As a worldwide business traveller, this hotel was a letdown on a few levels.
The breakfast buffet, although average in nature, was serviced by a slew of incompetent (albeit nice) servers... many a time did we receive 3 lattes in place of 1... or none at all. Too much staff without enough cohesion and direction. They seemed to be swarming us without actually taking the time to understand our food orders. Most seemed junior.
We would press the "clean room" button on our way out in the morning... but it wouldn't be cleaned by the time we arrived late afternoon. Very annoying.
Good location is what is going for this hotel. But even that, there is not much within walking distance other than the Bund.
Not the sophisticated discreet hotel we were looking for. Husband had a rude incident with the Director of Operations while he was having a business meeting in the lobby. The Director was extremely rude (instead of politely discreet) to my husband and his colleagues. A hotel of this calibre should treat all their customers in a very "white glove" approach... not as if we were some sort of street youth loitering in a lobby. Extremely unprofessional and we will not be returning to this hotel. We have stayed in all the other top hotels in Shanghai and have never felt such arrogance from hotel staff.
Our next trip in July is with a large group (20+) and there is no way we would ever subject them to the chance of being treated with such disrespect from the Director of Operations that we will clearly not return.
- Official Description (provided by the hotel):
- Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym ,free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours. ... more less
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- Also Known As:
- Waldorf Astoria Shanghai On The Bund Hotel Shanghai