We went with this outfitter because of the good reviews so I think it's important to write about the bad experience we had. It was my husband's first time rafting, and first of all, I wrote to Brad, the owner, to ask which river he recommended and he recommended a class V river. That is the most intense river and (as a former raft guide) I would NEVER recommend that for a beginner. So, we went with the more mellow river. Our young Costa Rican guide (he was 21) flipped the raft over on purpose - something a professional guide would just never do. Unless perhaps he asked everyone if they wanted to. After that we felt unsafe. There was a second guide who was American and was along in an inflatable kayak who seemed knowledgeable and competent. We wished he had been our guide. The river was beautiful but unfortunately our experience was tainted by the guide. When my husband called the owner to complain, Brad pretty much blew it off and said "the guide is young and arrogant." Bad person to have as a guide! Be careful who your guide is if you do decide to go with this outfitter.
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