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“Very good service and centrally located”

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Grand Hyatt Shanghai
Ranked #30 of 5,138 Hotels in Shanghai
Certificate of Excellence
Reviewed 27 January 2012

Stayed at this hotel during my first visit to Shanghai. Points of Note are very centrally located in Pudong, extremely efficient staff, eager to help all the time.

The hotel is an architectural wonder and you are amazed with the views both inside and outside. The rooms themselves are a bit constrained, overall OK. They probably need to upgrade their rooms in a couple of years as everything is starting to show its age furniture/fixtures, tv, etc.

The restaurants were excellent for breakfast. However, dinner at the Italian restaurant, if not for the amazing views would be a pass.

One thing of note, i forgot a couple of things in the hotel. Had given up, but was pleasantly surprised to see an email after a couple of days offering to ship it to my preferred address. Sure enough, it arrived a few days later. They won me over with that one. Will definitely stay there if I can on my next trip. You should too...

Room Tip: Choose one with a view of the river.
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  • Stayed: March 2011, travelled on business
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Thank Vip1r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 January 2012

Just stayed at the Grand Hyatt Beijing and moved to Grand Hyatt Shanghai, service was pretty good at both places, but Shanghai definitely has the better hotel. Of course everyone raves about the view which is indeed spectacular, it was the room itself with its much more generous size, more modern design and better maintenance that distinguished the property. Breakfast was pretty good too, and I particularly applaud the inclusion of local delicacies such as the fried dough wrapped in crepe with egg.

My one complaint would be the gym though, which was way too small for a hotel this size, and the pool which required a rather long walk through a seemingly never-ending corridor from the changing room.

  • Stayed: January 2012, travelled on business
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1  Thank Yau Baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2012

It's certainly true that there are hotels (and wonderful little boutique hotels) springing up all the time in Shanghai, but I still find myself returning to the Grand Hyatt Shanghai every time I visit Shanghai (which now is twice/year but I've been staying at the Shanghai Grand Hyatt since 2000 on various visits, and I also lived in Shanghai 2004-2007 and used the restaurants and Club Jin Mao and Cloud 9 whenever going over to the Pudao side of Shanghai). Quite often if I have meetings on the Puxi side of Shanghai (which is where most of the night life is, as well as tourist attractions and majority of well known restaurants and also fabulous restaurants Xindalu (amazing Peking duck) and Vue (excellent European cuisine and great Bund view) at Hyatt on the Bund...), I don't spend a lot of time in the hotel, but I will always try to give myself a day or two at the end just to curl up and sink away in the thick duvet/pillows of my room with it's always stunning Bund view. I'm a Platinum Gold Passport holder (which is not that hard to achieve: five stays or 15 room nights/year in any Hyatt worldwide and then there are all kinds of perks, including free internet use) and find it quite easy to build up points for free room nights/upgrades/Regency Club access, etc. Thus, I tend to stay in a Club room when at the Grand Hyatt and thoroughly enjoy the fantastic breakfast buffet spread (which I find to be quite ample, diverse and filling...they don't make eggs to order, but they offer two warm dish offerings and so many other buffet choices that one doesn't need to eat lunch...fresh fruit yogurts, fruit, so many types of bread/croissant, juices, Asian choices, etc. etc. etc.). Later in the day, it's so relaxing to come down for cocktails and once again, so many canape choices that it's actually enough for a full meal (but I always find that I need to have Peking Duck while at the hotel and quite often I indulge in room service which guarantees a perfect view...there are dvd offerings if you want to watch a movie and stay in, etc. etc.). The gym is fantastic as is the jacuzzi (hot and cold)/steam room in the changing rooms, so between emails (you can use wireless in the Club as well as your room), I just enjoy staying in the hotel for an extra day or two of pampering myself. The front office and Club staff are always smiling, professional and courteous (in all the years I've stayed at the GHS, I've never encountered problems checking in/out, even when it's busy...). I've never found the rooms "tired" and never much cared about how modern the television sets are (as long as they get the stations I want...), as I'm much more interested in the view/food/gym/service/internet/sleep quality all of which the Grand Hyatt Shanghai remain five star to me.

Room Tip: Always ask for a room with a Bund view if possible.
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  • Stayed: December 2011, travelled on business
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3  Thank Asiaexpat81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

Everyone talks about the amazing views but they've changed a lot since the Hyatt was opened! It used to overlook the Bund and JinMao Tower but is now overlooked by other higher towers. The Patio lounge is a perfect place to have high tea. Amazing photo's looking down into the 33 floor atrium or looking up at the seashell like ceiling and whizzing glass elevators. Afternoon tea is wonderful - try the special 40 yr old pao to compliment the cucumber sandwiches and petit fours. You can just chill and savor the ambiance.

Easy access for the Bund, World Financial Centre and the convention centre. Underground/metro is close, easy, clean and very affordable way to get around everywhere.

The rooms are a good Western size with all the amenities you expect without being over the top. Some of the other 5* hotels seem to add a lot to the price by including many things you'll never use but they'll charge you anyway. Hyatt doesn't do this so you can get a good rate even for business.

Room Tip: The hotel is well designed and the rooms are separated from the usual source of noise - elevators, d...
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  • Stayed: November 2011, travelled on business
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1  Thank TommoUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

We stayed at this hotel on summer 2010 with my two 12 and 14y kids. We loved the stunning views, although we had a lot of fog. Nice hotel, good buffets. nice pool and spa area, and really amazing to sleep next to a window wall on the 85th floor!

We were very pleased with the service and sleeping quality was excellent.

  • Stayed: July 2011, travelled with family
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2  Thank charlotte068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#22 Spa Hotel in Shanghai
#30 Luxury Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Price Range: $234 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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