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“Beware of altered prices. Don’t use this guy!!”
Review of Hugo Transfer CR

Hugo Transfer CR
Ranked #5 of 14 Transportation in Jaco
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: <1 hour
Owner description: Need to move around Costa Rica? – Hugo’s Transfer is one of the best options that you can choose; we have large experience in travel and shuttle service in Costa Rica, don’t worry about drive and just enjoy the nature of this green country. We are a serious and professional company, were our goal is provide the best service to you, in that way you can really have a great experience in Costa Rica
Useful Information: Wheelchair access, Activities for young children, Activities for older children
Reviewed 6 April 2018 via mobile

Our trip to Costa Rica was planned and booked months in advance including our shuttle service from San Jose air port to Jaco Beach. My brother in law lives in San Jose and he recommended we use Hugo for our transportation as he had a friend use him in the past.

Our initial communication with Hugo was good. One rather odd part of the initial communication and when my brother in laws wife who is a local arranged the transport. He told her the price and then asked what do you want me to charge the customers? She said what do you mean. He asked again what commision are you taking? She replied just charge them the rate you quoted me.

Hugo’s staff member met us at the air port at the agreed upon time and transferred us in a nice vehicle at the agreed upon price.

We had booked Hugo to pick us up on April 5th at 3am to return us to the San Jose air port.

Three days before this date we had decided to change our pick up and return one day earlier April 4th at 3:30 pm and spend the night at my brother in laws who lives in San Jose minutes from the air port.

When we called to make this change Hugo said the rate would change and cost an additional $30. We asked why and he said the route was longer and included more tolls.

When we told this to my brother in law he informed us the route was exactly 1km longer according to google maps and included one additional toll valued at 400 colognes or approximately .75 cents.

We explained this to Hugo and offfered to pay the additional toll. We felt it would be fair to keep the fair the same as the only difference was the extra toll. He refused.

We explained to Hugo we had a e mail agreeing to the fair based on kms and that the only thing that had changed was the extra toll. We told him it was the end of our vacation and we only set aside $120, what we agreed to get us back to the air port plus a tip for the driver which was less than the
$130 he now wanted to transport us back.

He agreed to drive us for $120 which was $20 more than the quote. We explained that this would leave nothing for a tip for the driver and we did not feel comfortable spending 1 hour driving with someone and not leaving a tip. He told us not to worry about tipping the driver and the price was $120.

I can not recommend Hugo for your transportation. I felt he took advantage of us and held us hostage in a situation where we needed to get back to the air port. Had we not had local knowledge we would not have been able to argue the rate down from $130. It would appear even with a written agreement Hugo does not keep his commitment.

I feel horrible for the employees of Hugo. It is apparent he does not care for them or weather they get tipped and put his profits clearly above his reputation and the possible profits of his staff.

Thank mylesk123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (64)
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"always on time"
in 16 reviews
"shuttle service"
in 4 reviews
"playa bejuco"
in 2 reviews
"flight arrival"
in 2 reviews
"skilled driver"
in 2 reviews
"hotel in san jose"
in 2 reviews
"los suenos marriott"
in 2 reviews
"his team"
in 2 reviews
"van"
in 14 reviews
"cr"
in 8 reviews
"reliability"
in 2 reviews
"company"
in 6 reviews
"vacation"
in 5 reviews
"excursions"
in 4 reviews
"stops"
in 2 reviews
"condo"
in 2 reviews
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2 - 6 of 64 reviews

Reviewed 28 March 2018

We used Hugo Transfer 5 times while in Costa RIca from the airport and from Playa Hermosa. They were always on time and easy to find at the airport. They responded very quickly to emails and easily reacted to schedule changes. the drivers that spoke better English provided information about CR along the way. I would use them again.

Review collected in partnership with this attraction
Thank Cheryl3768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

Hugo Transfer - on time, reasonable cost. Our ride from the airport to our destination was clean and comfortable, air conditioned. The drivers were friendly and efficient. I would highly recommend this company .

Review collected in partnership with this attraction
Thank charliegano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

We arranged for Hugo transport to transfer from San Jose/airport area to Playa Bejuco and back for two different times for friends. Everyone was very pleased. Hugo speaks very good English and it was easy to make arrangements both by phone and email.

Review collected in partnership with this attraction
Thank karencarlet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 January 2018

We have been using Victor and his company to go between Hermosa and San Jose for several years now. They have always been very punctual, polite, and go out of there way to help keep your trip stress free. The Mercedes Sprinters are kept very clean and in perfect shape. They even have Wifi in them. I highly reccomend Hugo Transfers for your transportation needs.

Thank eatingbeachandbeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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