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Jin Jiang Hotel
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All reviewscathay gardengrosvenor housefrench concessionrichard nixonhotel complexshanghai moonjinjiang hotelfrench districtclassic hotelbreakfast buffetchinese hotelschinese foodchina tourstayed here for two nightsexcellent locationspacious roomcomfortable hotel
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Reviewed 6 May 2017 via mobile

Stayed here for two nights while visiting Shanghai. While the staff seemed very friendly the room was not very nice. We stayed in room 388. When we entered the room it looked as though someone had sat on one of the beds. At first we thought someone was in the room or hadn't been cleaned but upon further inspection it looked as though someone has stuck something heavy on the bed and the comforter to wrinkle as if someone had sat down on it. Upon further inspection of the room the carpet and walls looked as though they hadn't been cleaned in quite a long time and this was the same for the hallway.

At one point we had put on our do not disturb light and left the room sometime in the evening when we came back the do not disturb was off and the room had been turned down. This only happened once so the theory was that housekeeping did not pay attention to or see the do not disturb light until already entering the room. Thankfully it's only happened once but we had not put our valuables away (thinking no one would be in the room). Just a bit concerning.

As a vegetarian I was very disappointed in the hotel restaurant not having any vegetarian options on their menu. Interesting that I was able to eat and just about every Chinese restaurant outside of the hotel that we encountered but the hotel itself has zero options for me. Thankfully tandoor the Indian restaurant attached the hotel had many great vegetarian and nonvegetarian options to eat.

That being said there are a fair amount of pros in this hotel including: The great location in the French quarter, the amazing comfortable beds and the good breakfast buffet. Unfortunately due to the poor quality of the room I would not want to stay in this hotel again.

Stayed: May 2017, travelled with family
Thank gittelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
錦江飯店, 經理 at Jin Jiang Hotel, responded to this reviewResponded 8 May 2017

Dear Guest, We do appreciate you taking the time to write a review on TripAdvisor.
The comments that you filled out was a great help to us in our effort to improve the efficiency of our customer service. About you point out these problems we will contact relevant departments to high attention. With your kindly help, we believe that you will benefit from our improved services in the future. Thank you again and we do hope that you can choose our hotel next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

I stayed at the Jin Jiang with work mates and found it was a very comfortable hotel. Not having many experiences with other hotels in the area I found this one to be clean tidy and the food served was very good.
I thought the service people were polite and the room was of a good standard.
I would stay there again.

  • Stayed: May 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank jonothebroker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
錦江飯店, 經理 at Jin Jiang Hotel, responded to this reviewResponded 26 April 2017

Dear Guest,Thank you for your great support to our hotel! We will further improve the quality of service and look forward to your next visits.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

The Jin Jiang Cathay Garden Hotel was a wonderful welcome to mainland China. The garden outlook and the silence makes it hard to believe you are in downtown Shanghai. Everything was great about this hotel - large rooms, a library, excellent meals and great service. It was also a fun highlight to walk around the garden and to enjoy seeing up close a host of incredible vehicles (Maseratis, Lamborghinis, Porsches et al) lining the driveway. This hotel represents great value for money.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
錦江飯店, 經理 at Jin Jiang Hotel, responded to this reviewResponded 26 April 2017

Dear Guest, Thank you for staying with us and giving us positive comments. We look forward to you to come back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017 via mobile

Hi. Stayed here during April 2017 whilst on a tour of China. Hotel was good standard on excellent location. Good for shops of all types. With in 20 minutes walking distance to John Kerry shopping centre. Good for access to central Shanghai, Bund etc.

Stayed: April 2017, travelled solo
1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
錦江飯店, 經理 at Jin Jiang Hotel, responded to this reviewResponded 19 April 2017

Dear Guest,Thank you for your great support to our hotel! We will further improve the quality of service and look forward to your next visits.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2017

As we were touring China this was our chosen hotel in Shanghai. It's located in the French Concession and not far from the nearest underground station. The room are very clean and comfortable but it gives off the impression it's a business hotel and not a tourist one. Upon our arrival we found the staff to be rather unfriendly and not at all helpful. Maybe it's because we weren't dressed up enough just coming off a flight but they totally dismissed us and when we asked about the nearest underground (Shanxi MTR station) they just handed us a map. Afterwards we'd changed clothes as we were heading out for the day and asked the same question of the same person and their attitude was different.
Breakfast is only ok even though there are a large selection of foods available. Some of servers just hover waiting for you to leave your table. Wifi is a bit erratic as well and there's a shortage of English speaking TV channels. It's well decorated and in a good location but the staff leave it down.

Room Tip: Upper rooms near the back
  • Stayed: June 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AJ&Keats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
錦江飯店, 經理 at Jin Jiang Hotel, responded to this reviewResponded 30 March 2017

Dear Guest, Thank you for choosing our hotel, your evaluation is very important to our hotel. We will pay great attention to the problem which you'd mentioned, and try our best to offer the best service in the future. Thank you again and we do hope that you can choose our hotel again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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