Stayed here for 3 nights, my 5th/6th stay over the last 5 years. Under new ownership and you can certainly tell... The staff are relatively unengaging and not particularly friendly. Food quality has slipped too, I was always able to rely on the decent quality breakfast here but the staff are very slow, dont offer coffee or tea refils unless asked (in my experience), the food was generally luke warm from the "hot buffet". The eggs chef, making fried eggs, scrambled eggs or omlettes was the best thing about breakfast. The fruit was not ripe, in my experience and the pastries had the feeling of being taken straight from a packet and put on a plate, not wamred through to freshen them up at all and as a consequence they had that cardboard feeling about them so only tried those once, never again.
I was concerned about the sleep quality I was going to get here given a few of the reviews I've read before travelling but fortunately, I was relatively unaffected by noise and the business room gives the sleeping quarters where you can close sliding doors and completely encapsulate yourself in peace so that was good. There used to be BBC world on the TV system but this has now gone and in fact, the choice of any English language programs on their TV system is a real let down for a foreign traveller. Given they're appealing mainly to foreign business people, you'd think that they'd make sure there was a decent selection of foreign channels available. That would definitely make me alot happier, for sure.
Cleanliness at the hotel seems to have slipped a little now compared with the past and I did feel disappointed by that while there.
I think the only other thing that is not clear, is the fact that the hotel has changed hands and there is a name, ACME, which is outside the hotel and the cigarette trays outside the lifts all have the name ACME set into the sand whereas it used to be Howard Johnson before and yet there's no real clear identity to the hotel at all......you can find reference to both names and in the foyer, there seems to be someone standing at the bottom of the stairs to the restaurant that appears to have been renamed WILLS but nobody actually explained this or even tried to approach me to explain this so I was left absolutely clueless as to what has or hasn't happened with it and what they might even do there. I think they are lacking direction and management.
As the main thing I want to be able to do is relax in my room and sleep well, I'll probably use the hotel on future visits because it's well situated for 58- Nanjing Road indoor market which I visit often too and I do sleep well. I've just had to modify my eating habits and find other places to eat, thank goodness they have a Starbucks next door......
Hope this is of use to any of you considering the hotel.
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- Also Known As:
- Howard Johnson Shanghai