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“le paradis”

Review of Casa Blanca

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44 reviews
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Villa -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Mal Pais, Province of Puntarenas

Reviews from our community

Excellent - based on 44 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“not what we expected/ No privacy/ not safe”
Reviewed 4 June 2011 for a stay in May 2011
person found this review helpful

I booked this villa requesting total privacy which we did not receive b/c the owner's brother in law, his wife & 2 kids were constantly at the villa which made my family feel very uncomfortable and as if we were intruding in their home. Yes, they will all be there first thing in the morning waiting for you to leave & when you do, they are swimming in the pool & whatever else it is they do. They'll pop up at all hours, my son called them ninjas. Ridiculous. But most importantly, after informing the owner we had a toddler & asking if the house was safe we were not told about lights on the stairway that heat up as we unfortunately found out they are not safety lights.
The owner was very friendly before I finalized the booking and before I paid, Answering emails right away etc. I'm not even getting into a major "mess" up by the property "manager" that led to a rude phone call to us by the owner while we were on vacation in the villa when the "incident" was not even our fault. BUT, most disappointing is the fact that after we returned home and informed the owner about our 2 year old's 2nd degree burn caused by the lights & sent photos of her injury, he did not respond at all. Not even an apology. Guess the only concern was getting his money.
I would not recommend this villa for anyone expecting privacy, anyone with small children or people that have a hard time getting around. Oh, and driving up to the villa from town and down again will get really old after a couple days. Its a nightmare!
Too bad we have no formal contract since we only exchanged email and we paid cash upon arrival. But we do have emails....

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family with Young Children
Your age range 25-34
Would you recommend this hotel to a friend?   No.
Recommended for:
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 May 2013
It's a shame that you feel the way you do when you particularly wrote glorifying emails of praise. However, we researched your ID and realised that you do this to all Villas for some nasty reason. We are sorry that you feel that you need to do this to those of us who are trying (and are) providing great Villas and services.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bois Colombes, France
Level 5 Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 September 2014 for a stay in August 2014
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: emplacement, architecture, accueil
Liked least: chemin de terre très escarpé pour accéder à la maison (glissant avec les pluies)
Travelling group: En famille avec adolescent(s)
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Feb 2018
You're the best! Thanks again for staying with us and we hope you'll come back soon.

Team Casa Blanca
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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