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Grand Hyatt Shanghai
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Reviews (2,545)
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All reviewsthe jin mao towercloud bargrand cafepiano bartallest hotelhotel startsifc mallthe pearlthe financial districtriver viewan amazing hotelthe club loungefloor to ceiling windowsacross the riverluxury hoteltop floorbusiness trip
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Reviewed 19 May 2012

The Grand Hyatt Shanghai is in one of the most iconic buildings in the world, Shanghai's Jin Mao Tower. It is, or recently used to be, the tallest hotel in the world as the hotel lobby only starts at the 52nd floor and the rooms go up from there.
The rooms are nice and comfortable, as are the bathrooms, although not a ton of closet space for folded things.
Views are beautiful from the common areas of the lobby, restaurant and cloud 9 bar at the top of the tower. Some days it was hard to see out our room's window as it was enveloped in fog and we could see why it is called "the hotel in the clouds". Breakfast is quite good and fresh and has both Western and Chinese selections.
Location is on the Pudong side of Shanghai and is good for walking around to the Pearl Tower, the World Financial Tower and the financial district of Lujiazui. There are 2 malls close by (the IFC and Super Brands Mall) which both have shopping and plenty of restaurant options.
It is about a 10 minute walk to the ferry to make it to the Puxi side of the bund (the more historical part), about a 5-minute super easy, and scenic ferry ride.
For those that are looking to spend most of their time in the French Concession, shopping along Nanjing or Huaihai road etc., might be better to stay on the Puxi side of Shanghai. Keep in mind though that taxis are very cheap in Shanghai and it is easy to get anywhere if you have your heart set on a certain hotel.

  • Stayed: August 2011, travelled with family
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1  Thank KSJones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2012

The Grand Hyatt Shanghai occupies floors 54 through 88 of the Jin Mao Tower. From check-in on the 54th floor through the Grand Club Lounge, all areas are outstanding, clean and of interesting function. Service is generally impeccable. When my ala carte breakfast ran late, they provided me free use of the breakfast buffet. Pool on 57th floor looks out over Shanghai skyline. Other reviews criticize the view on the "construction side"....note that they are referring to construction of the Shanghai Tower, which will be the 2nd tallest building in the world. It's currently over 70 stories and very impressive to see being built. Rooms are upscale asian design with spa bathrooms and generous size. Definitely worth the stay.

  • Stayed: May 2012, travelled on business
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2  Thank CJinPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

the location is great, the view from the rooms or top bar is fantastic, the rooms are ok for this price. Breakfast is also good.
have been ther for business for 2 nights, and we had dinner and have been for a drink later in the Atrium Bar. We had a private dining room in the 86. floor. first we orderd some campari orange, which was difficult to explain, as the personal did not understand sufficient english.
so we got a preordered dinner with some 15 different meals. Unfortunately nothing was really good, all food was already cold and lets say tasteless.
We also ordered a white wine, which had the same tempreature like the food, unfortunately not cold enough and it had a awfull cork taste,
so not like 5 star hotels.

  • Stayed: May 2012, travelled on business
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1  Thank moarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2012

Grand Hyatt Shanghai is an outstanding hotel. Landmark property located in the Jin Mao tower overlooking Shanghai. Rooms are very spacious, beds are superb, view is spectacular with rooms being located from floor 58 to floor 85. Also try the GrandClub Lounge - very accommodating staff! Spa and pool on floor 57 also recommended!

  • Stayed: May 2012, travelled on business
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2  Thank ThorstenL74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2012

I suppose I should preface by saying I'm going to focus on the GH but I also reviewed the Radisson, which I also stayed at during my time in Shanghai.

This is a cool hotel. The most obvious aspect is the view from the 54th floor (the lobby) and up. The 30 or so story interior atrium is spectacular, and for you Star Wars geeks it hearkens to the Imperial Senate chamber. The room was designed to anticipate your every need and everything was both stylish and functional. The lights and blinds were controlled by individual remotes. The desk top featured an array of electrical outlets. The bathroom had a huge soaking tub, a multi shower head shower, and access to the closet (which also opened to the hallway). The bar featured a pod coffee maker as well as a kettle. The detractor was that the a/c was more of a fan than a chiller; and it seemed to quit completely in the middle of the night. We would have had a great view of the river except for the 107 story tower being put up in the middle of our view. On the other hand, watching the construction was fascinating to me.

The food was great. It wasn't cheap but a broad selection was offered and it was all of good quality and taste. We had breakfast in the Grand Cafe, which is airy and bright (the lunch buffet looked incredible). We had dinner in the Italian restaurant (not our first choice but we hadn't reserved on a holiday weekend) and stuffed ourselves on rich pasta and a whole(!) pizza. We had room service which was bountiful. We had a snack in the atrium lounge (it would have been nice to have more food selection there).
The nice thing about the restaurant set up (not the Grand Cafe, but 3 of the other restaurants) is that they were all joined together. We wanted a window seat but the only one available was in the Japanese section (we didn't know this was an option but the gracious chef in the Italian section sorted us out). But of course we can order off the Italian menu in the Japanese section!

Where the lobby/atrium was light and airy with blond marble and light-colored furnishings, the Cloud 9 bar featured more of the steel frame architecture that characterizes the building's exterior. It's not fussy or overwrought, just dark woods and downtempo electronica and strong drinks. The view was great in that we were so high up, but in terms of the picturesque, the view from the Radisson was nicer.

The pool, repeatedly referred to as "spectacular" was decidedly less so. The view from the pool was great but the pool was small and the pool area had a low (read, standard) ceiling and was faced with tired marble. The air was close and still and reeked of chlorine. It was totally adequate but we were disappointed after the expansive Radisson pool experience and didn't stay long.

The Chinese staff was very helpful but there was something a little pained in their interactions with guests. That's such a nitpicky comment, but coming from what felt like genuine warmth at the Radisson...it was a little off-putting. The caucasian staff were very proactive in their quest to exceed expectations.

The hotel location is ok. The Bund is a short taxi ride away and the metro is a short haul by foot. There are a bunch of malls nearby for food and shopping. For those people who get overwhelmed by the hustle and bustle of Shanghai, the hotel location is a nice oasis (once you get away from the Pearl Tower).

This was a great hotel to end our trip. We were tired and *broke* and were happy to spend the better part of 2 days in the hotel.

  • Stayed: April 2012, travelled with friends
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1  Thank adverb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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