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Reviewed 19 December 2015

Friends and I just spent a relaxing week at the Reserva Conchal, a condo community located next to the Westin Playa Conchal. The Reserva Conchal is made up of several condo communities, including Bougainvillea, where our condo was located. It was clean and well-kept, was a short walk to the Bougainvillea infinity pool, and looked out over the Westin golf course and beautifully landscaped grounds. It was all lovely.

We arranged our week through our condo owner, who explained that Bougainvillea is the only one of the Reserva Conchal communities to have full access to the Westin facilities. We did have access to most of the Westin, but were occasionally turned away. For instance, a couple of friends tried using the Westin exercise room, but found that the Reserva Conchal had its own exercise room and were directed there instead (so it wasn't a big deal). We were also told that we couldn't use the restaurants one evening because of a buffet being set up for the all-inclusive Westin guests. Part of the Reserva Conchal restaurant was also taken by the Westin, but a 2nd floor veranda was kept open for Reserva Conchal owners and renters. So, we were able to enjoy a meal there. We were able to use a Westin restaurant on another evening. Of course, we didn't need the restaurants all of the time. It was nice to be able to use our kitchen in the condo. We also walked to nearby Brasilito for meals a couple of times (an easy walk along the beach and the small road next to the beach) and took a taxi into Tamarindo once. We enjoyed the local fare which included plenty of fresh seafood and was less expensive than at the hotel and condo.

The beach was beautiful. We liked that it was lined with trees near the road. It gets very hot in Costa Rica, so it was nice to be able to relax in chairs under the trees. If you want to lay in the sun, no problem. There is plenty of beach in the sun as well. Know that it is a public beach, but when we were there (1st week in December), it wasn't particularly crowded.

Unless you have a rental car, expect to use the resort shuttles. We enjoyed walking early or late in the day, once we figured out the most direct route. When we were hot or tired, we used the shuttles. It was about a 10-minute walk to the main Westin lobby, then up to another 10 minutes depending on the final destination. The Westin pool is not too far away. The main Reserva Conchal pool is about another 10 minutes away. When we used the shuttle, it generally took between 2-10 minutes for the shuttle to arrive.

All in all, it was a very enjoyable week.

  • Stayed: December 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celia L, Director General at Reserva Conchal Beach Resort, Golf & Spa, responded to this reviewResponded 13 January 2016

Dear awwastl,

Thank you for such a nice review, we are really glad you enjoyed your stay at Reserva Conchal, the most important thing is to make memorable moments with your family and friends. We hope to see you soon at Reserva Conchal.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2015

Reserva Conchal is definitely a 5 star resort- everything is immaculate from their beach- side change rooms to their 1 bedroom apartment style rooms (complete with a full kitchen). The resort is vastly large with many if not most of the residents are full time property owners of their units. You need a shuttle if you want to go anywhere- from checking out in the lobby, going to the beach or heading to breakfast. Definitely a place for people with disposable income. Which is why Reserva Conchal is rated 3 stars. Backpacking as a couple, we decided to treat ourselves for the last portion of our trip. We were very lucky in scoring a room at Reserva for $300/night. We were impressed by the amenities but judged by the first second we entered onto the premises. We were ready to indulge but judged at every turn at the resort. No where in Costa Rica did we ever feel hassled for tips but staying at Reserva it was precisely the opposite. Servers didn't leave our side until we filled in the tip portion and receipt of our meals. The inclusive breakfast consists only of fruits and pastries as servers strongly encourage patrons to order off the menu for an additional charge. The resort has a lot going for it but could use a lesson in customer service and treating ALL guests with the same respect and dignity. What a shame. Reserva is great if you can get it at a discount, but even then $300/night to be treated second class isn't all that fun.

  • Stayed: November 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Thomas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celia L, Director General at Reserva Conchal Beach Resort, Golf & Spa, responded to this reviewResponded 13 January 2016

Dear Thomas A,

Thank you for taking time to write this review, this information will help us to improve our service. We are going to check with our staff about your inconveniences. We truly hope that you can you give us an opportunity in the future to show you that your experience was an exception of the actual service that we can provide you.

Regards,

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Reviewed 11 December 2015

We enjoyed our stay here for a family wedding. The modern condo had an excellent. view and exceeded my expectations. The Concierges Gary and Laura went out of the way to help us with special requests. Gary solved a problem with misplaced luggage back at the airport and laura put an excursion together for us at the last minute.The location is remote and the shuttle situation is not ideal. The resort is pricey so bring lots of money. We enjoyed our visit.

Room Tip: Request ocean view
  • Stayed: November 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank Traumer_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celia L, Director General at Reserva Conchal Beach Resort, Golf & Spa, responded to this reviewResponded 13 January 2016

Dear Trauma_11,

Thank you in advance for taking the time to comment about your experience with us. We want to express our satisfaction in knowing that enjoyed your stay at our property. In Reserva Conchal our service quality is what motivates us every day. We hope to welcome you back, and feel free to contact us before your arrival.

Yours sincerely,

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Reviewed 2 December 2015

Went there for a wedding, and we find more than we expected... we stood at Malinche apartments where the view to the Catalinas Islands, golf course and gardens was incredible. The beach club is very nice, and the wedding was beautiful on the beach.
From the beach club you can have access to kayaks, paddle boards, wave runners and lots of entertainment for everyone. I was amaze by the snorkeling in the coral reef near the beach where I was able to see hundreds of colorful fishes, a sting ray, an orange sea cucumber, starfishes, and a small moray eel.

Room Tip: Malinche must have the most beautiful views since are the highest buildings of the place.
  • Stayed: November 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Maolixi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celia L, Gerente at Reserva Conchal Beach Resort, Golf & Spa, responded to this reviewResponded 7 December 2015

Dear Maolixi,
Thank you very much for the time you took to write your comment.
We are pleased to hear that everything in your stay exceeded your expectations, we work very hard for our guests to have the stay they deserve and expect.
In Reserva Conchal our service quality is what motivates us every day.
We look forward to seeing you on your next visit and feel free to contact us before your arrival.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2015 via mobile

When visiting Guanacaste province, why not rent a condominium in Reserva Conchal. Why settle for second best any place else when you can have the best of the best including full concierge service, a full pool on the beach complete with drink and food service . Now to top it off this one of the top 5 beaches and all of Guanacaste which is total white sand! Oh and the best of all the water temperature was only 86 degrees, perfect temperature has it matched the air.
For those of you that don't know there's also a full-service Westin Hotel on the grounds as well. But the Beach Club has nothing to do with the hotel and everything to do with being a guest of an owner at the prestigious reserve Conchal

Stayed: November 2015, travelled with family
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celia L, Director General at Reserva Conchal Beach Resort, Golf & Spa, responded to this reviewResponded 27 November 2015

Dear Tom B,
Thank you very much for the time you took to write your comment.
We are pleased to hear that everything in your stay exceeded your expectations, we work very hard for our guests to have the stay they deserve and expect.
In Reserva Conchal our service quality is what motivates us every day.
We look forward to seeing you on your next visit and feel free to contact us before your arrival.
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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