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All reviews rooftop bar san jose casino attached top floor costa rica ivory bar hotel guests rooms are modern nice hotel multiplaza mall free shuttle taxi service steam room lobby area fitness center multi plaza the club lounge
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Reviewed 31 August 2018

By and large, most things here were above satisfactory. The price is a little on the high side if you don't get the casino rate but it's in an ideal location if you want to meet friends in the San Jose area and not in a bad spot if going to the beaches and need a spot to stay when arriving or departing (via SJO).

  • Stayed: August 2018, travelled on business
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Review collected in partnership with this hotel
Thank Vacation550178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2018

This place does not honor Marriott Platinum Elite benefits, they flat out lie about upgrades, pay no attention to guest concerns, and under no reason come here with your family or small children. This is not a place for them. The much publicized lounge is not even worth the time of day. If you are a frequent traveler, are coming to Costa Rica for family travel or work do go to the Intercontinental Hotel next door. That is the truly best hotel in the city. The Front Desk Clerk (Dietech) and the General Manager (Oscar Ceballos) as well as the Front Desk Manager (cant recall her name) really are not up to the task here. Do yourself a favor, dont come here. Its not worth your time or your money.

  • Stayed: August 2018, travelled on business
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2  Thank BernieGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2018

Also you need to know about the changes that SPG is conducting now. I am Platinum Elite and I don't have access to Sheraton Club, if you check your own Policies it says that.Best regardsPedro Medina

  • Stayed: August 2018, travelled on business
    • Value
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Review collected in partnership with this hotel
1  Thank pedrorafaelm228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2018

I love staying at this hotel. The staff is so friendly. The food is great, including the coffee. I really feel like this hotel gives special attention to offering food choices that are healthy for breakfast and snack hours. I also like the immediate taxi service provided at the hotel.

  • Stayed: August 2018, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Gretchen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Quality Manager at Sheraton San Jose Hotel, responded to this reviewResponded 6 days ago

Dear guest

Thank you so much for your comments.

We are glad to know that our services compliment your requirements.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018

The hotel and especially the staff at the bar and restaurant and the Sheraton Club Lounge are outstanding. The room was very quiet and comfortable. The food was delicious and the service was excellent. Well done!

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank pbarner2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Quality Manager at Sheraton San Jose Hotel, responded to this reviewResponded 6 days ago

Dear Guest

Thank you so much for your preference.

Is very important to us to offers a high level experience.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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