Let me give you a little insight on me, I have traveled the world and have stayed at many hostels in my lifetime across the us as well as europe and thailand. Never have I been treated so bad at any of them as this one did. I had been conversing via email with the wife Karlis, she is very nice and accomodating. The husband on the other hand used high pressure sales tactic to get us to buy the bed and tours, in cash. He charged a higher rate for cash. He also said he would charge full price for the 4 hours to hold luggage and take a shower on the day we were leaving. No hot water was provided for showers, no heat in rooms. Upon leaving he said that one person had to pay or we wouldnt be able to leave. He threatened me and cussed me out. Told me I couldn't change a reservation- didn't make one for day of departure. He pushed for us to stay on sun but we left at 7am and he still wanted us to pay for that day. He got mad when he found out we made arrangements through the tour company for a drop off. He confronted them as well. Could not believe how he treated us, it was my friends first time in a hostel, most likely the last with this experience. We had settled everything with the wife, she knew we were not staying on sun not sure why she didn't tell him. He seemed abusive to her as well. They fought in front of us. Owner is not honest and seems to really be hurting for business. Very money hungry. Do not stay here!!!
- Official Description (provided by the hotel):
- One hostel - One home - A different way of living in San Jose...In&Basic is a beautiful custom made hostel, the owners have created an amazing experience in a suburb called "Los Yoses" they want to invite all the travelers to experience a one of a kind Family & Friends Hostel, we want you to see for yourselves a little bit of two small worlds that combine nature and a glamorous House. In&Basic has the doors open to create a new family everyday!..We want you to be part of our family!!!! ... more less
- Reservation Options:
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