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“Very unnerving breakfast”

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Grand Hyatt Shanghai
Ranked #34 of 5,146 Hotels in Shanghai
Certificate of Excellence
Reviewed 22 February 2012

This hotel is delightful, luxurious but lacks one main ingredient in my view.... warmth and friendliness. We were on a business trip and decided to upgrade from the Novotel Pudong Avenue to Grand Hyatt. Whilst the accommodation was much more luxurious than a Novotel (and why wouldn't it be as a 5* hotel). The lack of human warmth and the excessive behaviour of the restaurant staff made us want to sign out and return to the Novotel. I fully understand that culturally things are done somewhat differently; but to be rude to one's co-workers publicly, and to literally run from table to table in order to be seen to be efficient was, I must say one of the worst experiences I have had and believe me I have travelled extensively.

The Grand Hyatt needs to seriously consider their staff training procedures. The one thing I do not want to see is a waiter running from table to table whilst I am trying to have a relaxing meal.

  • Stayed: January 2012, travelled on business
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3  Thank sandrad60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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978 - 982 of 2,415 reviews

Reviewed 16 February 2012

This is a first-class hotel for those who enjoy gazing from heights at Shanghai's even bolder emerging sky-line. The Grand Hyatt combines modern conveniences (excellent gym and sleek styling) with old-world elegance (lovely pool, expansive buffet breakfast). The rooms and beds are comfortable, the bathrooms fully equipped. Service ethos is strong despite the occasional communication challenges, and the managers are outstanding. Our group hosted an event in a private room that was beautifully supported from beginning to end. Adjacent mall ranges from very high-end (Louis Vuitton) to a supermarket in the basement, also a movie theater. The spa services in the hotel and in the mall are pricey but first-rate.

  • Stayed: February 2012, travelled on business
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4  Thank helloMs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

I lived in Shanghai for 3+ years and worked in JinMao Tower where this hotel is located but never stayed there. Now I live in BeiJing, so stayed for 4 days this week.Got a room on top floor (85) and the views were Great of course. I did not get a Bund view - suspect that is not available to discounted corporate rates - but still great, airplane level views. The room was very good - not sure why some reviewers winge. Not a lot of drawer space if you are an unpacker-type traveler, but I am not. I liked the trapezoidal shaped room (8510). The floor plan on the back of the door showed there are a lot of different shapes and sizes, hence the knock I ave heard "great hotel, small rooms" . I will stay again!
Oh - about that brunch at the Grand Cafe on 54th floor - buffet - food was fine but not exceptional. And when they say it closes at 10:30, the mean they stop re-stocking at 10:15 and at 10:29 they are emptying EVERYTHING. Beware!!!

Room Tip: Go High!!!!!!
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  • Stayed: February 2012, travelled on business
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3  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2012

Incredible beautiful building, inside and out, the view from the room is just breathtaking, everything else is just subtle and luxurious.

Room Tip: try to get a view on Shanghai Bund
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  • Stayed: August 2011, travelled as a couple
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2  Thank Prinszess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

As with the other modern hotels I have experienced in Beijing and Shanghai, the Grand Hyatt Shanghai rates very highly. The gym has convenient hours and is well equipped with free weights, cardio, and weight machines. The breakfast spread is excellent, offering both Asian and Western fare. There is also a Starbucks conveniently located in the office tower (2nd floor) that houses the hotel.

  • Stayed: January 2012, travelled on business
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4  Thank pickyhotelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#25 Spa Hotel in Shanghai
#34 Luxury Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Price Range: $235 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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