward the end, when the hotel was beginning to fill up) - if you needed more light, they’d cut down some of the foliage around the thatched roof, if you needed your Nespresso machine to be fixed, they’d send someone right away. The hotel turndown service, and housekeeping, in general, were top-notch. The food was excellent - however, the buffet at the Island Night event held every Wednesday night, isn’t anything to write home about. The Indonesian duck is fancy, and compares to one I’ve had on a Dutch Caribbean island. The chef is Canadian, and makes interesting island-fusion concoctions. The breakfast is out of this world - anything your heart desires, from a cappuccino and a banana smoothie, to granola and fresh fruit, to a mushroom and red onion omelette, with a side order of two chorizo sausages (try it!). The wine list is good, and the daily cocktails served at the bar are interesting. I spent a rainy afternoon next to a local couple who were guests at the hotel, and hearing her silently singing along with one of the local songs on the stereo in pitch-perfect tone was probably one of the highlights of my stay at the resort. I’d like know to what the drums are called that are used on some of the songs. Rather than something to be being feared, as the emcee claimed on the Island Night event, they remind me of the gentle patter of rain. February is very likely the best time of the year to visit this resort, when you feel that there’s not a soul around. I also agree with the other reviewer on the need for coral preservation and the lack of snorkeling prospects - along with the profusion of sea cucumbers on the sea bed.

Stayed: February 2018, travelled solo
2  Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018

We had supper at this resort and it was the best of our trip! We started with a custom cocktail at the bar and then moved to the restaurant, which has lovely tables overlooking the ocean. Our server was friendly and professional, and the food - delicious. The wine list was also very good. No complaints except for one. This place is touted as a "no children" resort...yet during our supper, there was a 5 year old boy, yelling and playing loudly for about 45 minutes. When we asked about this anomoly, the server said it's sometimes allowed...Seriously, when you travel half way around the world to spend some quiet time - and pay extra to stay at a "no children allowed" resort, it's quite a disappointment to have a screaming child around.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
8  Thank Runner4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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