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All reviewsferry stationboutique hotelheated toilet seathuangpu riveracross the riverlost heavencoffee machinestudio roomexcellent locationlounge areathird flooryuyuan gardenbreakfast was includedhigh techcity viewwonderful hotelbottled water
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Reviewed 11 March 2018

...the room was not in the best condition ...some damage...the view was great though....take a romm further up....noisy on the lower Floors ...breakfast was good ...reception not always english speaking so our requests were sometimes difficult for them .....but with patience it worked out in the end

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elaineli2017, Director of Sales at Les Suites Orient, Bund Shanghai, responded to this reviewResponded 14 March 2018

We highly appreciate your valuable comments. We will share and follow up with our team accordingly. Sorry for the inconvenience caused during your stay.

We look forward to welcoming you back to Les Suites Orient Shanghai in the near future.

Best regards
Elaine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

We stayed a week at this hotel after researching others on line. There were many well known and prestigious chains offering similar prices and which might have given a more 'international' experience but this hotel is totally delightful. Its location is outstanding with perfect views across the river - the room we had was large, well equipped, comfortable and had one of the best bathrooms (and biggest baths!) that we have ever had. The staff are helpful - all email questions before our arrival were dealt with quickly and easily - and especial thanks to Tails, our concierge who was an excellent source of information as well as a great bartender. There is a free evening drink - cocktails included - for residents every night - which is a lovely gesture.
As we went over CNY the clientele was mostly visiting families - but we were not the only Europeans, and most staff spoke excellent English. Breakfast was a joy- there was a large choice of dishes and you could end up with a very eclectic mix of Eastern and Western cuisines.
There are tiny issues that perhaps need tweaking - downstairs loos had broken locks, there was a slight staffing shortage at breakfast one morning (probably a New Year issue) but we would definitely stay here again.

Room Tip: Choose one with a view across the river
  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank SomersetMothership
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elaineli2017, Director of Sales at Les Suites Orient, Bund Shanghai, responded to this reviewResponded 27 February 2018

Thank you for making Les Suites Orient your home away from home on your recent visit to Shanghai.

We look forward to welcome you back again in the near future.


Regards
Elaine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

Rooms need renovations. They are fairly clean.
Waited over 10 minutes for a table at breakfast. When I finally got one, I found out there weren’t plates available. After asking the waitress for a third time she told me “you need to wait!!!!” When I said I had waited for 10 minutes already she laughed. Marmalade was weird looking, fruit and salad were empty, the toasters aren’t working properly, the chicken wasn’t completely cooked, the cold cuts looked as if they had been laying around for days, the yogurt had a funny texture...just check out the pictures I uploaded. Really, for this money there are SO MANY better alternatives to this hotel. They have to upgrade their standards or lower the price to nothing over 50 USD

Stayed: February 2018, travelled as a couple
1  Thank ZC101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elaineli2017, Director of Sales at Les Suites Orient, Bund Shanghai, responded to this reviewResponded 27 February 2018

We highly appreciate your valuable comments. We will share and follow up with our team accordingly. Sorry for the inconvenience caused during your stay.

We look forward to welcoming you back to Les Suites Orient Shanghai in the near future.

Best regards
Elaine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2018

The hotel was great. The staff was friendly and helpful. The location is very convenient. I would highly recommend the property. Should I ever return to Shanghai I would not hesitate to stay here again.

Room Tip: great view from room 907
Stayed: February 2018, travelled solo
Review collected in partnership with this hotel
Thank seanjiannino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elaineli2017, Director of Sales at Les Suites Orient, Bund Shanghai, responded to this reviewResponded 27 February 2018

Thank you for making Les Suites Orient your home away from home on your recent visit to Shanghai.

We look forward to welcome you back again in the near future.


Regards
Elaine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

Spent two nights at the Les Suites Orient with my son, for a sightseeing weekend in Shanghai. For that purpose, the location was perfect. The hotel is on the Bund, a great place for first time visitors.

The hotel itself is great. The room was large and of great standard. It’s naturally quite pricey, as you would expect from a good hotel at this location.

They boast stars, and they may well be in the vicinity of that, given the above. There seems to be a bar at the top floor, but we never got there.

Stayed: February 2018, travelled with family
Thank StianGiskeodegard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elaineli2017, Director of Sales at Les Suites Orient, Bund Shanghai, responded to this reviewResponded 27 February 2018

Thank you for making Les Suites Orient your home away from home on your recent visit to Shanghai.

We look forward to welcome you back again in the near future.


Regards
Elaine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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