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“Unprofessional guide”
Review of Quepoa Expeditions

Quepoa Expeditions
Certificate of Excellence
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Attraction details
Owner description: Quepoa Expeditions is a smaller personalized whitewater river rafting company based out of Quepos, Costa Rica, just minutes from the world famous Manuel Antonio National Park and its spectacular beaches. We offer whitewater rafting on the Rio Savegre,and Rio Naranjo, including the Chorro. We also offer inflatable kayak tours in the dry season, and sea kayak/snorkeling tours.
Reviewed 15 February 2012

We went with this outfitter because of the good reviews so I think it's important to write about the bad experience we had. It was my husband's first time rafting, and first of all, I wrote to Brad, the owner, to ask which river he recommended and he recommended a class V river. That is the most intense river and (as a former raft guide) I would NEVER recommend that for a beginner. So, we went with the more mellow river. Our young Costa Rican guide (he was 21) flipped the raft over on purpose - something a professional guide would just never do. Unless perhaps he asked everyone if they wanted to. After that we felt unsafe. There was a second guide who was American and was along in an inflatable kayak who seemed knowledgeable and competent. We wished he had been our guide. The river was beautiful but unfortunately our experience was tainted by the guide. When my husband called the owner to complain, Brad pretty much blew it off and said "the guide is young and arrogant." Bad person to have as a guide! Be careful who your guide is if you do decide to go with this outfitter.

3  Thank Jeannie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brattflip, Owner at Quepoa Expeditions, responded to this reviewResponded 17 February 2012

Dear Guest,
Thank you for taking the time to share your experience. I am truly sorry that you had a bad experience with us. I went back and looked at our email correspondence, because I would be concerned if I were recommending the Chorro section to beginners. This is a copy of my original email response to you. I would tell anyone out there reading this the same exact thing:

Hi xxxxxx,
If you and your husband are athletic and adventurous, strong swimmers, and comfortable around water, you should check out the Chorro. Class IV – V Upper Naranjo Canyon. If you want something a little more mellow for your husband’s first rafting experience you should try the Savegre. The water level is still good enough for a fun trip up there as well.

As for your experience on the river: from what I remember telling your husband on the phone is that I thought the guide was too arrogant to admit that he flipped the raft by accident. I am sorry if you felt like I was blowing it off. Please understand that the safety and comfort of our guests is our number one priority and I would never blow off a concern like that from a customer.
Regards,

Brad Watts
Company Owner
Quepoa Expeditions

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Reviews (264)
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209 - 213 of 264 reviews

Reviewed 8 February 2012

This was totally awesome. The guides are friendly, knowledgeable, and most importantly, instrumental in getting your paddle back just in case you fall out of your boat (don't worry, nobody else in my group fell out of their kayaks, while I got tossed 4 times! ~But it was totally worth it!) If you're down in Costa Rica near Jaco and Quepos, definitely look these guys up. Brad, the owner is awesome!

Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

I booked a trip just to get my bearings and it was informative and I learned about the local waters. I kayaked by myself after the first adventure.

Thank gg60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

I found out about Quepa from some people I met in Manuel Antonio who had just gone on a trip down the Churo River. They talked it up some much, I had to check it out. I was concerned about not having a lot of rafting experience, but Brad and his team at Quepoa made me feel relaxed about it. THe seriousness of the safety talk was what I think did it, I felt these guys had the stuff together.

I convinced my wife to go and we chose the less intense of the 2 trips, and it was a blast! I loved it so much I signed up for a second trip (the more intense one) a few days later.
In 2 words it was amazing and intense. I was a bit apprehensive in sections but it made the thrill of it that much better. We had some big drops and some sticky maneuvering, but is was a rush. And on top of that you are in this incredible canyon, walls of rock around you on this beautiful river. I liked both trips for different reasons, and I just wanted to recommend anyone interested in rafting (those with and without experience) you will find what you're looking for with Quepoa!

Thanks again to Brad, Scotty, Jose and Beto (the driver), you guys really made our vacation!

Thank dpvagabond85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

Had a Great time. River is beautiful. Nacho was a great river guide. Waterfall was beautiful.

Thank Bruce N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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