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“Beautiful, unique property in Shanghai”

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Grand Hyatt Shanghai
Ranked #25 of 5,069 Hotels in Shanghai
Certificate of Excellence
Hershey, PA
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Beautiful, unique property in Shanghai”
Reviewed 19 May 2012

The Grand Hyatt Shanghai occupies floors 54 through 88 of the Jin Mao Tower. From check-in on the 54th floor through the Grand Club Lounge, all areas are outstanding, clean and of interesting function. Service is generally impeccable. When my ala carte breakfast ran late, they provided me free use of the breakfast buffet. Pool on 57th floor looks out over Shanghai skyline. Other reviews criticize the view on the "construction side"....note that they are referring to construction of the Shanghai Tower, which will be the 2nd tallest building in the world. It's currently over 70 stories and very impressive to see being built. Rooms are upscale asian design with spa bathrooms and generous size. Definitely worth the stay.

  • Stayed May 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CJinPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (242)
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Vienna, Austria
Level 6 Contributor
254 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 14 May 2012

the location is great, the view from the rooms or top bar is fantastic, the rooms are ok for this price. Breakfast is also good.
have been ther for business for 2 nights, and we had dinner and have been for a drink later in the Atrium Bar. We had a private dining room in the 86. floor. first we orderd some campari orange, which was difficult to explain, as the personal did not understand sufficient english.
so we got a preordered dinner with some 15 different meals. Unfortunately nothing was really good, all food was already cold and lets say tasteless.
We also ordered a white wine, which had the same tempreature like the food, unfortunately not cold enough and it had a awfull cork taste,
so not like 5 star hotels.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 May 2012

Grand Hyatt Shanghai is an outstanding hotel. Landmark property located in the Jin Mao tower overlooking Shanghai. Rooms are very spacious, beds are superb, view is spectacular with rooms being located from floor 58 to floor 85. Also try the GrandClub Lounge - very accommodating staff! Spa and pool on floor 57 also recommended!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ThorstenL74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 5 May 2012

I suppose I should preface by saying I'm going to focus on the GH but I also reviewed the Radisson, which I also stayed at during my time in Shanghai.

This is a cool hotel. The most obvious aspect is the view from the 54th floor (the lobby) and up. The 30 or so story interior atrium is spectacular, and for you Star Wars geeks it hearkens to the Imperial Senate chamber. The room was designed to anticipate your every need and everything was both stylish and functional. The lights and blinds were controlled by individual remotes. The desk top featured an array of electrical outlets. The bathroom had a huge soaking tub, a multi shower head shower, and access to the closet (which also opened to the hallway). The bar featured a pod coffee maker as well as a kettle. The detractor was that the a/c was more of a fan than a chiller; and it seemed to quit completely in the middle of the night. We would have had a great view of the river except for the 107 story tower being put up in the middle of our view. On the other hand, watching the construction was fascinating to me.

The food was great. It wasn't cheap but a broad selection was offered and it was all of good quality and taste. We had breakfast in the Grand Cafe, which is airy and bright (the lunch buffet looked incredible). We had dinner in the Italian restaurant (not our first choice but we hadn't reserved on a holiday weekend) and stuffed ourselves on rich pasta and a whole(!) pizza. We had room service which was bountiful. We had a snack in the atrium lounge (it would have been nice to have more food selection there).
The nice thing about the restaurant set up (not the Grand Cafe, but 3 of the other restaurants) is that they were all joined together. We wanted a window seat but the only one available was in the Japanese section (we didn't know this was an option but the gracious chef in the Italian section sorted us out). But of course we can order off the Italian menu in the Japanese section!

Where the lobby/atrium was light and airy with blond marble and light-colored furnishings, the Cloud 9 bar featured more of the steel frame architecture that characterizes the building's exterior. It's not fussy or overwrought, just dark woods and downtempo electronica and strong drinks. The view was great in that we were so high up, but in terms of the picturesque, the view from the Radisson was nicer.

The pool, repeatedly referred to as "spectacular" was decidedly less so. The view from the pool was great but the pool was small and the pool area had a low (read, standard) ceiling and was faced with tired marble. The air was close and still and reeked of chlorine. It was totally adequate but we were disappointed after the expansive Radisson pool experience and didn't stay long.

The Chinese staff was very helpful but there was something a little pained in their interactions with guests. That's such a nitpicky comment, but coming from what felt like genuine warmth at the Radisson...it was a little off-putting. The caucasian staff were very proactive in their quest to exceed expectations.

The hotel location is ok. The Bund is a short taxi ride away and the metro is a short haul by foot. There are a bunch of malls nearby for food and shopping. For those people who get overwhelmed by the hustle and bustle of Shanghai, the hotel location is a nice oasis (once you get away from the Pearl Tower).

This was a great hotel to end our trip. We were tired and *broke* and were happy to spend the better part of 2 days in the hotel.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adverb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 April 2012

I am not a big fan of Shanghai, it is a giant concrete Jungle with horribe traffic and smog, but when I am there, Grand Hyatt makes it all better.

the hotel is very close to "bund" area which has majority of attractions and restaurants. It is part of a grand tower and the Lobby is on 54 th floor or something like that. the hotel has been there for a while so there are signes of aging here and there,but you forget about them rather quickly. The Bell service was great, front desk staff very friendly, everyone spoke english fluently, and check in process was very easy and nice.

The room was good, and view was nice, but the bathroom was AMAZING, I actually took some pictures of the bathroom, with huge soak in tub, sculptures, very nice vanity and great aminities. my favorite however was that the closet in the hallway opened in the bathroom as well so you did not have to go around to get to your clothes, and you could just open the door and get dressed in the bathroom. the tea service setting was absolutly beautiful as well. I first thought it was part of the decor and artwork in the room...

Breakfast was very good, good selection of western and chinese breakfast, I do suggest indulging in the chinese breakfast, while you are there, it is very good and safe to eat (for those of us Americans who are affraid of anything that is not an American chain). the only sad part is that it was not included in my room rate!

the hotel has many bars and lounges, I do recommand the piano bar if you like to feel like you are in chicago in the 40s and would like to have some good scotch and smoke a cigar with a live band and decent enough singer (Billie Holiday will not be performing). there are series of restaurants on one of the floors from your choice of sushi, italian and steak house, all excellent, and if it is your first time I highly recommand cloude nine, a beautiful club on top of the tower with amazing view of shanghai river, I felt like this is how a NYC night club would have been in the 1920s... so if you go there, don't do what I did, and actually put something nice on... but if you are not up to par with attire, they are still very nice to you

Hotel servises are great, gym is small but very new and clean with full staff. the pool is amazing, you have to take a dip if you are there even only for a night, the only thing there was no jaccuzzie tub, but you don't really need it with the amazing bathroom setting in the room. Hotel does have car service but there are cabs also lined up and are very fairly priced. I would say no to car service and get in the cab instead.

My fav part about the hotel was its price, for less than 300$ a night, I felt like I was staying at a much more expensive establishment. If the price doesn't win you over, the service will...

Room Tip: the car service is a bit too pricy, use the taxi services
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  • Stayed March 2012, travelled on business
    • Value
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    • Service
Helpful?
2 Thank BobbyPtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Property: Grand Hyatt Shanghai
Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#19 Spa Hotel in Shanghai
#25 Luxury Hotel in Shanghai
#153 Best Value Hotel in Shanghai
Price range (per night): $224 - $354
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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