This was our last stop in China before we returned home. Previously, we had stayed at modern, luxurious, detailed-oriented hotels and was expecting the same at Le Royal Meridien. Unfortunately, it fell a bit short. There were a lot of little things that were disappointing/annoying. Would've given it 3 1/2 stars if it was possible.
I'll start off with the positives:
- Great location, in the heart of the action, near subway station, People's Park, shopping, restaurants
- Helpful front desk staff, i.e. gave great advice on taxis to avoid, answered all our questions
- Lots of complimentary bottled water
- Clean rooms; good housekeeping staff
- Thick towels
- Nice seating area
- Rain-type shower head
- Great view (we were on the 49th floor)
- Spacious lounge/bar area
- Concierge seemed lazy and wasn't very eager to help us. Asked him for a map which he promptly gave to us. But unlike other concierges, he didn't offer to provide any additional assistance. We asked for the closest train station name and location in relation to the hotel. He waved his hand in a general direction, "over there", acting as if it was obvious (it was not since it was the first time we had stepped outside the hotel). At that point, we decided not to ask him anymore questions, turning instead to the front desk for help.
- Bathroom: sink area needs a hand towel rack and more counter space. Shallow glass shelving is too narrow to hold anything substantial. Also faucet isn't mounted far enough over the sink so water drips down the back of the sink. Marble makes the bathroom seem outdated.
- No coffee machine, which I think should be standard in a luxury hotel. Note: there was a French press but it's not convenient to boil water and then steep coffee grounds
- Temp in room was way too hot; couldn't adjust the thermostat
- No free wi-fi
- Welcome note was left on desk. Would've been a nice touch if it had been addressed to us--it was addressed to someone else
Overall, it's a solid hotel in a great location. Since it is a Le Meridien, I expect more attention to detail when it comes to room design and construction and better service from the concierge. After reading the TA reviews, I'm wondering if we would've had a better experience if we were Royal Club members?
- Official Description (provided by the hotel):
- Stylish and sophisticated with an ultra-modern design, Le Royal Meridien Shanghai is one of Shanghai's tallest landmarks, and its location at the centre of Shanghai on the historic Nanjing Road East, opposite the People's Square and overlooking the Shanghai Museum and Shanghai Grand Theater, puts guests at the heart of one of the world's most exciting cities. ... more less
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- Also Known As:
- Le Royal Meridien Shanghai Hotel Shanghai
- Meridien Shanghai