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All reviews shopping mall huge mall the hotel sits hotel starts carrefour supermarket subway line direct access hongqiao airport the club lounge the ground floor convenient location business trip guest rooms excellent hotel fitness center hotel lobby high floor
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Reviewed 28 September 2018 via mobile

I enjoyed my stay at this hotel, bed was comfortable and the views out of my hotel window were great. Walking distance to some shopping. Starbucks is in the lobby, which is a great convenience when traveling.

Check in and check out was very quick and easy. The elevators can be a bit confusing (there are 2 different sets).

This hotel was nice and I don’t have any complaints, however, I gave 4/5 stars because there wasn’t a ‘Wow’ factor, didn’t blow me away.

Stayed: July 2018, travelled on business
Thank MariaLynO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EveMao, Marketing Communications at Renaissance Shanghai Zhongshan Park Hotel, responded to this reviewResponded 29 September 2018

Dear MariaLynO,

Thank you for choosing Renaissance Zhongshan Park Hotel for your recent visit to Shanghai. We appreciate you taking the time to review us on Trip Advisor.

This iconic building is integrated with a large shopping complex. It’s very convenient to go shopping.

We look forward to seeing you again in the near future.

EveMao
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

Since the hotel really starts from the 25th floor all rooms have a spectacular view of the city. Easily one of the best hotel stays I had in recent times. Everything was efficient and clean. The room service was good. The front desk was a little difficult because of lack of English. They had a choice of Indian food in the menu. Vegetarians had some options.

Stayed: September 2018, travelled on business
Thank SachinLobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EveMao, Marketing Communications at Renaissance Shanghai Zhongshan Park Hotel, responded to this reviewResponded 25 September 2018

Dear SachinLobo,

Thank you for choosing to stay in Renaissance Shanghai Zhongshan Park Hotel and finding time to share your experience.

We were glad to know that you were impressed with our swanky skyscraper. We will also continue to strive in improving English ability of staffs, allowing our guests' to indulge in the best they deserve.

Look forward to welcoming you back in the near future.


EveMao
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

The hotel is near the Zhongshan Park Station of 3 metro lines, including No. 2 Green Line to Pudong Airport to the east (about an hour) and Hongqiao Airport and Hongqiao Railway Station to the west. From Pudong Airport you can also take the Maglev first and then transfer to No. 2, which is probably the fastest way. By car it takes 50-80 minutes.

The check-in desk is on the 25th floor of the Renaissance Building. The fitness center is on the 12th floor. It is well equipped. I am Marriott Platinum, so I get access to the executive lounge on the 58th floor, which provides meals and snacks.

The room is well appointed but on the small side with two (full-size) beds; for example, there is no legroom for the sofa. It has a safe, iron and ironing board, and two complimentary bottles of water daily. There are plenty of wall plugs, with both American and Chinese styles, so there is no need for a plug adaptor.

The breakfast buffet, one of the best I have seen, has many, many choices. It has a station (chef) for making noodle or dumpling or vegetable soups, and it has another station (chef) for making eggs of your choice. The lunch buffet is also excellent.

The conference facilities are excellent. Each of the three ballrooms has a giant, almost floor to ceiling, bright LED projector screen on a stage. The sound system is good, and the head-worn microphones work so much better than clipped-on ones.

Next to the hotel is a shopping mall with many restaurants.

  • Stayed: September 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EveMao, Marketing Communications at Renaissance Shanghai Zhongshan Park Hotel, responded to this reviewResponded 19 September 2018

Dear Charles T,

Thank you so much for taking time and posting such a detail review on Trip Advisor about your recent stay. We are so proud to hear that you had a wonderful time with us.

The hotel takes the center stage of Shanghai CBD and is situated over the Zhongshan Park Metro Station Lines2, 3 & 4. Such a uniquely convenient location assures that you will discover something wonderful in your every journey.

We are also happy to hear that you like the guest room, dinning experience and conference facilities.We always put the satisfaction and comfort of our guests in the first place.

Thank you for staying and we look forward to welcoming you back again upon your next trip to Shanghai.


Eve Mao
Marketing Communications

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Reviewed 17 September 2018

Wonderful hotel!!! Connected to a mall make things easier. Just across the road located Raffles CIty where shopping, food and attraction are located. Lobby located at higher floor do makes check in a little confusing.
Front desk staff are doing a good job and able to speak reasonable English. Room are specious and clean.
Breakfast place comfortable and many varieties.
Will definitely to stay again.

  • Stayed: August 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Lee Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EveMao, Marketing Communications at Renaissance Shanghai Zhongshan Park Hotel, responded to this reviewResponded 18 September 2018

Dear Lee Y,

Thank you for taking the time to write such a wonderful review on TripAdvisor.

We were delighted to read that your stay was a success and that we were able to positively contribute to an enjoyable visit to Shanghai.

Thank you for recommending our hotel and we look forward to welcoming you back soon.


Eve Mao
Marketing Communications

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Reviewed 16 September 2018 via mobile

Avoid - food is terrible, cold and poor selection.
Pastries were clearly a couple of days old, stale and dry.
When I asked about the food quality I was informed I could go to the bar and eat there instead

Stayed: September 2018, travelled on business
Thank mrkgree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EveMao, Marketing Communications at Renaissance Shanghai Zhongshan Park Hotel, responded to this reviewResponded 17 September 2018

Dear mrkgree,

First and foremost thank you for taking your time to share your experience on Trip Advisor. Your feedback is very important in our continuous search for service excellence.

We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly.

Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have.


Eve Mao
Marketing Communications

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