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Reviewed 13 January 2018

First of all, special thanks to Natalia Solano for pre-arrange all the dinner reservations for us before arrival. It was a very very busy week and most of the dinner reservations were already booked up by the time we got there.

We had a red eye flight so got to the resort really early like around 8am. Our airport transport dropped us at the lobby and a resort shuttle dropped us at the Family Club lounge. Check in was a breeze, but our room was not ready. We could change in the lounge private bathrooms and headed out for breakfast and beach. It's like having an extra day at the resort.

Every staff member was super friendly. If you pass one by they always say Hi. If they somehow found out your name, they will remember it! The room we got was big in size. Although I feel like that the designer didn't utilize the space well. Definitely I would like to see them separated the shower and the toilet into 2 rooms. As a "Family Club" room... it would be nice that someone use the toilet while another the shower especially there is so much space in the bathroom not being used. Also more drawers for clothes would be nice. But overall the room is still nice and bed very comfortable.

The restaurants are good but if you must choose, Manglar and Catalinas are definitely on the top. I am only talking about the food, because service was great in all the restaurants. We didn't really enjoy the food in Bamboo because we ordered sushi. We eat a lot of sushi at home and the sushi at Bamboo is about supermarket sushi quality. Although we were very impressed by the tempura ice cream flambe demonstration! The buffet is good but nothing really stand out that tasted amazing. I think the room service food was actually better if you are not that hungry and willing to wait half a hour to 45 min for the delivery.

The shows at night are very good. The fire show was out of this world. We have been to all the Hawaii islands and seen many luaus. I think the fire show here tops them on the fire show part.

  • Stayed: January 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Need
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zasha G, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - All-Inclusive, responded to this reviewResponded 15 January 2018

Dear Need,
Thank you very much for choosing us for your vacation.
We're happy to hear that you enjoyed the exclusive services and facilities of our Westin Family, and we truly appreciate all your kind comments about our people, especially Natalia. We're glad to hear that you enjoyed the culinary offer of our restaurants and the night shows, especially the Fire Show.
The next time you visit Costa Rica, we hope to have you back at The Westin.
Warm regards,

Zasha Pérez Gallardo
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

Just have to say.... erik garcia and bismark (our tour guide) gave us a great day. We did the 2 hour jet ski tour which allowed us to be on the water and see 8 private beaches and all the great costa rican landscapes along the shore. It was really cool being on the jet skis in 300ft of water out near fishing boats trolling. There was so much marine life which made it incredible. We even had a special treat. I do alot of off shore fishing and have never seem this. But we encountered 7 orca whales feeding on schools of fish mixed with manta rays. To see them heard them and watch was an incredible sight to see. Even our tour guide bismark has never seen that many whales together. So all in all these guys are the way to go. Plus the jet skis rocked. The other company there looked like they were toys that werent sea worthy. Picture and a full review of our stay at the hotel will come upon our return.

Stayed: January 2018, travelled as a couple
4  Thank Adventurer243664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

My family wanted an all inclusive vacation with many amenities available so we chose the Westin Playa Conchal. It took us an extra day to get to Costa Rica due to a snow storm in the Northeast. The Westin was very accommodating and let us stay an extra day. The staff could not have been nicer. The resort has 7 different restaurants with different types of food. We enjoyed the local fare and the Italian the best. The beach is busy with multiple activity vendors to work with. We met Erik Garcia who offered any service we wanted. We went ATV'ing on the beach and back roads with his pal Gilbert and did a great snorkeling trip with Amelio. We saw beautiful fish including a Puffer and enjoyed a secluded white sandy beach. It was a nice morning on the boat too! Erik also arranged jet skiing for our kids conveniently right from the beach with Mauricio. We asked Erik about a great place in Tamarindo for a sunset and he had Nacho drive us to Pangas for an unforgettable sunset with drinks! I highly recommend adding this to the trip. Erik was one of the most sincere and honest people to work with. He was a bonus to our vacation! We plan to return again in the future.

Stayed: January 2018, travelled with family
3  Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zasha G, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - All-Inclusive, responded to this reviewResponded 13 January 2018

Dear Lisa B,
Thank you very much for choosing us for your family vacation.
We're happy to hear that you had a wonderful stay with us and enjoyed the kind service of our people and the culinary offer of our restaurants.
We truly appreciate your kind comments and we will be waiting for your next visit.
Warm regards,

Zasha Pérez Gallardo
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

Wonderful 6 days with our children ages 21 and 18. We enjoyed the beautiful beach and pool, and the Westin activities such as salsa lessons, bike tour & aqua yoga. We all - but especially the kids - loved the friendly employees, most of whom were their age.

The special highlights were the two trips we booked with Erik Garcia - the day of horseback-riding/zip line/water slide/lunch/volcano mud & hot spring was amazing, & the demonstrations with sugar cane, coffee and local history & culture was great. We also took the shorter trip to Palo Verde Park where we cruised the river with the wildlife all around us, including the entertaining monkeys.

Just an overall beautiful setting with so much to do. Hoping this first trip to the Westin Playa Conchal won’t be our last!

Stayed: January 2018
2  Thank lizlacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zasha G, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - All-Inclusive, responded to this reviewResponded 13 January 2018

Dear lizlacy,
Thank you very much for choosing us for your family vacation.
We're happy to hear that you all had a great time and enjoyed the activities of our All Inclusive and the kind service of our associates.
We will be waiting for your next visit for another beautiful getaway.
Warm regards,

Zasha Pérez Gallardo
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

Sorry for the delay for this review. We were there in November 2017 for our 30th wedding anniversary. This was our 3rd time there in the last 7 years and look forward to going back as soon as possible. We absolutely love the Westin. The property, the restaurants, the staff, all first class. The wildlife on the property is amazing, love looking at the monkeys during our early morning walk. The staff are the most helpful, friendliest people in any resort that we have been to, and that includes, housekeeping, maintenance staff, restaurant staff, front desk, etc. The reason for this starts with management. They seem to have management that cares very deeply about their staff, you can see it and feel it when you talk to the staff. Many thanks to Victor Gomez, Stephanie Gutierrez and Roger Lopez for making our vacation and anniversary spectacular. If I could name every staff member we engaged with I would, there are just too many to name. A very special thanks to Roger Lopez who made our anniversary dinner at Manglar very special and at the other restaurants where we met him while having dinner. All the restaurants are great, our favorite was Manglar though. The beach was very nice. You need to walk past many vendors first because the beach is public. My suggestion is take a couple of towels and go further down the beach for some privacy. The Pacific ocean was warm and beautiful. Many beautiful fish can be seen just by wading in.We were in the Royal Beach Club which is adult only. Highly recommend this option, especially if you don't have children.Hoping to go back again this summer, just love the Westin Playa Conchal.

Room Tip: Go for the Royal Beach Club
  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank SITravellerSiNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zasha G, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - All-Inclusive, responded to this reviewResponded 12 January 2018

Dear SITravellerSiNy,
Thank you very much for choosing us to celebrate your wedding anniversary.
It's always a pleasure to have you back in our resort, and we're very happy to hear that you had a renewal getaway and enjoyed the beautiful nature around, the exclusive services and facilities of the Royal Beach Club and the kind service of our people, especially Stephanie, Roger and Mr. Victor Gómez. We're always working to offer a memorable experience to our guests, and we're happy to know that we achieved this with you once again.
We will be waiting for your next visit.
Warm regards,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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