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“Simply the best”

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Grand Hyatt Shanghai
Ranked #23 of 4,997 Hotels in Shanghai
Certificate of Excellence
Madrid, Spain
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Simply the best”
Reviewed 25 May 2012

Can,t keep myself away from Shanghai (and surrounding cities), thus for some holiday time we went back to Grand Hyatt just 4 months later than my previous visit in December!
We were given the same suite, I think this gives an idea of how thoughtfully guests are remembered ; the Director of Rooms was there to greet us, and all staff made our stay unforgettable once more.
Concierge team arranged best seats for shows, private transfers, etc. The Cantonese restaurant keeps on giving the best dimsum in town... briefly, nothing has changed at this wonderful hotel, thanks heaven.
... and when coming back in the late evening, don,t forget to have a tea and the best cookies at the Club Lounge...

Room Tip: Ask for a corner suite, fantastic view from 8405 (and it,s besides the stair that leads to the Club...
See more room tips
  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trufa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy C, Manager at Grand Hyatt Shanghai, responded to this review, 5 June 2012
Dear reviewer,

We are glad that you enjoyed staying with us. We are honored to be part of your fantastic China Trip through providing our rooms, private transfer, Grand Club and Canton restaurant to enhance your travel experience. We will strive to maintain our best service and facilities to exceed guest expectation. I would also like to thank you for all the positive comments you gave us on the team here in the hotel, it's always a real pleasure to receive. Indeed we are very fortunate to have a team of motivated, courteous and helpful associates, and I will ensure they receive your feedback.

We are sincerely grateful to have such regular and loyal customers like you, who are wonderful Ambassadors...Thank you!

Sincerely look forward to welcoming you back soon.

Andy Chang, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (233)
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English first
Shanghai, China
Level Contributor
90 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 19 May 2012

The Grand Hyatt Shanghai is in one of the most iconic buildings in the world, Shanghai's Jin Mao Tower. It is, or recently used to be, the tallest hotel in the world as the hotel lobby only starts at the 52nd floor and the rooms go up from there.
The rooms are nice and comfortable, as are the bathrooms, although not a ton of closet space for folded things.
Views are beautiful from the common areas of the lobby, restaurant and cloud 9 bar at the top of the tower. Some days it was hard to see out our room's window as it was enveloped in fog and we could see why it is called "the hotel in the clouds". Breakfast is quite good and fresh and has both Western and Chinese selections.
Location is on the Pudong side of Shanghai and is good for walking around to the Pearl Tower, the World Financial Tower and the financial district of Lujiazui. There are 2 malls close by (the IFC and Super Brands Mall) which both have shopping and plenty of restaurant options.
It is about a 10 minute walk to the ferry to make it to the Puxi side of the bund (the more historical part), about a 5-minute super easy, and scenic ferry ride.
For those that are looking to spend most of their time in the French Concession, shopping along Nanjing or Huaihai road etc., might be better to stay on the Puxi side of Shanghai. Keep in mind though that taxis are very cheap in Shanghai and it is easy to get anywhere if you have your heart set on a certain hotel.

  • Stayed August 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank KSJones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hershey, PA
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 19 May 2012

The Grand Hyatt Shanghai occupies floors 54 through 88 of the Jin Mao Tower. From check-in on the 54th floor through the Grand Club Lounge, all areas are outstanding, clean and of interesting function. Service is generally impeccable. When my ala carte breakfast ran late, they provided me free use of the breakfast buffet. Pool on 57th floor looks out over Shanghai skyline. Other reviews criticize the view on the "construction side"....note that they are referring to construction of the Shanghai Tower, which will be the 2nd tallest building in the world. It's currently over 70 stories and very impressive to see being built. Rooms are upscale asian design with spa bathrooms and generous size. Definitely worth the stay.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank CJinPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
254 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 14 May 2012

the location is great, the view from the rooms or top bar is fantastic, the rooms are ok for this price. Breakfast is also good.
have been ther for business for 2 nights, and we had dinner and have been for a drink later in the Atrium Bar. We had a private dining room in the 86. floor. first we orderd some campari orange, which was difficult to explain, as the personal did not understand sufficient english.
so we got a preordered dinner with some 15 different meals. Unfortunately nothing was really good, all food was already cold and lets say tasteless.
We also ordered a white wine, which had the same tempreature like the food, unfortunately not cold enough and it had a awfull cork taste,
so not like 5 star hotels.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 May 2012

Grand Hyatt Shanghai is an outstanding hotel. Landmark property located in the Jin Mao tower overlooking Shanghai. Rooms are very spacious, beds are superb, view is spectacular with rooms being located from floor 58 to floor 85. Also try the GrandClub Lounge - very accommodating staff! Spa and pool on floor 57 also recommended!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ThorstenL74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Property: Grand Hyatt Shanghai
Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#16 Spa Hotel in Shanghai
#23 Luxury Hotel in Shanghai
#157 Best Value Hotel in Shanghai
Price range (per night): $258 - $471
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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